Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,448 reviews

Best price
guarantee
Pullman Rotorua - Image 1
Pullman Rotorua - Image 2
Pullman Rotorua - Image 3
Pullman Rotorua - Image 4
1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,448 reviews

TripAdvisor Rating  4.1/5  368 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Jessica D. S. Friends - Confirmed reviews ALL

The sulfur smell was so bad we left a day early even though we pre paid our stay.

Customer review rating 5.0/5

Ronald B. Couples - Confirmed reviews ALL

Short visit. Staff very attentive and helpful

Dear Ronald B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location and found our staff attentive and helpful. Your kind words will surely motivate our team to continue providing excellent service. Kind Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Nikau G. Families - Confirmed reviews ALL

Had an amazing stay on NYE and NY day... what better way to end one year and bring in the next... The service was next level! Very friendly staff, even the ones that we just met in the elevator. We had room service dinner from the restaurant as we arrived too late to book a table in the very busy restaurant... the meal and cocktails were divine! We then watched the fireworks across the city in our deluxe city views room, which was wonderful! Best bircher muesli for breakfast!!! thank you for separating the fruit on the buffet. I am allergic to pineapple and not many places seperate it, so I really appreciated the thoughtfulness. All in all a fantastic experience!

Dear Nikau G., Thank you for your wonderful feedback regarding your recent stay at Pullman Rotorua over the New Year. We are delighted to hear that you had an amazing experience and that our staff provided the level of service you expected. It is always our goal to ensure that our guests feel welcomed and appreciated, even in brief encounters. We are pleased that you enjoyed the room service and found the meal and cocktails to be delightful. Your mention of the bircher muesli and the thoughtful arrangement of the fruit for your breakfast is greatly appreciated. We strive to accommodate our guests' dietary needs, and it is rewarding to know that our efforts made a positive impact on your stay. Thank you once again for your kind words. We look forward to welcoming you back in the future. Kind Regards, Annabel Pullman Rotorua

Spacious Rooms, Great Location — but a Very Unfamily-Friendly Design

TripAdvisor rating 4.0/5

sue_singh TripAdvisor review

We stayed at the Pullman Hotel Rotorua and overall had a mixed experience, largely due to an unusual and impractical room layout. The positives: - The location is excellent — walking distance to everything important, especially Eat Street, which is a huge plus. - Rooms are very large, with plenty of space. - Amenities are good, and the hotel is very clean throughout. - The shower is outstanding — huge, excellent water pressure, and genuinely one of the highlights. - Staff provided great service and were helpful and professional. The downsides: - We specifically requested an interleading (interconnecting) room, but the setup was extremely strange and impractical: - The two rooms were at the end of the corridor, accessed via a separate shared door that was meant to secure both rooms. - However, the individual room doors do not remain open (we requested door stoppers) and the outer shared door was broken so we couldn't actually leave the room doors open. - With kids, this setup was very inconvenient and frustrating, defeating the purpose of requesting interconnecting rooms. - While the rooms are large, the layout is bizarre - poorly designed, making the space feel awkward and inefficient rather than functional. Overall: The Pullman Rotorua does a lot right — cleanliness, service, showers, and location are all strong. Unfortunately, the room design and interleading setup are poorly thought out, especially for families, and detract from what could otherwise be a great stay. Verdict: Excellent luxury feel, location and amenities, but our room design in particular made it far less family-friendly than expected.

Customer review rating 4.5/5

Devu R. Families - Confirmed reviews ALL

Kind staff , good amenities, perfect location too

Hello Devu, Thank you so much for your lovely feedback. We’re really happy to hear that you enjoyed our friendly team, the amenities, and our location. Your kind words mean a lot to us, and we’ll be sure to share them with the tea. They’ll truly appreciate it. We hope to welcome you back again soon and look forward to looking after you on your next stay. Kind Regards, Camille Front Office

In partnership with TripAdvisor

Other web-users rate our hotel

  • 684 reviews 8.5/10 Location
  • 1,097 reviews 7.9/10 Room
  • 994 reviews 8.4/10 Service
  • 14 reviews 4.9/10 WiFi
  • 357 reviews 7.3/10 Food
  • 306 reviews 7.6/10 Breakfast
  • 297 reviews 7.9/10 Cleanliness
  • 242 reviews 4.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Rotorua

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.