Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,884 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,884 reviews

TripAdvisor Rating  4.0/5  300 reviews

Certificate of excellence 2024

Helpful staff poorly designed room.

TripAdvisor rating 4.0/5

Flyer51493313993 Couples - TripAdvisor review

Very helpful staff. Very good breakfasts. Guest room was large but poorly designed. No towel racks, bathroom was a wall on side of bedroom consisting of a frosted glass enclosed shower, a sink and countertop along the wall and a frosted glass toilet with a frosted glass door that does not close to the ceiling. I prefer to have a bathroom with an opaque door. No dresser for clothes storage. No light for suitcases on floor so hard to find things in suitcase. Makes me wonder whether or not the designer had ever stayed in a hotel room.

Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted that our staff and breakfasts made a positive impression on your stay! I’m sorry to hear that the room design didn’t fully meet your needs, particularly with the layout of the bathroom and storage options. We understand that privacy and convenience are important, and we appreciate your detailed feedback. I’ll be sure to pass your comments along to our team, as they are invaluable in helping us improve the guest experience. Thank you again for staying with us, and we hope to welcome you back to a more comfortable stay in the future. Warm regards, DJ

Breakfast let them down

TripAdvisor rating 4.0/5

Maps11322542319 Solo travel - TripAdvisor review

The accommodation, staff and location were superb. Reception and restaurant staff were pleasant but breakfast at $49 per person was basic and overpriced.

Dear Guest, Thank you for your kind words about our accommodation, staff, and location—it’s wonderful to hear that these aspects of your stay met your expectations. I’m sorry, however, that breakfast didn’t quite hit the mark for you. We appreciate your feedback on the pricing and selection, and I’ll be sure to share it with our team as we continuously work to enhance our offerings and provide the best value for our guests. Thank you again for your review, and we hope to welcome you back for an even better experience next time. Many Thanks, DJ

Great staff, clean. tidy, comfortable

Customer review rating 4.5/5

Gavin D. (. Couples - Confirmed reviews ALL

Short stay. Used the Valet parking, worked very well. Very comfortable quiet room, good air conditioning, modern bathroom, plenty of USB chargepoints. Good restaurant, had a light dinner. Breakfast was good (one of the other guests complained there was no kiwifruit - a good point since we are currently in kiwifruit season!). Reception staff and bar/restaurant staff were great, and the chefs very efficient with great food.

Dear Gavin D., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Good stay

Customer review rating 4.5/5

Turake M. Business - Confirmed reviews ALL

Great stay - parking wasn't an issue but could be....

Dear Turake M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Was great

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It was great to stay there, but the breakfast service wasn’t very good this time. There wasn’t much left by 10:00 am. And we noticed the restaurant manager (the lady) was steering at two guests because they were having big breakfasts twice. It was so obvious!

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Other web-users rate our hotel

  • 899 reviews 8.2/10 Location
  • 1,443 reviews 7.6/10 Room
  • 1,374 reviews 8.6/10 Service
  • 17 reviews 6.9/10 WiFi
  • 450 reviews 7/10 Cleanliness
  • 356 reviews 7.5/10 Breakfast
  • 328 reviews 4.2/10 Value
  • 304 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.