Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,738 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Pullman Rotorua

Hotels combining lifestyle and design, for business and leisure

Pullman Rotorua is located in the city and only moments away from the lakefront. It is surrounded by surreal scenery and iconic attractions. Discover shooting geysers, bubbling mud, natural hot springs and magical forests. The hotel has 130 rooms and suites, a gym, vibrant restaurant, chic bar and 4 dynamic meeting rooms with internet connectivity. The perfect base to explore the region's geothermal paradise.

Conveneintly located, the Pullman Rotorua is close to Rotorua Lake, Convention Centre and Government Gardens, perfect for any traveller to this gorgeous, natural locale. Nearby hot springs and geysures make for some of the best natural baths on the planet. Tamaki Maori Village, Polynesian Spa, is just 1km away.

Rotorua is a true wonder of nature, with hot springs aplenty, tourists often visit to relax and soak in the natural mineral water of the region. The Pullman Rotorua, in the heart of the city, gives guests opportunity to experience Rotorua first hand.

Come and visit us and discover where modern style and natural wonder meet.

Israel Suarez Guido, Hotel Manager

Hotel extras

Steps away from bars restaurants & shopping
Close to geothermal hot springs
Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce
Bright, flexible space for effective events

Our accommodation(s)

Room

SUPERIOR ROOM, 1 King Size Bed, City View

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Room

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

4 pers. max
33 m² / 355 sq ft

Bedding 2 x Queen size bed(s)
Views: Lake View

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Fees and taxes included

1 night | 1 adult

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Room

SUPERIOR ROOM, 1 King Size Bed, Lake View

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)
Views: Lake View

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

SUPERIOR ROOM, 2 Queen Size Beds, City View.

4 pers. max
33 m² / 355 sq ft

Bedding 2 x Queen size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe City View Room with 1 kingsize bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Lake View Room with 1 kingsize bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)
Views: Lake View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Executive City View Room, 1 King Size Bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

Deluxe Executive Lake View Room, 1 King Size Bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

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Suite

SUPERIOR SUITE, 1 King Size Bed, City View

2 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

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Suite

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

2 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s)
Views: Lake View

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

+64 7 343 9750

ROTORUA AIRPORT

Helipad/aerodrome

Access: 10.4 km / 6.46 mi 17 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 155 m² / 510 sq ft
Maximum seats capacity: 150
Maximum capacity for banquets: 80

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,738 reviews

TripAdvisor Rating 4.1/5 339 reviews

Upscale hotel, stinky (sulphur) location

apf_travels 3/22/2025 TripAdvisor review

A decent upscale hotel. I think the only upscale hotel in the area. Location: Well situated for exploring Rotorua, and you can walk to many restaurants and a fantastic park right from the hotel. Room: We got one of their largest rooms on an upper floor. It fit a family of three well, with a beautiful view over the lake and stylish furniture. Unfortunately there is little storage in the room (no drawers or bureau), and the toilet opens into the room with only a partial glass divider. Smell: Rotorua has a strong sulphur smell in certain areas, including where the hotel is. The HVAC does its best to remove it, but on one or two days it was pretty strong in the rooms. I'd wake up at night from the smell. In fact as I write this is smells terrible in the room. View: A+ if you have an upper floor on the lake side Tip: they offer small beds in the large king rooms for a child to sleep on. Americans, be aware that this is called a BED, not a cot; a "cot" in New Zealand means a crib. I miscommunicated on the phone and showed up to a tiny crib for an 8yo instead of a bed. They fixed it but save yourself a hassle and say "we'd like an extra BED for a child" to be clear.

Dear apf_travels, Thank you for taking the time to share your detailed review :) We're glad you enjoyed our location, stunning lake views, and stylish room design. We appreciate your feedback regarding storage space and room layout, as well as the challenges with the natural sulphur scent in Rotorua—it’s certainly a unique part of the area’s geothermal charm. We hope to welcome you back again for another memorable stay. Safe travels! Warm Regards, Kaushi Fernando

It was ok.

Jane G. Friends - 3/20/2025 Confirmed reviews ALL

Hi Jane, Thanks for your feedback. Sorry to hear the room layout wasn’t quite what you expected. We understand that privacy is important, and we appreciate you sharing your thoughts. We’d love to welcome you back for a more comfortable stay next time. Let us know if there’s anything we can do to make your visit better. Best regards, Christian Ramos Front Office Team Pullman Rotorua

We’ll located

Cheryl Couples - 3/19/2025 Confirmed reviews ALL

Hi Cheryl, Thank you for your feedback. We\'re glad you found our location convenient, but we’re sorry to hear that the parking cost impacted your experience. Being in the city center, valet parking is offered for convenience, but we understand it may not suit everyone. We also appreciate your thoughts on in-room amenities and will share your feedback with the team. We hope you’ll reconsider and give us another chance in the future. Best regards, Christian Ramos Front Office Team Pullman Rotorua

Toilets and showers lack privacy.

BillyJeff 3/19/2025 TripAdvisor review

The staff was very good and the facilities, with one exception, were excellent. Very conveniently located. My only complaint is with the room design. I believe our room was typical and it did not have a separate bathroom. The toilet was pretty much like a toilet stall installed a few feet from the bed. The shower is similarly free standing. One steps out of the shower and into the main room. If you are traveling by yourself, this is no problem, but if you are sharing a room, you need to be really, really comfortable with your roommate.

Dear Billy Jeff, Thank you for your feedback :) We're delighted to hear that you enjoyed our staff, facilities, and convenient location. We understand that the room design may not suit everyone’s preferences, and we appreciate your honest input. Your comments help us improve the experience for all our guests. We hope to welcome you back in the future for another great stay! Warm Regards, Kaushi Fernando

Great location

L. M. Couples - 3/18/2025 Confirmed reviews ALL

Dear L., Thank you for sharing your feedback. I’m glad to hear that you found the location convenient and the room satisfactory. However, I regret that your check-in experience and the room temperature did not meet expectations. We strive to provide a warm and welcoming service at all times, and I will be addressing your comments with our front desk team to ensure we maintain our usual high standards. Regarding the heat from the afternoon sun, I understand how this could be uncomfortable. I appreciate your feedback on the window insulation and will share this with our management team for review. If there\'s anything we can do to make it right, please don’t hesitate to reach out. We value your input and hope to welcome you back for an improved experience. Kind Regards, Camille Front Office

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Web-users rating

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All our hotels in Rotorua

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Pullman Rotorua 5 stars

Description

Hotel extras

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

SUPERIOR SUITE, 1 King Size Bed, City View

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

Hotel location

Access and transport

Hotel services

Barrel & Co. Bar and Grill

Barrel & Co. Bar and Grill

Breakfast

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby