Hotel Mercure Castres L'Occitan 4 stars

Customer review rating (ALL Rating) 4.7/5 753 reviews

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Hotel Mercure Castres L'Occitan - Image 1
Hotel Mercure Castres L'Occitan - Image 2
Hotel Mercure Castres L'Occitan - Image 3
Hotel Mercure Castres L'Occitan - Image 4
201 Avenue Charles De Gaulle, 81100 CASTRES, France

Description

Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

Our accommodation(s)

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

Telephone
Fax +33 5 63 35 70 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  753 reviews

TripAdvisor Rating  4.5/5  402 reviews

3 or 4?

TripAdvisor rating 4.0/5

Alan F TripAdvisor review

Perhaps the authorities tote up a range perks and facilities to give a hotel a rating. From a much traveled customer's point of view, this is a 3 star hotel trying to be a 4. In some ways, that is a good thing. The staff is very nice. The dining room puts out some very fine food, although I wouldn't say the same about breakfast that was quite pedestrian. They have the right color for the orange juice, but it and the pastries are very underwhelming. Nice hallway carpeting, clean rooms, thick towels, but you can't hide that the plant is pretty utilitarian '70s or '80s design. The only thing "privileged" about our upgraded room is that it was in the back near the parking lot and the not yet opened pool. The location is convenient, away from the congested downtown and relatively quiet. We have stayed in many Mercure and Accor facilities. This one is working hard to meet the standard. In some ways, they succeed. But they aren't quite there.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

EQUIPE FORMIDABLE

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Castres L'Occitan. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Extremely disappointed

Customer review rating 1.0/5

Stephen Couples - Confirmed reviews ALL

We had booked and paid for a superior room with single beds. When we arrived we had been relocated from room 214 to room 212 and upon entering room 212 it was hot enough to be a sauna. Sadly the air conditioning control did not work, and we had to ask for assistance. The result was that the system was completely isolated for the whole of our stay. The bathroom was small, the cubicle for the toilet even smaller and it was impossible to use the toilet with the door shut. No bottles of complimentary water were provided in the room. We have stayed in many Mercure hotels but on this occasion it felt worse than staying in an Ibis hotel

Dear STEPHEN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we explained to you, this year late October was unusually warm, so we logically decided to turn off the air conditioning during the day. The outside temperature was around 20 degrees, whereas it usually goes around 10-15 degrees by that period of the year. The same temperature or slightly higher was noted inside the building, we sincerely regret that simply opening your window was not enough for your comfort. Regarding the room size, we regret you did not come to see us in order to find a more suitable room for you comfort, as we have many configuration and not all our rooms are set the same. One last word regarding the complimentary water which is still available on demand at the reception anytime 24h/24h, in order to match our environmental approach with lesser plastic waste. We do hope to see you again in our hotel in better circumstances and weather, ready to prove you we cover all the Mercure brand standards, but more than anything we care for your well being with a fully dedicated team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Jef H. Couples - Confirmed reviews ALL

Ras

Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Castres L'Occitan. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Great

Customer review rating 5.0/5

Oliver M. Couples - Confirmed reviews ALL

The whole team were friendly & helpful. Good English spoken. Nice clean room. Good dinner & prompt service. Also good breakfast selection. Easy check out process. Very helpful receptionist. All to be recommended. Well done!

Dear OLIVER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 83 reviews 8.7/10 Location
  • 263 reviews 7.7/10 Room
  • 416 reviews 9.8/10 Service
  • 6 reviews 9/10 WiFi
  • 173 reviews 8.8/10 Food
  • 143 reviews 9.5/10 Breakfast
  • 58 reviews 8.9/10 Cleanliness
  • 45 reviews 8.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.