Mercure Paris Velizy Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,520 reviews

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Mercure Paris Velizy Hotel - Image 1
Mercure Paris Velizy Hotel - Image 2
Mercure Paris Velizy Hotel - Image 3
Mercure Paris Velizy Hotel - Image 4
22 Avenue de l Europe, 78140 VELIZY VILLACOUBLAY, France

Description

Hotel extras

  • Certified ALLSAFE

  • Just outside Paris and Versailles

  • Heated indoor pool and sunny terrace

  • Opposite Westfield Vélizy 2 shopping centre - 180 shops open 7 days a week

  • 875 yards from the T6 tram for Paris and direct bus to the Palace of Versailles by the hotel.

Our accommodation(s)

Hotel location

Mercure Paris Velizy Hotel

22 Avenue de l Europe
78140 VELIZY VILLACOUBLAY
France

GPS:48.778812, 2.21573

Telephone
Fax +33 1 34 65 95 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT M22

Our restaurant, M22, offers simple, tasty cuisine with cosmopolitan influences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,520 reviews

TripAdvisor Rating  4.0/5  849 reviews

Good stay

Customer review rating 4.0/5

Rommer G. Families - Confirmed reviews ALL

Ok for accomodation

Dear Guest, Thank you for your email and acknowledgment of your accommodation. If you have any queries, feedback or need assistance with anything during your stay, feel free to contact us. Have a wonderful stay. Best Regards, Jayce Dumont Front Desk Manager

Quality going down

Customer review rating 1.0/5

Jan-albert Business - Confirmed reviews ALL

Hotel room was outdated, limited service in room : for instance glass bootle was not clean for taking water downstairs. I had dinner with the team downstairs, quality was poor

Dear Guest, I am disheartened to read about the issues that you have outlined in your email regarding your recent stay with us. Quality service and cleanliness is a priority to our hotel, and I sincerely apologize for falling short of meeting your expectations. I have conveyed your comments about the outdated room and limited service to our management team for their immediate attention. Furthermore, I'll ensure that your feedback about the cleanliness and the quality of food served in our dining section is directed to the respective departments. We believe in continuous improvement and your feedback provides us with valuable information to achieve that. We appreciate your efforts in bringing the matter to our attention and hope that you will give us a chance to serve you better in the future. Once again, I am truly sorry for your disappointing experience at our hotel. Best Regards,

Comfortable as always

Customer review rating 5.0/5

S. Y. Business - Confirmed reviews ALL

Hotel staff took care of me very well. Supported to keep my large baggage, helped to do Check-out early morning, fixed card key quickly and so on...

Dear Guest, Thank you for taking the time to share your positive feedback from your recent stay with us. It was our pleasure to assist you during your stay, and I'm especially delighted that our staff members were able to make your experience more comfortable. Your appreciation has been shared with our team and it certainly motivates us to further enhance our guest experience. Looking forward to welcoming you again in the near future. Best Regards,

Disappointing

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

- : The breakfast was very poor. You pay a lot of money for what you get + not very fresh bread and the eggs were not well cooked and slimey. Not a lot of choice as well. It is better and cheaper to take breakfast in the mall just in front of the hotel. The room is old, the paper came off the wall, the room did not smell fresh either. The swimming pool is dangerous: there should be non slippery tiles or strips on the stairs and around the swimming pool + old swimming pool, does not look like the online pictures. + : The girl at the reception was very polite and helpfull, so for her service: thumbs up! The location is rather good, nearby bus/tram station and a giant mall/supermarket in front of the hotel. Spaceous room

Dear Guest, Thank you for taking the time to share your feedback. We sincerely how regrettable it is to hear that your stay was not up to expectation. We take all constructive criticisms to heart and seriously. Your comments about the breakfast quality and room condition are duly noted. I will address this directly with our kitchen and housekeeping teams in order to improve and rectify the situation. We are actively working on making improvements and your input is valuable in this process. As you rightly mentioned about the pool safety, your comment has been relayed to our maintenance department to assess the area and make necessary changes. We're glad to hear positive remarks on our receptionist's service and our location. Please rest assured that we are fully committed to providing a great customer experience and your satisfaction is our utmost priority. We hope we get the chance to host you again in the future so we can deliver a more suitable experience with noticeable improvements. Best regards,

Pleasant stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Nice enough room, swimming pool and fitness room were a great bonus. Breakfast was ok, a little pricey for what was on offer.

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Other web-users rate our hotel

  • 458 reviews 7.6/10 Location
  • 1,417 reviews 5.1/10 Room
  • 1,094 reviews 6.7/10 Service
  • 32 reviews 4.2/10 WiFi
  • 568 reviews 8/10 Breakfast
  • 519 reviews 3.1/10 Cleanliness
  • 425 reviews 3.7/10 Vibe
  • 403 reviews 4.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.