BreakFree Capital Tower Canberra 4 stars

Customer review rating (ALL Rating) 3.8/5 625 reviews

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2 Marcus Clarke Street, 2601 CANBERRA, Australia

Description

Hotel extras

  • Spacious apartments, most with large balconies and fully equipped kitchens

  • Close range of dining choices as popular eateries, restaurants, lively bars and cosy pubs

  • Major attractions are close to your stay including national institutions, galleries memorials

  • Hit the squash court with a buddy or the tennis courts with the kids

  • Take a dip in the heated pool, workout in the fully equipped gym

Our accommodation(s)

Penthouse

3 Bedroom Penthouse

  • 7 pers. max
  • 221 m² / 2378 sq ft
  • Bedding 3 x Queen size bed(s)
  • Views: Lake View
  • Most of the accommodation: Balcony

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 CANBERRA
Australia

GPS:-35.284707, 149.125988

Telephone
Fax +61 2 6247 0759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Swimming pool (Open from 7:30am - 6:30pm)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  625 reviews

TripAdvisor Rating  3.5/5  1,263 reviews

Old and rundown

Customer review rating 2.0/5

Dunc Families - Confirmed reviews ALL

Stayed in a two bedroom apartment, phone didn’t work, kettle broken, no bedding for sofa bed, lots of dust, dirty floors, bathroom had holes a the tiles and was very rundown. We had another booking for a week, later in the year that we have cancelled, and we will stay somewhere else. For an Accor hotel (and I stay in lots of Accor hotels) this is of a very low standard.

Dear DUNCAN M., Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and we take it very seriously. It's truly disheartening to hear that the condition of the room did not meet your expectations, especially as an Accor hotel guest. Rest assured, we're investigating the issues you've raised with utmost urgency to ensure they are promptly addressed and rectified. We appreciate your sharing your concerns, and it is our hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future. Sincerely, Roja

Poor for an Accor hotel

TripAdvisor rating 2.0/5

duncanm39 TripAdvisor review

Stayed in a two bedroom apartment, phone didn’t work, kettle broken, no bedding for sofa bed, lots of dust, dirty floors, loud air conditioning, bathroom had holes a the tiles and was very rundown. We had another booking for a week, later in the year that we have cancelled, and we will stay somewhere else. For an Accor hotel (and I stay in lots of Accor hotels) this is of a very low standard.

Central location, great price and welcoming staff

TripAdvisor rating 4.0/5

Michael M TripAdvisor review

Central location to enjoy the city and walk the attractions. Ample parking available with good amenities, including centrally heated pool and gym.

well located, good view.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

staff were very helpful to rectify, issues which arose. overall good stay.

Dear George, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roja Thapa Assistant Manager

Great Lake view

TripAdvisor rating 2.0/5

Wendy C Couples - TripAdvisor review

Our apartment smelt of cigarettes and the carpet was stained and dirty. Extremely loud traffic and construction noise which made it hard to sleep or enjoy the beautiful lake view. Cobwebs covered the balcony. Last guest left food in the cupboard and freezer which was not cleaned out.King bed lumpy and uncomfortable with 2 single bed stained and dirty doonas. No remote control in bedroom so we couldn’t use the TV and reception didn’t care. Ensuite had a very little shower which was unusable. Dishwasher dirty and smelly. Gym and sauna in underground carpark not inviting. No mid week clean even though we were there 8 nights .Rubbish bins near lifts over flowing and recycle bin on our floor full for days. Large apartment.Not up to Accor high standards and needs refurbishing.

Dear Wendy, Thank you for taking the time to share this review and feedback - We are glad to hear you enjoyed our great lake views however very dissapointed to hear about the issues raised during your stay. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This review has been passed onto our respective teams to improve the standard and cleanliness within this apartment in the hope we can improve on the shortfalls mentioned. I have also flagged this with our Reception's Assistant Manager as the team are typically very willing to assist with any requests or issues raised as we obviously do not want guests to check out feeling as though there concerns have not been addressed. Again I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future if given another opporuntiy to provide you with a much more enjoyable experience. Sincerely, Joe Sergi Hotel Manager

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Other web-users rate our hotel

  • 391 reviews 9.2/10 Location
  • 686 reviews 5/10 Room
  • 268 reviews 7.3/10 Service
  • 27 reviews 2.6/10 WiFi
  • 314 reviews 2/10 Cleanliness
  • 286 reviews 5.2/10 Comfort
  • 206 reviews 3.2/10 Amenities
  • 144 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.