Mövenpick Surabaya City

Customer review rating (ALL Rating) 4.7/5 947 reviews

Mövenpick Surabaya City - Image 1
Mövenpick Surabaya City - Image 2
Mövenpick Surabaya City - Image 3
Mövenpick Surabaya City - Image 4

Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  947 reviews

TripAdvisor Rating  5.0/5  276 reviews

Certificate of excellence 2024

Business stay at Movenpick - 4 nights

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel rooms are very clean and of superior quality, being large and comfortable. The gym and pool area are pleasant and well presented. The dining area and food are of good quality with attentive and welcoming staff. My only frustration was with the lifts that were very slow with one lift put of service. The delay with lifts was made worse when a visiting 3 star officer 'commandeered' one lift for the express use of his party.

Dear Mrs. C., Thank you for taking the time to share your feedback about your recent stay at Movenpick Surabaya City. We are delighted that you enjoyed our room, dining area, food and found gym and swimming pool to be well presented. At Movenpick Surabaya City, we are committed to providing excellent service to every guest who visits us. We understand that maintaining a proper number of guest lift is essential to ensure guests feel comfortable and not waiting too long during their activities. It's unfortunate that these standards were not met during your visit, and we apologize for any inconvenience this may have caused. We will certainly use your feedback as an opportunity to review our maintenance service so that we can strive to improve our standards in the future. Thank you again for choosing Movenpick Surabaya City for your stay in Surabaya, and we look forward to welcoming you back in the near future. Sincerely, Eksi Ayuningtyas General Manager

Clean and nice service

Customer review rating 4.0/5

Rina Families - Confirmed reviews ALL

Service is good when i got sick they can send a food to my room without any charge...mostly the staffs friendly caused this are second we stay at movin pick at Surabaya.

Dear Hin L., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Joyful staycation

Customer review rating 4.5/5

Jessica S. Families - Confirmed reviews ALL

I had spent 6 Nights here with my family. They had high occupancy due to peak season of holiday. But their staff still accommodate our needs very well. Thank you for all the hard work of the hotel team member.

Dear Jessica S., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Will back soon

Dear ARIEF B., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

good stay but poor in brakfast

Customer review rating 3.0/5

Jimmy W. Business - Confirmed reviews ALL

initially I was impressed with service when I was first come, however I quite disappointed with the breakfast menu. the menu is monoton every morning and with very limited varian

Dear Mr. Jimmy W., Thank you for taking the time to share your feedback about your recent stay at Movenpick Surabaya City. It is regretful to learn that you had a disappointment with your experience. Your comments about limited breakfast menu has become our attention. Allow me to express my sincerest regret and apologies as I am distressed that we fell short of your expectations, and we understand this type of unpleasant experience should not had happened during your stay. At Movenpick Surabaya City, we are committed to provide excellent services to every guest who visits us. Therefore, we will certainly use your feedback as an opportunity to improve our standards in the future. My team is already taking appropriate actions to rectify the issue. Thank you again for sharing your experience, and we sincerely hope to welcome you back in the near future. Sincerely yours, Eksi Ayuningtyas General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 120 reviews 5.8/10 Location
  • 481 reviews 9.1/10 Room
  • 753 reviews 9.2/10 Service
  • 7 reviews 7.6/10 WiFi
  • 327 reviews 9/10 Cleanliness
  • 321 reviews 8.4/10 Food
  • 157 reviews 8.9/10 Vibe
  • 151 reviews 7.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby