Grand Mercure Belém do Pará 5 stars

Customer review rating (ALL Rating) 4.1/5 1,323 reviews

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Grand Mercure Belém do Pará - Image 1
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Av Nazare 375, 66035115 BELEM, Brazil

Description

Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Our accommodation(s)

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115 BELEM
Brazil

GPS:-1.45241, -48.48935

Telephone
Fax +55 91 3202-2304

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE BACCALA

The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,323 reviews

TripAdvisor Rating  4.0/5  233 reviews

Customer review rating 1.5/5

May Business - Confirmed reviews ALL

- The room was not well kitted out - no kettle, the iron was not working, no toothbrush holder, no qr code or room service menu, and the phone smelled weird. - Offering a hotel taxi service would have been great and prevent us from constantly relying on ubers. - The walls are too thin which meant that I could hear everything the guests on each side of the room were doing. Not great when you want to sleep in. - The staff was very welcoming and polite but very slow for taking orders at the bar and in the restaurant.

Dear May, We sincerely appreciate you sharing your experience with us. We deeply regret to hear that your stay did not meet your expectations. Regarding the points raised, we would like to clarify that the availability of items in the rooms, such as a kettle and a toothbrush holder, varies according to our sustainability and safety policies. However, we will review the situation of the iron and the phone to ensure they are in perfect condition for the next guests. Regarding the taxi service, although we do not offer our own service, we are always available to assist in calling reliable app-based transport or taxis. With regards to sound isolation, we apologize for the inconvenience caused and will evaluate possible improvements in this area. We are pleased to hear that you were well received by the team, and we apologize for any possible delays in service. We will reinforce guidelines to ensure greater efficiency in service. Thank you again for your feedback, as it is through them that we seek to improve our services. Sincerely, Tony Caldeira General Manager

Good Location

Customer review rating 3.5/5

Harald V. Couples - Confirmed reviews ALL

Hotel is located centrally and most attractions can be reached by foot. The standard is not what you would expect from a 5 star hotel, but the rooms are overall ok, nothing fancy though. The staff is very friendly and forthcoming.

Dear Harald V., thank you for sharing your feedback. We are glad you enjoyed our central location and friendly staff. We will continue to strive for excellence in service to meet your expectations. Tony Caldeira Gerente Geral

Terminates in room

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I was dissatisfied with my stay for a few reasons: - I found termites in the room as I was working sitting on the second bed. I requested to be moved to another room after this. - In my first room, there was no hair dryer - In my first room, I couldn't use the iron as the plug didn't fit into the socket - In my second room, the air conditioning was very old - In both rooms, the air conditioning dripped onto the bed beneath it

Prezado(a) hóspede, agradecemos por compartilhar a sua experiência conosco. Lamentamos sinceramente pelos inconvenientes durante a sua estadia. Gostaríamos de reiterar que a limpeza e manutenção dos quartos são prioridades para nós. Suas observações foram repassadas às equipes responsáveis para garantir que medidas corretivas sejam tomadas. Pedimos desculpas pela falha com os itens mencionados e agradecemos por nos informar. Esperamos poder recebê-lo(a) novamente para uma experiência aprimorada. Atenciosamente, Tony Caldeira Gerente Geral

good stay

Customer review rating 4.0/5

Marie Business - Confirmed reviews ALL

good location, personnel is very friendly, great breakfast

Prezada Marie, Agradecemos por compartilhar sua experiência positiva. Ficamos felizes em saber que gostou da localização, do atendimento e do café da manhã. Esperamos recebê-la novamente em breve. Atenciosamente, Tony Caldeira Gerente Geral

Excellent stay!!!!

Customer review rating 5.0/5

Morgana C. Business - Confirmed reviews ALL

Like home I was very welcome from the front desk staff Big smile from the carrying on staff ….. Delicious Dinner at the restaurant!!!! Well done breakfast with Tropical fruits and good choices of food to start the Day!!!! I will coming back again Thank you to all staff 👏

Dear Morgana C., We greatly appreciate you sharing your positive experience with us. We are delighted to hear that your stay was excellent and that you felt at home. Our reception and restaurant team thank you for your compliments, and it will be a pleasure to welcome you again. We look forward to seeing you soon. Thank you for your preference and for recognizing our work. Sincerely, Tony Caldeira General Manager

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Other web-users rate our hotel

  • 210 reviews 9.8/10 Location
  • 517 reviews 5.7/10 Room
  • 546 reviews 7.4/10 Service
  • 19 reviews 5.7/10 WiFi
  • 233 reviews 5.6/10 Comfort
  • 227 reviews 7.3/10 Breakfast
  • 182 reviews 6.8/10 Food
  • 166 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.