Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,000 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,000 reviews

TripAdvisor Rating  3.0/5  1,515 reviews

Just a great hotel in a very good location

Customer review rating 4.5/5

Paul G. Business - Confirmed reviews ALL

A quiet room, very clean and well furnished. The only criticism that I have is that the lights are quite dim and can't be brought up to a high light to see things in the room clearly, but that's otherwise. Staff were efficient and explained everything well.

Dear Paul, Thank you for your kind feedback. We're thrilled to hear you found your room quiet, clean, and well furnished – that's just how we like things to be for you! Our team always aims to be efficient and provide clear explanations, so it's great to know we hit the mark for you. Regarding the lighting, we appreciate your feedback and will look into how we can brighten things up. We're all about making sure you see the beauty of your room in the best light! We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Mahesh, General Manager

Tatty old hotel

Customer review rating 2.0/5

Bradley Business - Confirmed reviews ALL

The first room I was given was damp (plaster bubbling) with a broken window.

Great location, standard room

TripAdvisor rating 3.0/5

neilwT7596CU TripAdvisor review

Small room but had everything that we needed. It would feel cramped for more than 1 night. Great location for anything in around Bristol city centre. Bed was comfortable and the free safe was appreciated. Water pressure on the shower was poor. Biggest complaint is on floor 5 of the car park, there is a sign stating £15 for parking overnight. I was charged £17. When I queried on checking in I was told that £17 was correct and the signs hadn't been updated. No apology or comment for the sign. Strange customer service. For a small amount I wasn't arguing on this. I noticed on return to my car, £17 was stated on some signs and £15 on others. This really needs rectifying.

As usual a pleasant stay.

Customer review rating 4.5/5

Helen N. Solo - Confirmed reviews ALL

All good and room upgrade was greatly appreciated - as was the late check out. Very helpful reception. The only thing which I find puzzling (and it was the same when I stayed a few days last month), the draught beer pumps always seem to be out of action - not just for one day for weekly 'cleaning' (one explanation). Strange for a bar1

Hi there, Helen! Your review made our day, thank you! We're thrilled to hear you enjoyed your stay and that the room upgrade and late check-out added to your comfort. It's always our pleasure to make your visit as pleasant as possible. I must admit, the mystery of the elusive draught beer has us scratching our heads too! It's certainly odd, and while we do pride ourselves on our extensive drinks menu, it seems the beer pumps have developed a bit of stage fright. We're looking into this to ensure that everything is in perfect pour for your next visit. We hope to see you next time you are in Bristol. Cheers, Mahesh, General Manager

Underwhelming

TripAdvisor rating 1.0/5

BigGordyMac TripAdvisor review

Car park is a disgrace. Rooms are pretty poor, the bathroom was poorly lit and not a lot of water pressure on the second floor.. Definitely not 4 stars as advertised. Convenient for the city centre but would advise you stay somewhere else.

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Other web-users rate our hotel

  • 1,795 reviews 8.9/10 Location
  • 2,665 reviews 4.8/10 Room
  • 1,702 reviews 7.6/10 Service
  • 27 reviews 5.6/10 WiFi
  • 1,416 reviews 3.6/10 Comfort
  • 927 reviews 4.1/10 Cleanliness
  • 820 reviews 4.6/10 Amenities
  • 686 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.