Grand Mercure Malang Mirama

Customer review rating (ALL Rating) 4.7/5 1,932 reviews

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Description

Hotel extras

  • Within walking distance of the famed PLAZA ARAYA.

  • Strategically located near Abd Rahman Saleh Malang Airport

  • Near to Sarinah Mall Malang and other major shooping centres along Jenderal Basuki Rachmat.

  • Near tourist attractions such us Hawai Water Park, Malang Place and TGP Malang Monument.

  • Only 15 minutes by walking from Immigration and near the tourism Board Office.

Our accommodation(s)

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Hotel location

Grand Mercure Malang Mirama

Jalan Raden Panji Suroso No. 7, Jawa Timur
65126 MALANG
Indonesia

GPS:-7.942229, 112.64853

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,932 reviews

Business Stop over

Customer review rating 5.0/5

Sam S. Business - Confirmed reviews ALL

Sensational from start to finish

Dear SAM S., Sugeng Enjing! Greetings from Grand Mercure Malang Mirama! We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Maturnuwun Sincerely, Sugito Adhi General Manager

Great services

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great services, even the hotel a bit far from city center. But great ambience and services

Dear YOSUA H., Sugeng Enjing! Greetings from Grand Mercure Malang Mirama! Thank you for your kind words! We're delighted to hear that you enjoyed the great services provided during your stay with us. While we're located a bit away from the city center, we're thrilled that you appreciated the ambiance and services we offer. Ensuring a pleasant and comfortable experience for our guests is our top priority, and we're glad that our efforts were reflected in your stay. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another great experience in the future. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing our hotel! Maturnuwun Sincerely, Sugito Adhi General Manager

Helpfull front desk

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

As a Gold member of All Accor, the reception was willing to help me arrange my stay with an upgrade room.

Dear MICHAEL HARTA D., Sugeng Enjing! Greetings from Grand Mercure Malang Mirama! Thank you for sharing your experience with us! We're thrilled to hear that our front desk team provided you with helpful service, especially in arranging an upgrade for your stay as a valued Gold member of All Accor. Ensuring that our guests feel appreciated and well taken care of is a top priority for us, and we're delighted that we could enhance your experience in this way. We appreciate your loyalty and hope to continue exceeding your expectations on future visits. Thank you for choosing to stay with us! Maturnuwun Sincerely, Sugito Adhi General Manager

Amazing Hotel

Customer review rating 5.0/5

Jan Business - Confirmed reviews ALL

Spacious and comfy room, unbelievably friendly staff, increadible variety for breakfast, amazing Japanese restaurant and the Pool. Thank You!

Dear JAN B., Sugeng Enjing! Greetings from Grand Mercure Malang Mirama! Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that you found our rooms spacious and comfortable, and that our staff went above and beyond to make your stay memorable. We take great pride in providing exceptional service, and we're delighted that you felt the friendliness of our team. We're also thrilled that you enjoyed the incredible variety at breakfast and the delicious offerings at our Ebisu Japanese Restaurant. It's fantastic to hear that our pool added to your enjoyment as well. Thank you for choosing to stay with us and for taking the time to share your positive feedback. We truly appreciate it, and we look forward to welcoming you back for another amazing stay in the future! Maturnuwun Sincerely, Sugito Adhi General Manager

Good to stay

Customer review rating 4.0/5

R. Business - Confirmed reviews ALL

Nice room and facility, maybe you should improve for the buffet dinner, i think you can serve us with soup menu and Indonesian cuisine like wedang ronde, better dinner buffet menu different with lunch menu, but overall is good

Dear FIRDAUS AZHARY R., Sugeng Enjing! Greetings from Grand Mercure Malang Mirama! Thank you for your positive feedback and valuable suggestions! We're delighted to hear that you enjoyed your stay with us and found our rooms and facilities to be to your liking. Your feedback regarding the buffet dinner is greatly appreciated, and we will certainly take it into consideration as we strive to enhance our dining experience. We understand the importance of offering a diverse and satisfying menu, and we will work on incorporating Indonesian cuisine and soup options like wedang ronde to provide a more varied and enjoyable dinner buffet experience. Your input regarding differentiating the dinner buffet menu from the lunch menu is also noted, and we'll explore ways to make each dining experience unique and memorable. Thank you again for sharing your thoughts with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to further improve your experience, please don't hesitate to let us know. Maturnuwun Sincerely, Sugito Adhi General Manager

Other web-users rate our hotel

  • 377 reviews 8.8/10 Location
  • 1,530 reviews 9.3/10 Room
  • 1,865 reviews 9.3/10 Service
  • 17 reviews 6.6/10 WiFi
  • 814 reviews 9.3/10 Cleanliness
  • 812 reviews 9.2/10 Amenities
  • 723 reviews 9.5/10 Vibe
  • 633 reviews 9.1/10 Breakfast

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