Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,171 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,171 reviews

TripAdvisor Rating  3.5/5  4,856 reviews

Good hotel but some improvements needed.

TripAdvisor rating 3.0/5

Connector41573657727 Business - TripAdvisor review

I really am baffled about how I can possibly describe my experience. I’m still wondering what the catch with this place is. Are they on commission? From the start I was given an “upgraded” room. I am not sure what was upgraded about it. Yes I could see Piccadilly gardens but the bed wasn’t comfy, the windows were very strange to work, the bathroom tiles have been painted and it’s just generally dated and tired looking with an air conditioning system that doesn’t work and huge amounts of dust (along with clothes moths) coming out of this system. You can’t fault the service they provide as at each and every moment they get they’re handing you a google review card and asking in rotations how you are, if they can flip an omelette or pancake for you, get you anything else etc etc etc. I’ve binned 9 cards during my stay. I get it, I do, but it’s over zealous. Service reviews from punters are obtained through genuine good service and not badgering customers because you might have got someone that amazing omelette. Breakfast. It’s 7am. Leave me alone. If I need you I will come to you. I noticed in particular other residents of the hotel getting a bit miffed. I don’t need a google review card at each breakfast either and whilst I’m eating my toast and have my bowl of fruit already, no, I do not need an omelette. I want left alone I understand, as I previously said. They mean well and the service is good but when you try too hard it puts people off - like me. I had other bookings with this hotel which I’ve now cancelled and re booked elsewhere. As much as I like good service I also like to be left alone and service should be X much and not beyond it. Multiple visits to a table from various staff isn’t great. It tells me there’s no communication and they’re just after a tip or reward. You would otherwise have a 5 star rating.

I'm sorry to hear that your experience at the hotel's breakfast service fell short of your expectations and led to you canceling your future bookings. Your feedback is valuable, and I appreciate you sharing your concerns with us. It sounds like the level of attention from the staff during breakfast was not what you were looking for, and I understand how this could be off-putting. We'll make sure to address this with our team to ensure that guests are given the space and privacy they desire during their meals. Additionally, I understand your frustration with the multiple visits from various staff members, which can indeed disrupt the dining experience. We'll work on improving communication among our team to prevent such occurrences in the future. Thank you for bringing these issues to our attention. We take all feedback seriously and will use it to improve our services. If you ever decide to give us another chance in the future, we'll do our best to provide you with a much more enjoyable experience. If you have any further feedback or concerns, please don't hesitate to reach out.

Quality Stay

Customer review rating 5.0/5

Jeff H. Couples - Confirmed reviews ALL

We stayed in a privilege room on the 10th Floor the team were superb very friendly indeed

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay in one of our privilege rooms on the 10th floor and that our team provided superb and friendly service. Rose will be thrilled to hear that you found her to be great. Your kind words mean a lot to us, and we appreciate your feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Weekend away

TripAdvisor rating 5.0/5

Jeff H Couples - TripAdvisor review

We stayed here for the weekend great warm welcome from reception, explained all about the Hotel, We were on the 10th floor and the room was perfect breakfast both mornings was spot on Rose looked after us so well, Checkout was very good we will definitely be back

Thank you for sharing your experience with us! We're thrilled to hear that you received a great warm welcome from our reception team and that they provided you with all the information you needed about the hotel. It's fantastic to know that you found your room on the 10th floor to be perfect and that you enjoyed the breakfast both mornings. Rose will be delighted to hear that she looked after you so well during your stay. We're glad to hear that your checkout experience was smooth as well. We can't wait to welcome you back on your next visit! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!

Our place in Manchester

Customer review rating 5.0/5

Anthony P. Couples - Confirmed reviews ALL

This was our 8th stay and always met with the same efficient staff and great service

Dear Anthony P., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Welcome

Customer review rating 5.0/5

Db Business - Confirmed reviews ALL

Thanks to Cheryl for the super friendly and helpful welcome on arrival!

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 2,018 reviews 9.3/10 Location
  • 3,402 reviews 4.6/10 Room
  • 3,792 reviews 8.8/10 Service
  • 249 reviews 1.4/10 WiFi
  • 1,318 reviews 4.2/10 Cleanliness
  • 1,261 reviews 4.2/10 Comfort
  • 911 reviews 2.9/10 Amenities
  • 884 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.