Novotel Abu Dhabi Gate 4 stars

Customer review rating (ALL Rating) 4.4/5 1,079 reviews

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Novotel Abu Dhabi Gate - Image 1
Novotel Abu Dhabi Gate - Image 2
Novotel Abu Dhabi Gate - Image 3
Novotel Abu Dhabi Gate - Image 4
222 Al Maqta Street, Rabdan Area, PO Box, 92156 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.39591, 54.51804

Telephone
Fax +971 2 508 9990

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,079 reviews

TripAdvisor Rating  4.5/5  1,442 reviews

Certificate of excellence 2024

Very poor hospitality

Customer review rating 1.0/5

Mohamed Business - Confirmed reviews ALL

Very poor hospitality No room service on time

Dear valued guest, We are sorry to hear about your experience with our hospitality during your stay. We strive to provide exceptional service to all of our guests and it is disappointing to hear that we fell short in this aspect. It is important to note that we always encourage our guests to provide feedback during their stay so that we can address any issues promptly. We also want to mention that we did receive and fulfill some of your requests such as providing water and amenities on time. We apologize for any inconvenience caused and we appreciate your feedback as it helps us to improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Sushanth Nambiar, Cluster General Manager

Well served, one of our best stays!

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

All the service done were kind.. staffs were really kind and always smiling to do the service.. overall fantastic group!

Dear Vinod M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

Good

Customer review rating 5.0/5

Ahmed A. Couples - Confirmed reviews ALL

Easy access, smooth checkin/checkout, friendly

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

Lovely staff and professional

TripAdvisor rating 4.0/5

Jet60919741832 Families - TripAdvisor review

Only used this hotel as stopover for 7 hours before 2am flight and staff were really lovely and kind. The room was clean and tidy and the view from the high floor was lovely. The bed somewhat hard as had a short nap and did the job for a very short stay. I do hate the large soap dispensers hotels now seem to use rather than small toileteries as it’s so impersonal and money pinching. Thank you the very tall porter and front desk staff you were lovely and deserve a pay rise.

Dear valued guest, Thank you for your kind words about our lovely staff and the professionalism of our team. We are glad to hear that you had a pleasant stay with us, even though it was just a short stopover before your flight. We appreciate your feedback about the soap dispensers. We understand that some guests prefer individual toiletries, but we have chosen to use soap dispensers as a sustainable solution to reduce waste and help protect the environment. We apologize if this was not to your liking, but we hope you can understand our commitment to sustainability. Thank you again for your kind words and we hope to welcome you back in the future for a longer stay. Sincerely, Sushanth Nambiar, Cluster General Manager

Receptionist Bad Behavior

TripAdvisor rating 1.0/5

travellerCountries TripAdvisor review

The Indian receptionist pretending that can't see the guests checkin eventhough Infront of your face. Judgemental and bad behavior. Waited more than 15mins before she entertain. We call her attention how many times. Novotel Hotel put Customer Service who is not heartless to Guests who are tired and need to rest for a long day hardwork.

Dear valued guest, Thank you for taking the time to share your feedback about your recent experience at our hotel. We are truly sorry to hear about the negative encounter you had. Please know that this is not reflective of the level of service we strive to provide to our guests. We take your comments seriously and will address this feedback with our team to ensure that all of our guests receive a warm and welcoming check-in experience. We apologize for any inconvenience or frustration this may have caused and hope that you will give us another opportunity to exceed your expectations in the future. Thank you for bringing this to our attention and we appreciate your understanding. Sincerely, Sushanth Nambiar, Cluster General Manager

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Other web-users rate our hotel

  • 485 reviews 7.9/10 Location
  • 1,382 reviews 8.6/10 Room
  • 2,815 reviews 9.4/10 Service
  • 38 reviews 4.5/10 WiFi
  • 776 reviews 8.7/10 Cleanliness
  • 360 reviews 8.7/10 Breakfast
  • 149 reviews 9.1/10 Pool
  • 71 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.