Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 518 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  518 reviews

TripAdvisor Rating  4.0/5  2,148 reviews

Certificate of excellence 2024

Best day ever. Thanks Diane

TripAdvisor rating 5.0/5

Lydia M TripAdvisor review

Diane was amazing. Did my morning massage and afternoon facial. Massage was so firm and hit every concerning knot without me having to say a thing. Really firm, which is what I like, really trying to work out those knots. I’ve been to a few spas and massages and honestly, this was the BEST MASSAGE IVE EVER HAD. the facial was gorgeous,all so relaxing and such expertise on my skin. I’ve had such a great day and had to leave a review immediately as I was impressed by the whole experience. The staff, the multiple different saunas, the pool, the surroundings, THE FOOD, the products. You’ve not got a fault. Thank you for today. Loved it xoxoox

Dear Guest Thank you for such a fabulous review of your recent visit to our Spa!! I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it. I will share your kind words with Diane & chefs prepared your lunch. sure they will be trilled to learn your feedback. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Great venue for company meetings

TripAdvisor rating 5.0/5

Rachel K TripAdvisor review

Organised and ran an all day meeting in the conference centre. The staff were all very friendly and attentive, particularly Carol who couldn’t do enough for us, always checking we had what we needed throughout the day. The lunch was very nice, they catered to dietary requirements in our team and everything was on time and fitted in around our day. Room set up was great, didn’t need for anything. Would definitely use again.

Dear Rachel Thank you so much for taking time to share this feedback. I am pleased to learn you enjoyed the meeting you hosted here at Norton. we have 9 meeting room with a capacity of 10 to 200 pax with 250 car park space. With the success of this meeting, please send all your future meeting to our way. Carol, sales team & Chefs will be delighted to host all your future events with us. I will share your kind words with Carol, sure she will be thrilled to learn your feedback. Thank you & We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Andreia therapist and all team that runs this business 5*

TripAdvisor rating 5.0/5

Brod B TripAdvisor review

I've been in this spa a while ago for Mud rasul treatment, but this time I decided to book a massage to relax regarding stress busy life. I am a chef so I spend a lot of hours standing in a bad posture. Andreia was simply amazing. She introduced herself a soon she saw me, asked me a few quickly questions and made me feel very comfortable with her friendly approach (very rare to see this in other places that I have been). She found out all my pains and tensions, and I would say was better than my osteopath as the day after I felt so fresh with no pains at all. All staff are friendly and professional, congrats to the people who runs this business.

Dear Guest Thank you so much for this wonderful review. we are so delighted to learn your feedback. I totally agree with your comments, Andreia is a true asset in our team. Andreia's treatments and guest service are excellent. sure she will be thrilled to learn your feedback. Once again thank you & have a good evening. Best Regards Rama Arimilly General Manager

Bad Sleep

Customer review rating 2.0/5

Ian Families - Confirmed reviews ALL

Loved the swimming pool and jacuzzi and steam rooms, all very clean. Nice water temperature. Dinner was good, but breakfast bacon was hard and dry. Service was good. Room was clean but mattress was awful and had no sleep. We decided not to stay a second night.

Dear Ian J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am upset to learn you had to leave on the 2nd night due to the mattress. please may I request you to drop me a line before your next stay, so that I personally ensure the bed room is up to your expectations. my email address is h6… We look forward to serve you better in near future. Sincerely, Rama Arimilly General Manager

Very good facilities

Customer review rating 4.5/5

Ricahrd Couples - Confirmed reviews ALL

Good staff, enjoyable stay

Dear Richard V., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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Other web-users rate our hotel

  • 160 reviews 9.1/10 Location
  • 596 reviews 6.9/10 Room
  • 626 reviews 8.2/10 Service
  • 12 reviews 4.5/10 WiFi
  • 321 reviews 8.4/10 Wellness Area
  • 227 reviews 6.6/10 Cleanliness
  • 209 reviews 7.6/10 Breakfast
  • 150 reviews 5.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.