Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,086 reviews

Best price
guarantee
Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,086 reviews

TripAdvisor Rating  4.0/5  3,127 reviews

Certificate of excellence 2024

Dirty and tired

TripAdvisor rating 1.0/5

K T TripAdvisor review

We had 4 rooms and 3 of them were in poor condition and dirty. Dirty footprints on the walls, numerous cobwebs covered in dust hanging from the ceiling, the previous guests used cups and spoons in the room, broken showers, heavily stained carpets! When we checked in at 3pm there were used dishes and empty bottles in the corridor. At 8.30 am on the way to breakfast the following morning I reported the dishes to reception. Nothing was done about them. After breakfast the housekeeping were cleaning the rooms in the corridor and ignored the dirty dishes. We checked out at 11 and the dishes were still there on the floor in the corridor. While we were also getting ready to leave housekeeping came into the room without knocking. On a positive note had a great nights sleep. Really comfy bed and the bedding appeared to be clean 👍

Thank you for leaving a review with us, We are sorry to see that your stay is not up to our usual standard . I will investigate this further and will discuss with the departments involved with your feedback. We hope you will stay with us again. Kind regards Jake Mountford | Duty Manager

Horrible outlook

TripAdvisor rating 1.0/5

_Jhann26 TripAdvisor review

Booked a twin bedded room in February and asked for it to be on a higher floor like we have always had before. When we checked in last week, we were told all twin rooms are now on the ground floor only. I wrote to the hotel manager on our return questioning the new policy, and had a reply from the office manager confirming " Our official twin rooms that are on ground floor" so be aware if you book a twin room at this hotel you look out to a car parked 2 feet from your window or 15 feet away depending if your room faces to the front or rear of the building , either way not a nice outlook. Would not go back there again in a hurry.

Thank you for leaving us a review of your recent stay with us. I am sorry to hear that you were disappointed during your stay. We try to complete all requests, even when booked ahead of time, so I am sorry we weren't able to do that for you this time. I will speak to our Front Office Team to make sure that we are communicating this to our guests. I do hope to welcome you back again in the future. Kind Regards Jenn Howell Operations Manager

All good apart from the pool

Customer review rating 1.5/5

John E. Business - Confirmed reviews ALL

I have stayed at this hotel a dozen or so times and everything was great until I went to use the pool in the morning as was told I would have to pay £10! I think it'd disgraceful that you are charging guests to use the pool!!! Everything else about my stay was great.

Always a good experience

Customer review rating 5.0/5

Maureen S. Friends - Confirmed reviews ALL

We always stay here when shopping or on our way to the airport. Perfect location for an overnight stay, comfortable rooms, a good bar and plenty of choice at breakfast. Highly recommended

The Best Hotel in Exeter!

TripAdvisor rating 5.0/5

Helen B TripAdvisor review

From the moment we arrived until departure, this hotel exceeded our expectations on every level! The reception has an almost luxurious appearance, yet the coal effect fire and comfy seating immediately presented a ‘homely’ and welcoming feel to the hotel. I loved the “Hydration Station”! The room was spacious, with a huge TV and THE most comfy hotel bed I’ve ever slept in! I could not have asked for more! The only negative thing about my stay was the price of a pint at the hotel bar - £8! Still, with a Wetherspoons just around the corner, this ‘issue’ was soon overcome! Book this hotel with confidence. You won’t be disappointed!

Thank you for the lovely review and we are very happy to see you enjoyed your stay with us. We look forward to seeing you again. Kind regards Jake Mountford | Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 907 reviews 9.3/10 Location
  • 1,409 reviews 5.9/10 Room
  • 1,255 reviews 8.3/10 Service
  • 15 reviews 6.9/10 WiFi
  • 516 reviews 5.9/10 Cleanliness
  • 500 reviews 6.7/10 Breakfast
  • 394 reviews 5.7/10 Food
  • 313 reviews 5.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Exeter

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.