Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 1,051 reviews

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Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4
51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,051 reviews

TripAdvisor Rating  4.5/5  5,285 reviews

Certificate of excellence 2024

Excellent place to stay

TripAdvisor rating 5.0/5

Penny W Couples - TripAdvisor review

We went to HongKong to celebrate mothers’ day and stayed at the Silveri from 10th to 11st May and then stayed at Novotel Citygate from 11st to 13rd May. Our stay was so much joyous by selecting Novotel Citygate. From the very moment we put our feet down we were met with the kindness and respect. Our earlier check in process was flawless. Our room 2326 was upgraded in recognition of our platinum membership to one of the highest level rooms and best and lovely views to the Bay Excellent breakfast for the downstairs restaurant and Ken is a great attendant . I will start out by saying that all the staff with whom we had contact at reception were excellent, and they really did make us feel welcome. I recalled his name is Jason Cheung. He went above and beyond, recommended places to visit and surprised us with an amenity. I have to say all of the staffs were very professional and helpful. Definitely will recommend and revisit. Thank you Novotel Citygate for making our stay so much better. Oops, almost forgot the men, I had a chat with him when I sat in the shuttle bus to the hotel. He is so friendly and helpful. His Chinese name is 基。

Very good stay

Customer review rating 4.5/5

Amor M. Families - Confirmed reviews ALL

Room are clean. Very good stay. Have free shuttle every 20 minutes to airport. Good customer service. Near airport Disneyland and ngong pin 360.

Dear Amor , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

Well located and a perfect stay!

Customer review rating 5.0/5

Susan Families - Confirmed reviews ALL

Had a stop over in Hong Kong and decided to book this hotel as an overnight stay. Boy do I regret staying one night, as the hotel itself was in a GREAT location. Situated right next to the hotel was the city gate outlet, had everything at your finger tips (the supermarket, pharmacy, shopping centre etc). Check in staff were very accomodating and were amazing in assisting us with everything we needed. Would definitely stay here again on next trip. PS: there is a free shuttle bus that goes every 20mins when coming from airport, was an amazing benefit to coming to hotel.

Dear Susan , We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

room very damp even with noisy aircon and dehumidifier runningconstantly; corridors reeked of bleach.

Customer review rating 2.0/5

Huzhuiwei Solo - Confirmed reviews ALL

Staff helpful and professional; good seafood buffet; hotel clearly has age and damp issues

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Baje Guest Experience Manager

Great for an overnight stopover between Europe or America's and other countries in South Asia

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

From check-in to checkout a very nice spot to unwind after a 12 hour flight before continuing the next day

Dear Klaas, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Baje Guest Experience Manager

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Other web-users rate our hotel

  • 2,302 reviews 9.6/10 Location
  • 1,772 reviews 6.9/10 Room
  • 1,858 reviews 8.8/10 Service
  • 29 reviews 8.7/10 WiFi
  • 601 reviews 7.6/10 Cleanliness
  • 547 reviews 8.3/10 Food
  • 512 reviews 6/10 Amenities
  • 378 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.