ibis budget Brussels Airport 1 star

Customer review rating (ALL Rating) 3.9/5 1,698 reviews

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Bessenveldstraat 17C, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 187 guest rooms

  • Free WIFI throughout the hotel

  • Enjoy dinner at the ibis Kitchen restaurant & Lounge

  • Outdoor and indoor parking facilities

  • All-you-can-eat breakfast buffet for a very sharp price

Our accommodation(s)

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Hotel location

ibis budget Brussels Airport

Bessenveldstraat 17C
1831 DIEGEM
Belgium

GPS:50.882787, 4.437716

Telephone
Fax +32 2 709 55 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

IBIS RESTAURANT

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ibis restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,698 reviews

TripAdvisor Rating  3.0/5  1,478 reviews

Hotel was very typical IBIS, as I expected; practical, efficient and no any surprise as well!

Customer review rating 4.5/5

M.b. Families - Confirmed reviews ALL

I stayed with my small family in one room, perfectly designed for a short stay (one night). What could be better: more description for the public transport to city center or airport especially for the first-time visitors in Brussels. But the taxi availability and organization were perfect.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you appreciated the practicality and efficiency that ibis Budget Brussels Airport strives to offer. It is our aim to provide a comfortable and convenient experience for all our guests. However, we regret to hear that you found our hotel description and the information regarding public transport to be less than satisfactory. We will certainly look into improving our communication to ensure our guests have all the necessary details for easy navigation around the city. Regarding the bedding for the top bunk, we apologize for any discomfort experienced. Please rest assured that cleanliness is of utmost importance to us, and we typically ensure all bedding is properly laundered. We will review our procedures to prevent such occurrences in the future. We would also like to extend our gratitude for recognizing the efforts of our team member who managed the front desk admirably during busy periods. Providing excellent customer service is a cornerstone of our hospitality, and we are proud to have team members who uphold these standards. The entire team looks forward to welcoming you back. Kindest regards, Karim Haraké, General Manager

Improvements required

Customer review rating 3.5/5

Parents A. 1. A. A. Families - Confirmed reviews ALL

We stay on a regular basis at ibis budgets in the Netherlands and France, this was the first time in Belgium. They need improvement, towels were not clean smelling of grease, like they've been lying near a kitchen. Bedsheets and covers were the same. A very thin blanket is available for the third person, not even a duvet even though it was only 10 degrees. When we asked for one at the reception, we got a double bed duvet with a lot of stains on it (no sheet provided) Check out was terrible, the guy at the reception was having almost having a heart attack because he had to print a receipt and we were waiting to pay for our breakfast before we could even have one. Breakfast is more than worth the price 10€ pp. Fresh bread, 2 sorts of cheese, ham and salami, some fruit and good coffee and juice machine. They should contact Ibis budget Stein Maastricht and learn from them.

Dear Parents And Almost , Thank you for taking the time to review your stay. We are pleased to hear that you found our All accor app to be excellent, and we are proud to have you as a member of the ALL – Accor Live Limitless loyalty programme. We regret to hear your concerns regarding the cleanliness of the sheets and towels; please rest assured that our team is committed to maintaining high standards of hygiene. We are sorry to learn that you experienced noise in your room; we strive to provide a comfortable environment for all our guests. Regarding payment options at breakfast, we appreciate your suggestion and will consider it for future improvements. We are delighted that the breakfast selection met your expectations and offered good value. It is heartening to know that the young lady at breakfast left a positive impression with her helpfulness and professionalism. We understand the importance of staff training and aim to ensure our team is well-prepared to handle all situations professionally. Thank you for choosing to stay with us, and we do take your comments seriously as part of our commitment to continuous service enhancement. We are looking forward to welcoming you again. All the best! Karim Haraké, General Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

A bit surprised at how basic the room was but in hindsight you get what you pay for. Ideal for a night stay when all you need is a bed and a shower.

Dear Guest, We thank you for taking the time to provide us with your feedback. We are delighted to hear that our hotel's location met your expectations and that you found it well situated for your travel needs. While we understand your room was more basic than expected, ibis Budget is designed to offer essential comfort at a budget-friendly price. We appreciate you recognizing the value we strive to provide. However, we regret to hear about your experience with the lack of USB charging ports. We will certainly consider your suggestion as we aim to improve our guest experience. It is gratifying to know that our hotel served as an ideal choice for your short stay requiring basic necessities such as a bed and a shower. We take pride in catering to our guests' needs the best way we can. We hope to welcome you back in the future. Best regards, Karim Haraké, General Manager

well located

Customer review rating 3.5/5

Vladimir Couples - Confirmed reviews ALL

Ok, as expected for this hotel category.

Dear Vladimir, Thank you for commenting on your stay. We are pleased to know that you found our location to be convenient, and that your overall experience met your expectations for our hotel category. We regret the inconvenience you experienced with the language settings on the page. Please rest assured that we strive to ensure a seamless experience for all our guests, and your comments are important to us in addressing such issues. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Clean rooms, great staff, small rooms

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Was unpleasantly surprised by the room size - definitely looked bigger in the pictures. However, the staff was great, the room was clean. Breakfast definitely worth it. Somewhat remote from the center of Brussels, however, definitely a good value for the money.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that our staff provided you with excellent service and that you found our rooms to be clean. It is also gratifying to know that you enjoyed the breakfast and felt that it offered good value. We understand that you found the room size smaller than expected and apologize for any inconvenience this may have caused. We aim to provide accurate representations of our accommodations and regret any discrepancy between the photos and the actual room size. Rest assured, all our rooms conform to ibis Budget brand standards, offering a compact and efficient space for rest and relaxation. While our hotel is not located in the city center, many guests appreciate the proximity to the airport and our competitive pricing, which we believe provides good value for the services and amenities we offer. We do hope to welcome you back in the future. Best wishes, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 1,260 reviews 7/10 Location
  • 1,659 reviews 5.4/10 Room
  • 1,108 reviews 7.4/10 Service
  • 33 reviews 7.6/10 WiFi
  • 1,003 reviews 3.4/10 Comfort
  • 712 reviews 6.7/10 Cleanliness
  • 711 reviews 5/10 Value
  • 496 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.