Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,675 reviews

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Novotel Hong Kong Century - Image 1
Novotel Hong Kong Century - Image 2
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,675 reviews

TripAdvisor Rating  4.0/5  4,060 reviews

Certificate of excellence 2024

Old but quiet hotel located in Wan Chai HK

Customer review rating 4.0/5

Henry K. Families - Confirmed reviews ALL

Overall, the hotel facilities are old but well maintained.

Dear Henry, Thank you for taking the time to review your stay. We are pleased to hear that you found our hotel facilities to be well maintained, reflecting our commitment to providing a comfortable stay for our guests. We regret to hear that the absence of noodle soup did not meet your culinary expectations. Your suggestion is valued, and we will certainly consider it as part of our continuous efforts to enhance our dining experience. Furthermore, it is disappointing to learn that certain aspects of our loyalty programme did not live up to your expectations, including the welcome drink, amenity, and room upgrade. Please be assured that recognition of our valued members is a priority, and we will review our procedures to ensure our guests feel appreciated. We also extend our apologies for any oversight with the late check-out and early check-in benefit. On a positive note, we are delighted that our Premier Lounge staff made a memorable impact during your visit, and we are proud of the high cleanliness standards maintained throughout our property. Additionally, we are thrilled to receive your commendation on our sustainable development initiatives, which are an integral part of our commitment to environmental stewardship. At Novotel Century Hong Kong, we are dedicated to creating memorable experiences, and it is feedback like yours that helps us continue to improve. We hope to have the pleasure of welcoming you back to our hotel, where we will strive to provide you with the exceptional service and hospitality that Novotel is known for. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Good Stay, Nice Location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Service was great.

Dear Guest, Thank you for reviewing your recent experience. We are heartened to learn of your appreciation for our location and the service you experienced during your stay. The team at Novotel Century Hong Kong strives to provide a convenient and comfortable environment for all our guests, and we are glad you enjoyed these aspects of our hotel. We note your comments regarding the variety of our breakfast buffet. While we endeavor to cater to diverse tastes and preferences, we are always seeking ways to enhance our offerings. The feedback we receive is a valuable part of this process, and rest assured, we are taking your suggestion into consideration for future improvements. Furthermore, we are delighted to hear that a member of our cleaning staff made a positive impact on your stay. Our dedicated team members are the cornerstone of our service, ensuring that our guests' experiences are memorable and pleasant. Your commendation has been shared with the team and serves as a wonderful encouragement to us all. It is also pleasing to see that you rate the cleanliness of our hotel highly, as we pride ourselves on maintaining high standards. We are committed to providing a clean and safe environment for all our guests. We appreciate your loyalty as a Silver member of the ALL - Accor Live Limitless programme, and we are grateful for your recommendation of the programme to others. Your support is invaluable to us, and we hope to continue exceeding your expectations in your future visits. We hope to welcome you back. All the best. Ohad Tiktinsky, General Manager

good location, clean and modern rooms

Customer review rating 4.5/5

Tl Friends - Confirmed reviews ALL

from the moment of check in to check out the whole hotel experience was wonderfull. The staff is execelent and very helpful. The room was well equipped, spacious and clean. Definitelly would stay here and would recommend this hotel to a family and friends.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is heartening to learn of your satisfaction with our central location, allowing convenient access to Hong Kong's vibrant attractions and transport links. We are equally delighted that the modernity and cleanliness of our rooms contributed positively to your experience. Our staff will be thrilled to hear that their efforts to provide excellent service did not go unnoticed. At Novotel Century Hong Kong, we strive to create memorable experiences for our guests, and your kind words serve as a wonderful acknowledgment of our team's dedication. The endorsement of Novotel Century Hong Kong to your close ones is the highest compliment we could receive. Thank you for your trust in our hospitality, and it would be our pleasure to host you, your family, and friends in the future. The entire team looks forward to welcoming you back. Kindest regards, Ohad Tiktinsky, General Manager

Disinterested staff

TripAdvisor rating 2.0/5

davidjperth2024 Business - TripAdvisor review

Staff appeared to do the absolute minimum, were disinterested and came across and rude and abrupt. Rooms was old and dated, with bathroom being not up to modern standards

very good location and helpful staff.

Customer review rating 4.5/5

Jieshi Business - Confirmed reviews ALL

Great for business stay, has everything I needed. Very good location, close to MTR, walking distance to some big shopping malls.

Dear Guest, Thank you for this great review. It is delightful to hear that our strategic location in the pulsating heart of Wan Chai, with its convenient access to the MTR and nearby shopping delights, has been beneficial to your stay. Our team is elated to receive your commendation for their helpfulness, as we strive to provide a seamless and accommodating experience for all our esteemed guests, especially those visiting for business purposes. Should your travels bring you back to the city, Novotel Century Hong Kong looks forward to the pleasure of welcoming you once more. We look forward to welcoming you back soon. Kind regards, Ohad Tiktinsky, General Manager

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Other web-users rate our hotel

  • 2,248 reviews 9.6/10 Location
  • 2,098 reviews 6.5/10 Room
  • 2,148 reviews 8.6/10 Service
  • 34 reviews 8.9/10 WiFi
  • 907 reviews 4.2/10 Comfort
  • 862 reviews 8.1/10 Cleanliness
  • 689 reviews 8.1/10 Breakfast
  • 619 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.