Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,698 reviews

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Novotel Hong Kong Century - Image 1
Novotel Hong Kong Century - Image 2
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Novotel Hong Kong Century - Image 4
238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,698 reviews

TripAdvisor Rating  4.0/5  4,060 reviews

Certificate of excellence 2024

Ideal Location

Customer review rating 4.0/5

John V. Business - Confirmed reviews ALL

For attendees at HK Convention, this is an ideal location a few minutes walk to the convention center and also a few minutes walk if you decide to take a tram or MTR

Dear John, Thank you for taking the time to review your stay. We are delighted to hear that our strategic location, just minutes away from the HK Convention and nearby transport options, significantly enhanced your stay with us. We regret to hear about your experience of being placed on a smoking floor. While the smoke was confined to the common areas, we understand this was not your preference, and we will strive to ensure more accurate room allocations in the future. Furthermore, we appreciate your comments regarding the variety of our food offerings. We are continually working on enhancing our menu to keep delighting our guests with new and varied options. It is heartening to learn that Paul made such a positive impact during your stay. Our staff members, including Paul, are dedicated to providing exceptional service and making all our guests feel welcome. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Good stay overall.

Customer review rating 4.0/5

Maxim O. Business - Confirmed reviews ALL

Staff were generally friendly and useful. I was particularly impressed with Paul Chang. Courteous, knowledgable, respectful and always ready to go the extra mile to help, be it a taxi booking or a room reservation. Really well done, Paul!

Dear Maxim, Thank you for such a great review. We are delighted to hear that you had a good overall stay at Novotel Century Hong Kong and that our staff, particularly Paul Chang, made a positive impression with his courteous and knowledgeable service. While we note your ratings on cleanliness and our sustainability initiatives, we continually strive for excellence in all areas of our service and amenities. Our dedication to sustainability is demonstrated through our ongoing efforts to improve environmental practices, including the elimination of single-use plastics and the implementation of energy-efficient solutions. We are committed to ensuring that every guest experience reflects the high standards we aim to uphold, and your feedback is integral in helping us maintain and improve our service quality. We look forward to a return visit from you in the future. Best wishes, Ohad Tiktinsky, General Manager

Overall good experience, but some improvements needed

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was pleasant mostly, only have one feedback, the shower curtain on Room 1725 has this foul smell, causing the toilet to have a distinct smell of wet clothes not being dried properly. Hope you can look into this.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that your experience with us was largely pleasant, and we are truly grateful for the high recommendation score you've given us. However, we regret to hear about the inconvenience caused by the odor from the shower curtain in your room. Please rest assured that we maintain high standards of cleanliness and hygiene; nevertheless, we have taken note of your feedback and will conduct a thorough inspection to prevent such issues from occurring in the future. We are proud of our hotel's recent refurbishments and the continuous efforts to enhance guest experiences. It is heartening to know that our convenient location and the range of amenities offered were to your satisfaction. Your enjoyment and comfort are our top priorities, and we're glad that these aspects contributed positively to your stay. We hope to welcome you back. All the best. Ohad Tiktinsky, General Manager

THE BEST HOTEL EVER!!!!!

Customer review rating 5.0/5

Gabriel A. D. L. T. Solo - Confirmed reviews ALL

THE BEST HOTEL EVER!!!!!

Dear Gabriel, Thank you for such a great review. It's heartening to hear that our initiatives in sustainable development have earned your appreciation; it is a testament to our commitment to preserving the environment while delivering exceptional service. Your commendations on the cleanliness of our establishment and the services provided by our Executive Lounge, Concierge, and Fitness Centre are greatly valued, and we will continue to uphold these standards to ensure a pleasurable stay for all our guests. While we note that you are not a member of the ALL – Accor Live Limitless loyalty programme, we hope that your recent experience with us might inspire you to consider joining, as we would love the opportunity to make your future stays even more rewarding. Thank you for choosing Novotel Century Hong Kong and for your enthusiastic endorsement. We are immensely proud to be referred to as 'THE BEST HOTEL EVER!!!' by a valued guest like yourself. We look forward to a return visit from you in the future. Best wishes, Ohad Tiktinsky, General Manager

Good location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Clean

Dear Guest, Thank you for this great review. It's heartening to learn that as a valued Gold member of ALL – Accor Live Limitless loyalty programme, you hold us in such high regard. Your strong recommendation to others is the best compliment we could hope for. Our team takes immense pride in our clean facilities, and your perfect score on cleanliness is a testament to their diligent efforts. Moreover, we are thrilled that our sustainable development initiatives resonated so well with you. Environmental stewardship is a cornerstone of our ethos at Novotel Century Hong Kong. The hotel's prime location in Wan Chai, close to various amenities and transport links, is one of our most celebrated features. We are pleased it contributed positively to your stay, allowing convenient exploration of the city's vibrant atmosphere. We look forward to welcoming you back soon. Kind regards, Ohad Tiktinsky, General Manager

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Other web-users rate our hotel

  • 2,282 reviews 9.6/10 Location
  • 2,119 reviews 6.5/10 Room
  • 2,178 reviews 8.7/10 Service
  • 34 reviews 8.7/10 WiFi
  • 917 reviews 4.2/10 Comfort
  • 874 reviews 8.2/10 Cleanliness
  • 697 reviews 8.1/10 Breakfast
  • 625 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.