雅高集团旗下的富国岛翡翠湾高级公寓酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,010 评论

雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 1
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 2
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 3
雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 4

描述

酒店其他优惠

  • 度假村全新开业

  • 745 间不同类型的客房和套房,可满足各种需要

  • 距离香岛缆车 10 分钟路程

  • “距离富国岛机场 25 分钟路程”

  • “色彩缤纷、风格现代的国际度假村设计”

我们的客房

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酒店位置

雅高集团旗下的富国岛翡翠湾高级公寓酒店

Khem Beach, An Thoi Town, Phu Quoc
920000 富国岛
越南

GPS:10.035024, 104.027621

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,010 评论

TripAdvisor 评级  4.5/5  860 评论

卓越奖 2024

住宿品質尚待提升

客户意见评级 3.5/5

匿名 家庭住宿 - 所有已确认评论

住宿第一天警報聲莫名大響,另外對外落地窗故障不能上鎖,吹風機無法使用,這些都表示在客戶退房之後都沒有做檢整是否房間有什麼問題。再再都顯示貴飯店的住宿品質有待加強。

住宿愉快

客户意见评级 5.0/5

Ting-ying T. 家庭住宿 - 所有已确认评论

有接駁車很方便、飯店內望出去景觀很好、泳池很大很漂亮,可惜滑水道只開一個、房間很大陽台有曬衣架曬衣服很方便、嬰兒床我寫信諮詢時飯店人員回信報給我的長度比實際看到的小,小孩根本睡不了,擺了佔空間,最後只好一起擠一張大床,有點可惜

尊敬的 Ting-Ying T.: 感谢惠赐有关下榻 Premier Residences Phu Quoc Emerald Bay Managed by Accor 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

位置不好,地图定位错的,不是很好找。前台服务不佳。

客户意见评级 1.5/5

匿名 朋友住宿 - 所有已确认评论

如题目。

Dear Wang J., Thank you for taking the time to tell us about your experience at the Premier Residences Phu Quoc Emerald Bay Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful Swimming pool, kind staffs

Tripadvisor 评级 5.0/5

_L1396MI Couples - 经 TripAdvisor 认证的评论

Kind and nice staffs they support so many things for us. Good facilities especially wonderful swimming pool. Me and partner have great memories during my holiday. I really love to stay this resort. Strongly recommend to choose here. I'll revist here with my family next time. 다음에 또 머물고 싶을 만큼 아름다운 숙소였어요 직원들이 친절하고, 푸꾸옥에서 공용 수영장 제일 예쁜곳! 강추드립니당. 가족단위가 특히 좋을거같아요

Xin Chào 희 희, Thank you for your lovely review of our resort! We're delighted to hear that you and your partner had a fantastic holiday with us and that our beautiful swimming pool and kind staff contributed to your memorable experience. It's wonderful to know that our team went above and beyond to support you during your stay. Providing excellent service and creating great memories for our guests are always our top priorities. We appreciate your recommendation and are thrilled to hear that you plan to revisit with your family next time. We can't wait to welcome you all back and create even more unforgettable moments together! Warm regards

客户意见评级 3.0/5

Wensan L. 朋友住宿 - 所有已确认评论

入住第一天就發現陽台的冷氣壓縮機轟隆巨響,雖然有氣密窗但到了晚上那冷氣壓縮機運轉依舊影響到睡眠品質,已有反應但未處理,心想就住兩晚忍耐一下就過去了,再來外出遊玩回來酒店時衛生打掃不夠落實,已使用過杯具、桌面上水漬、污垢未清洗或更換,仔細看才發現 這是4星級酒店的嚴重問題

Dear Wen San L., Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. We regret that the noise from the air-conditioning compressor affected your quality of sleep. Your comfort is our priority, and we apologize that this issue was not resolved promptly. We will address this matter with our maintenance team to ensure it is rectified for future guests. Additionally, we are sorry to hear about the oversight in our housekeeping services. Cleanliness is of utmost importance to us, and we apologize for not meeting the high standards we strive for. We will review this with our housekeeping team to ensure such issues do not recur. We appreciate your patience and understanding, and we value your feedback as it helps us improve. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more enjoyable experience. Sincerely, The Premier Residences Team

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其他网络用户评价我们的酒店

  • 405 评论 8.2/10 位置
  • 832 评论 8.1/10 房间
  • 959 评论 8.5/10 服务
  • 8 评论 9.5/10 上网
  • 697 评论 9.4/10 沙滩
  • 574 评论 9.4/10 游泳池
  • 570 评论 9.2/10 早餐
  • 359 评论 7.2/10 舒适度

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