Dear Ling J., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Liu Y., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this lovely review! We're really happy to hear our front desk team made you feel at home, especially with a Chinese-speaking colleague there to help make communication easy and comfortable throughout your stay. It genuinely means a lot to us when guests feel well taken care of, so thank you for sharing this with us. We'd love to welcome you back to La Veranda again soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Dear Liu Z., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for taking the time to share your feedback with us. We're delighted to hear you had a good service experience during your stay, our team works hard to make every guest feel well taken care of, and it's wonderful to know this came through for you. We hope to have the pleasure of welcoming you back to La Veranda Resort Phu Quoc soon! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Dear Tan L., Warm greetings from La Veranda Resort Phu Quoc - MGallery! Thank you so much for this wonderful review! We're delighted that our beachfront location and peaceful setting added so much to your stay, and it's lovely to hear that our decor and design left such a great impression on you. We're equally happy that our team's attentive, warm service made you feel well taken care of throughout your visit. We were also touched to hear about the patience and care shown by our colleague during your check-in, as well as the smooth, friendly communication our Chinese-speaking team member provided at check-out. We'll be sure to share your kind words with our Front Office team. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Knowing that you're already planning to stay with us again means the world to us, we truly can't wait to welcome you back to La Veranda! Warm regards, Shamir Gubot Espera Director of Guest Relations La Veranda Team

Dear Li B., Warm Greetings from La Veranda Resort Phu Quoc – MGallery! Thank you for taking the time to share this with us. We're sorry the noise from your neighbor upstairs disturbed your sleep, both when you arrived and again the next morning. This isn't something we can control directly, but it's exactly the kind of thing we can step in on if we know it's happening, please do flag it to our team in the moment next time, even at night, and someone will go speak with the room above right away. We're also sorry the breakfast area felt warm. Because we're right on the beach, our sea view tables can get a bit hot in the tropical sun — if that happens, just ask our team for a standing fan, or we can seat you at one of our garden view tables instead, which tend to be cooler and more shaded. On the afternoon tea — this is complimentary on Wednesdays and Sundays only, and isn't linked to check-in time or date. We'd genuinely like to know where you got the impression it would be given the next day, so we can clear up that message and make sure future guests aren't left disappointed the same way. We hope you'll give us another chance to show you the stay we know we're capable of. Warmest regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Guo J., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Sun Y., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Wang Z., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied with the breakfast and arrival- check in . If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Thank you again for taking the time to share your experience, and we are looking forward to welcome you again. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Ms. Chen L., Xin chao, and thank you for choosing La Veranda Resort Phu Quoc – MGallery Collection, and for taking the time to share such detailed feedback about your stay with your mother. We read every word carefully and would like to address each point you raised. On the bath amenities: our toiletries are provided in smaller bottles as part of the resort's sustainability commitment, helping us reduce unnecessary plastic and product waste. Additional amenities are always available at any time during your stay, simply by letting our housekeeping team or reception know. We're sorry this wasn't made clear to you, and we will reinforce it with our team, so every guest is aware of the check-in onward. On finding your way around: La Veranda is designed in the spirit of a 1920s French colonial estate, with garden pathways winding between villas rather than a single straight corridor. We provide a property map at check-in for this reason and are always happy to arrange for a team member to personally guide you to any destination during your stay. On breakfast hours: service runs from 6:30 AM to 10:30 AM on weekdays, and until 11:00 AM on weekends, which we consider ample time to enjoy breakfast at a relaxed pace. If you know in advance that a later seating would suit you better, please let our team know we're glad to accommodate such requests wherever possible. On your departure: an airport transfer was arranged for you the day before, timed to give a comfortable buffer ahead of your international flight. We fully respected your decision to arrange your own transportation instead. As you arrived at the lobby later that morning, this left a narrower window before your flight. Our front desk team explained that a brief room inspection required for every departing guest, to confirm that no personal belongings are left behind would take about five minutes, and kindly asked if you could wait. We understand this added to the stress of an already tight morning, and we're sorry for that. At the same time, this inspection is a standard part of our check-out procedure for all guests without exception, and it is not something we are able to waive, as it protects both our guests and our property. On the bedding: our bed height reflects the resort's colonial-style furniture design, and we're sorry this made getting in and out of bed difficult for you. Regarding the concern about mites, we would like to assure you that our housekeeping team follows a strict inspection and laundering protocol for every departing room, and we did not receive any similar reports from other guests in the same room, or elsewhere on the property, during this period. We take hygiene very seriously, and should this concern arise again on a future stay, we would welcome the opportunity to have our housekeeping team investigate further. On the soap: hand soap is stationed at the basin in every bathroom for guest use, and we're sorry this may not have been noticed during your stay. Separately, the soft, slippery texture of the liquid soap on contact with water is simply a characteristic of the product itself, rather than a fault with the dispenser. We recognize that every guest arrives with their own expectations shaped by past experiences, and we respect that La Veranda may not have matched all of yours on this occasion. We are nonetheless grateful for your candor, Ms. Chen feedback like yours helps us continue refining the experience we offer, and we have shared your comments with the relevant departments for review. Thank you again for staying with us, and we wish you and your mother all the best on your future travels. Best regards, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Lu Y., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Jiani Y., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Ye X., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team

Dear Sijia J., We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamir Gubot Espera Director Of Guest Relations La Veranda Team