富国瑞享别墅和公寓酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,382 评论

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富国瑞享别墅和公寓酒店 - Image 1
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Ong Lang Beach, Cua Duong Village, 富国岛区, 92000 坚江省, 越南

描述

酒店其他优惠

  • 79 栋别墅配备私人泳池、可俯瞰海洋或泻湖的小屋。

  • 329 间设施齐全的单间公寓，每个房间均配备私人阳台、小厨房和冰箱。

  • 13 间单间公寓直通泳池和迷你花园。

  • 每天下午 3 点提供免费的巧克力时光活动

  • 全家可享的养生和休闲活动（日落足部按摩、别墅水疗）

我们的客房

预订此酒店
客房 1

酒店位置

富国瑞享别墅和公寓酒店

Ong Lang Beach, Cua Duong Village, 富国岛区
92000 坚江省
越南

GPS:10.283008, 103.924173

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,382 评论

客户意见评级 4.5/5

Zhengwen W. 家庭住宿 - 所有已确认评论

客户意见评级 3.0/5

Siyuan H. 单人住宿 - 所有已确认评论

Dear Mr. H., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. While we strive to maintain the highest guest satisfaction standards, monitoring our effectiveness can be a challenge at times, particularly when influenced by external outdoor factors. We apologize for the inconvenience you experienced and thank you for your patience in these matters. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

客户意见评级 2.0/5

Fei F. 家庭住宿 - 所有已确认评论

客户意见评级 5.0/5

Lijia H. 家庭住宿 - 所有已确认评论

Dear Lijia H., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

客户意见评级 0.5/5

Xu Y. 情侣住宿 - 所有已确认评论

Dear Xu Y., Thank Y. for taking the time to share your detailed feedback with us. We truly appreciate hearing about your experience, as it helps us understand how we can improve. Following our internal review, we confirmed that upon your arrival, our team was completing ongoing check-outs. As this is a necessary step before we can proceed with new arrivals, we appreciated your patience during this process. Once the counter became available, our team proceeded with your check-in. Throughout this time, all three counters were staffed, with some team members focused on finalizing check-out procedures in the system to ensure accuracy in billing and records. However, we completely understand why Y. felt frustrated. While our team was interacting normally with one another, they were not sufficiently proactive in acknowledging your presence when Y. approached the desk the second time. This lack of timely greeting and attentiveness may have made Y. feel overlooked, and for that, we sincerely apologize. Please rest assured that we have reminded the team about the importance of maintaining full professionalism—especially during busy periods—to ensure every guest feels welcomed, valued, and attended to without delay. We also regret that your later experience at 14:56 did not feel smooth or courteous. We are reinforcing with our front office team the need to communicate clearly, maintain a polite tone, and manage guest expectations respectfully at all times. Your feedback is extremely important to us, and we will continue working to improve our service quality. We hope Y. might consider giving us another opportunity in the future to demonstrate a much more seamless and pleasant experience. Warm regards, Michelle Vu Guest Experience Manager

其他网络用户评价我们的酒店

  • 634 评论 6.9/10 位置
  • 1,286 评论 7.7/10 房间
  • 1,942 评论 7.8/10 服务
  • 5 评论 6.2/10 上网
  • 756 评论 8.5/10 早餐
  • 627 评论 8/10 设施
  • 570 评论 6.5/10 清洁度
  • 485 评论 9.1/10 氛围

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