富国瑞享别墅和公寓酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,247 评论

保证最优惠房价
富国瑞享别墅和公寓酒店 - Image 1
富国瑞享别墅和公寓酒店 - Image 2
富国瑞享别墅和公寓酒店 - Image 3
富国瑞享别墅和公寓酒店 - Image 4
Ong Lang Beach, Cua Duong Village, 富国岛区, 92000 坚江省, 越南

描述

酒店其他优惠

  • 79 栋别墅配备私人泳池、可俯瞰海洋或泻湖的小屋。

  • 329 间设施齐全的单间公寓，每个房间均配备私人阳台、小厨房和冰箱。

  • 13 间单间公寓直通泳池和迷你花园。

  • 每日下午 4 点是免费巧克力时光。

  • 全家可享的养生和休闲活动（日落足部按摩、别墅水疗）

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

富国瑞享别墅和公寓酒店

Ong Lang Beach, Cua Duong Village, 富国岛区
92000 坚江省
越南

GPS:10.283008, 103.924173

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,247 评论

客户意见评级 5.0/5

Lijia H. 家庭住宿 - 所有已确认评论

非常好的度假体验，美景美食及员工的优秀服务

Dear Lijia H., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

客户意见评级 0.5/5

Xu Y. 情侣住宿 - 所有已确认评论

ok 评价一下这个酒店，我们住的海景房，4天3晚，我们12:26到的酒店，跟前台说办理入住，他说ok 让我们坐着稍等10分钟，看了大厅都是人我们理解大概等了15分钟，结果【前台在嘻嘻哈哈打闹】 我就去问，我们办理的入住呢？ 结果没有人给我们办理入住，旁边的前台看到后给我们办理的入住，【我想说的是 ：忙不过来你就多找招点前台，一大厅都是人连坐的地方都没有，结果前台就只有两个人，前台说办理入住结果在打闹不处理，我们花钱来找气受吗？】 ok 收到邮件14:37收到邮件，我们14:56到达酒店，再次去办理入住，前台说 又要我们等？ 我当时就生气了 我质问到底需要等多久才能入住这个5星级酒店呢？ 前台的态度也很不好一直大声跟我说话，【再次强调我不是花钱来受罪的，】这是一个非常糟糕的体验，想要入住的朋友希望大家能承受前台的恶言恶语以及玩世不恭的态度 OK. Let me give Y. my feedback on this hotel. We stayed in a sea-view room for 4 days and 3 nights. We arrived at the hotel at 12:26 and told the front desk we wanted to check in. They said "OK" and asked us to wait for 10 minutes. Seeing that the lobby was crowded, we understood and waited for about 15 minutes. However, the front desk staff were laughing and playing around instead of handling our check-in. I went to ask about our check-in and found out that no one had processed it. A staff member at the adjacent counter then handled it for us. What I want to say is: If Y. can't handle it, just hire more staff. The lobby was full of people and there was no place to sit, but there were only two people at the front desk. They said they would handle our check-in but were playing around instead. Did we come here to suffer? OK. We received an email at 14:37 and arrived at the hotel at 14:56. We went to check in again and the front desk told us to wait again. I was very angry at that moment and asked how long we had to wait to check into this 5-star hotel. The front desk staff's attitude was also very bad and they kept speaking to me loudly. I want to emphasize again that I didn't come here to suffer. This was a very bad experience. I hope anyone who wants to stay here can bear the front desk staff's harsh words and indifferent attitude.

Dear Xu Y., Thank Y. for taking the time to share your detailed feedback with us. We truly appreciate hearing about your experience, as it helps us understand how we can improve. Following our internal review, we confirmed that upon your arrival, our team was completing ongoing check-outs. As this is a necessary step before we can proceed with new arrivals, we appreciated your patience during this process. Once the counter became available, our team proceeded with your check-in. Throughout this time, all three counters were staffed, with some team members focused on finalizing check-out procedures in the system to ensure accuracy in billing and records. However, we completely understand why Y. felt frustrated. While our team was interacting normally with one another, they were not sufficiently proactive in acknowledging your presence when Y. approached the desk the second time. This lack of timely greeting and attentiveness may have made Y. feel overlooked, and for that, we sincerely apologize. Please rest assured that we have reminded the team about the importance of maintaining full professionalism—especially during busy periods—to ensure every guest feels welcomed, valued, and attended to without delay. We also regret that your later experience at 14:56 did not feel smooth or courteous. We are reinforcing with our front office team the need to communicate clearly, maintain a polite tone, and manage guest expectations respectfully at all times. Your feedback is extremely important to us, and we will continue working to improve our service quality. We hope Y. might consider giving us another opportunity in the future to demonstrate a much more seamless and pleasant experience. Warm regards, Michelle Vu Guest Experience Manager

客户意见评级 4.5/5

Jin L. 朋友住宿 - 所有已确认评论

就是早餐太差，其他挺好

Dear Jin L., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback regarding the breakfast spread and will incorporate it into our action plan as we continue to improve the guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

住得不錯

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

如果房內有適合兒童設備, 如：兒童拖鞋、浴袍、牙擦用具及小櫈, 會可以更體貼帶小朋友的家庭客

環境舒服，但整潔及服務待加強

客户意见评级 2.5/5

P. 家庭住宿 - 所有已确认评论

因為人數的關係選擇了單價較高的villa房型，但入住第一天就有冰箱還遺留前房客開過的食物，以及廁所還有尿漬的問題，此後還有忘記補充迷你吧與電燈壞掉的問題，請提高整體衛生清潔品質，與設備需要定期維護等問題。 整體環境算舒服，但在同樣略高的單價卻遇到上述問題，實在是讓人難以放鬆。

其他网络用户评价我们的酒店

  • 552 评论 6.9/10 位置
  • 1,139 评论 7.8/10 房间
  • 1,707 评论 8/10 服务
  • 6 评论 5.9/10 上网
  • 684 评论 8.5/10 早餐
  • 502 评论 6.9/10 清洁度
  • 426 评论 9.1/10 氛围
  • 280 评论 7.2/10 性价比

支持方 Trustyou

我们在附近的其他酒店

我们位于 富国岛 的所有酒店