铂尔曼富国岛海滩度假村 5 星

Dear Xuekai F., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our overall environment, facilities, service, and the variety offered at breakfast. At the same time, we sincerely regret that the check-in process and our transportation schedule did not fully meet your expectations. We understand how disappointing it must have been for the delayed check-in to affect your travel plans, and we apologize for the inconvenience this caused. We also appreciate your comments regarding our shuttle service. Our current schedule is designed to provide guests with convenient access to key attractions around the island while balancing operational capacity and demand. Nevertheless, your suggestion for more frequent departures and greater flexibility has been noted and will certainly be taken into consideration as we continue to review and enhance our transportation offerings. Thank you once again for your valuable feedback. It helps us identify opportunities to improve, and we hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future at Pullman Phu Quoc Beach Resort. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Shisi Z., Thank you for staying with us and sharing your feedback. We’re delighted to know you had a good stay and that everything met your expectations. We look forward to welcoming you back again soon. Best regards, Nhi Le Guest Experience Officer

Dear zhenzhen. h., Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your stay and are pleased to know that you enjoyed the smart toilet feature in your room. Regarding room rates, please kindly note that our pricing is dynamic and may vary depending on seasonal demand and overall occupancy levels. We also appreciate your comments regarding the room layout. Our design concept is intended to create a sense of space and a relaxed, contemporary atmosphere for our guests. That said, we understand that individual preferences may differ, and we regret that the overall room setup did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Tsz C. N., Thank you for sharing your experience. We are delighted that our team’s friendliness and attentiveness made your stay memorable. Your feedback is greatly appreciated and inspires us to maintain the highest standards. We look forward to welcoming you back soon. Kind regards, Nhi Le Guest Experience Officer

Dear Junmei Z., Thank you for taking the time to share your feedback. We are truly sorry to learn that your room condition did not meet expectations and that it caused you significant discomfort during your stay. Please accept our sincere apologies for the issues you encountered with room cleanliness and maintenance. This is not reflective of the standards we strive to uphold, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Regarding the damp smell in the room, as Phu Quoc is a tropical island, humidity levels can occasionally be experienced, particularly during certain weather conditions. That said, we fully understand how this can impact comfort, especially for guests with sensitivities. We always encourage guests to contact our team during their stay so we can promptly assist with any concerns and enhance comfort wherever possible. Please note that dehumidifiers are available upon request, and our team would have been more than happy to arrange one for you earlier to help improve the room environment. We are sorry that this was not effectively communicated or provided at the right time during your stay. We truly appreciate your feedback, as it helps us identify areas where we can improve both our facilities and service responsiveness. We sincerely regret that your experience was affected and hope we may have the opportunity to welcome you back for a much more comfortable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor