铂尔曼富国岛海滩度假村

客户意见评级 (ALL 评级) 4.7/5 2,122 评论

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铂尔曼富国岛海滩度假村 - Image 1
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铂尔曼富国岛海滩度假村 - Image 4
Group 6 Ban Quy Hamlet, Duong To Commune, 0 富国岛, 越南

描述

酒店其他优惠

  • 331 间宽敞高档客房和套房，带私人阳台或花园露台。

  • 配备铂尔曼大尺寸高档床上用品。

  • 位于白特朗，拥有 170 米私人白沙滩。

  • 55 至 65 英寸 LED IPTV 电视（可收看国际频道）、迷你酒吧、保险箱。

  • 提供机场穿梭巴士免费接送服务

我们的客房

酒店位置

铂尔曼富国岛海滩度假村

Group 6 Ban Quy Hamlet, Duong To Commune
0 富国岛
越南

GPS:10.120242, 103.983464

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,122 评论

TripAdvisor 评级  5.0/5  605 评论

卓越奖 2024

Inconsistencies. Nice hotel.

Tripadvisor 评级 3.0/5

alyssam8 家庭住宿 - 经 TripAdvisor 认证的评论

Not great: Beds are uncomfortable. If you have 2 Accor plus cards you need to let the restaurant know before you order, so they can separate your table otherwise you can’t use them both. Pool is cold. Restaurant is ok, but you get bored after a few days of it. Staff tell you that the last order for the restaurant is at 10pm. Check in went from 9pm - 9:40pm so when we got to the restaurant we were told it was closed (last orders now being told was 9/9:30) so couldn’t order anything. The room service menu only had about 6 dishes and they were all Vietnamese food that westerners may not want to eat. We went to order a drink from the bar but the lady would not serve us because she said last orders were at 11:30pm. We showed her our phones that said 11:28pm. Staff don’t seem to take accountability or help you when they give you the wrong information. No overview of resort facilities. Great: Sun loungers Beach bar Pool service Food is cheap if you have Accor plus membership (50% off) Things to know: There are other hotels just a short walk along the beach that have restaurants with more atmosphere at night. The intercontinental lets you join IHG and you get 20% off food and beverage bills. The night markets down the road are clean but nothing really there. Staff warm to you after you have been there a few days. The first day it’s a constant battle.

Dear Our Valued Guest, Thank you for sharing your detailed feedback regarding your stay at Pullman Phu Quoc. We truly appreciate both your positive comments and your constructive suggestions, as they help us continuously improve our guest experience. We’re sorry to hear that the comfort of the beds did not meet your expectations, and we apologize for the confusion regarding the Accor Plus cards and restaurant orders. We understand how frustrating it must have been when the timing didn’t align, and we’ll work with our team to ensure clearer communication moving forward. Regarding the pool temperature, we will look into this to ensure that it remains comfortable for all guests. We also take note of your comments on the room service menu, as we want to provide a variety of options to cater to all tastes. We appreciate your feedback about the restaurant hours and bar service, and we will review our policies to avoid any future miscommunication with our guests. On a positive note, we’re glad you enjoyed our sun loungers, beach bar, pool service, and food offerings, especially with the Accor Plus membership discount. It’s also great to hear that our staff’s warmth and hospitality were felt after the initial days, and we’re pleased that the overall ambiance was to your liking. Thank you once again for your valuable insights, and we hope to welcome you back in the future for a more seamless and enjoyable experience. Warm regards, Xuan Nguyen Guest Experience Manager

Beautiful stay and lovely staff

Tripadvisor 评级 5.0/5

cchchoi1986 家庭住宿 - 经 TripAdvisor 认证的评论

My family had a great stay at Pullman Phu Quoc, when we finally checked in - we were helped to our room by attendant Lac who was very friendly and helpful during our stay. Our first two rooms were quite humid and smelt of mildew, finally manager Duong was able to help with the seamless transition of rooms and ended up upgrading us. My parent’s rooms were normal and comfortable. The breakfast is great, especially the daily flavors of juices plus pho and banh mi stations. The hotel pool and other facilities were well maintained and staff very professional. They even helped us book restaurants outside of the hotel as well introduce us to a taxi driver that helped us throughout our trip to take us safely and quickly to many destinations. Would recommend a stay here for future travelers

Dear Mr. Choi, Thank you so much for sharing your detailed and thoughtful feedback! We’re thrilled to hear that your family had a great stay at Pullman Phu Quoc. It’s wonderful to know that Lac’s friendly and helpful service made a positive impact on your experience. We also truly appreciate your understanding regarding the room transition, and we’re pleased that Manager Duong was able to ensure a smooth upgrade and resolution to your concerns. We’re delighted that you enjoyed the breakfast, particularly the daily juice flavors and our pho and banh mi stations. It’s also great to hear that you found our pool and facilities well-maintained and that our staff were professional throughout your stay. We’re glad that we could assist with restaurant bookings and introduce you to a reliable taxi driver, ensuring you had a smooth and enjoyable trip around Phu Quoc. Thank you for your high recommendation, and we hope to welcome you and your family back for another memorable stay in the future! Warm regards, Xuan Nguyen Guest Experience Manager

recommend to stay

Tripadvisor 评级 5.0/5

Chattie C 经 TripAdvisor 认证的评论

All staff provided very good hospitality since I arrived at the airport. Cozy room and Good quality of breakfast in terms of variety and favor. I would like to give a compliment to Binh, he is attentive and considerate, try the best to help me in quick respond, thanks a lot.

Dear Mr. Chattie C, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience from the moment you arrived at the airport. It’s great to know that you enjoyed your cozy room and the variety and quality of our breakfast. We truly appreciate your kind words about Binh. We will be sure to pass along your compliments to him, as he will be thrilled to know his efforts made a difference during your stay. Thank you for recommending us, and we look forward to welcoming you back for another fantastic experience! Warm regards, Xuan Nguyen Guest Experience Manager

One of the best stay we've had

Tripadvisor 评级 5.0/5

Marinel N 经 TripAdvisor 认证的评论

We stayed there for about a week. Customer service was excellent. They provided free airport pickup and drop off service. Front office staff were friendly and courteous. Mr. Vu, GRO was so helpful in all aspects, he pointed us to where the best places are in Phu Quoc, he helped us in communicating with non English speaking staff and concessionaires outside the hotel that's why my daughter and sister were able to enjoy para sailing and jet skiing. If we needed help in anything, Vu was just a phone call away. We ate at Mad Cow, their grilling restaurant, steak was great and staff knows what they're doing and talking about. Breakfast at the Salt 'n Pepper restaurant offers a wide variety of food. We specially love their speciality coffee (coffee and coconut cream). Beach area is private where you can lounge in peace. Overall, we had a very pleasant stay and we will definitely come back.

Dear Ms. Marinel N, Thank you so much for your thoughtful and detailed review! We are absolutely delighted to hear that you had such a wonderful experience during your week-long stay. It’s great to know that our customer service, including the free airport pickup and drop-off service, made your visit more enjoyable. We’re especially pleased that Mr. Vu was able to assist you with recommendations and help facilitate activities for your family, ensuring that you had a memorable time parasailing and jet skiing. We’re also thrilled that you enjoyed dining at Mad Cow, and it’s fantastic to hear that our staff provided expert service. We’re glad you loved the variety of food at Salt 'n Pepper, especially the specialty coffee — it’s a guest favorite! We truly appreciate your kind words about our private beach area and are happy that you had the opportunity to relax in peace. We look forward to welcoming you back for another fantastic stay! Warm regards, Xuan Nguyen Guest Experience Manager

Nice trip in Pullman

Tripadvisor 评级 5.0/5

273kinc 家庭住宿 - 经 TripAdvisor 认证的评论

Huyen is the coach of the meditation, and her service is very good. Meditation outdoor facing blue sky and ocean, feeling breeze and sound of birds and ocean waves is fantastic. It is integration of inner self with the nature. I feel so relaxing during the meditation and it is a good start of the day.

Dear Our Valued Guest, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had such a relaxing and rejuvenating time during the meditation session with Coach Huyen. The combination of the beautiful outdoor setting, the soothing sounds of nature, and Huyen's guidance truly sounds like a perfect start to the day. We're glad that you were able to connect with both your inner self and the surrounding nature. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Huyen. We look forward to welcoming you back for more peaceful moments in the future! Warm regards, Xuan Nguyen Guest Experience Manager

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其他网络用户评价我们的酒店

  • 476 评论 8.3/10 位置
  • 945 评论 8.6/10 房间
  • 1,486 评论 9.1/10 服务
  • 5 评论 8.3/10 上网
  • 582 评论 9.5/10 游泳池
  • 550 评论 9.4/10 早餐
  • 433 评论 8.7/10 清洁度
  • 330 评论 9.2/10 氛围

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