铂尔曼富国岛海滩度假村 5 星

客户意见评级 (ALL 评级) 4.7/5 2,232 评论

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铂尔曼富国岛海滩度假村 - Image 1
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Group 6 Ban Quy Hamlet, Duong To Commune, Phu Quoc Special Zone, 0 富国岛, 越南

描述

酒店其他优惠

  • 331 间宽敞高档客房和套房，带私人阳台或花园露台。

  • 配备铂尔曼大尺寸高档床上用品。

  • 位于白特朗，拥有 170 米私人白沙滩。

  • 55 至 65 英寸 LED IPTV 电视（可收看国际频道）、迷你酒吧、保险箱。

  • 提供机场穿梭巴士免费接送服务

我们的客房

酒店位置

铂尔曼富国岛海滩度假村

Group 6 Ban Quy Hamlet, Duong To Commune, Phu Quoc Special Zone
0 富国岛
越南

GPS:10.120242, 103.983464

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,232 评论

客户意见评级 4.5/5

Shisi Z. 家庭住宿 - 所有已确认评论

一切都比较满意

Dear Shisi Z., Thank you for staying with us and sharing your feedback. We’re delighted to know you had a good stay and that everything met your expectations. We look forward to welcoming you back again soon. Best regards, Nhi Le Guest Experience Officer

客户意见评级 3.0/5

Zhenzhen. H. 朋友住宿 - 所有已确认评论

这么高的房价，房间的面积和设施，格局都不相配，但智能马桶不错。

Dear zhenzhen. h., Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your stay and are pleased to know that you enjoyed the smart toilet feature in your room. Regarding room rates, please kindly note that our pricing is dynamic and may vary depending on seasonal demand and overall occupancy levels. We also appreciate your comments regarding the room layout. Our design concept is intended to create a sense of space and a relaxed, contemporary atmosphere for our guests. That said, we understand that individual preferences may differ, and we regret that the overall room setup did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

客户意见评级 5.0/5

Tsz C. N. 家庭住宿 - 所有已确认评论

員工親切友善的態度，超級好

Dear Tsz C. N., Thank you for sharing your experience. We are delighted that our team’s friendliness and attentiveness made your stay memorable. Your feedback is greatly appreciated and inspires us to maintain the highest standards. We look forward to welcoming you back soon. Kind regards, Nhi Le Guest Experience Officer

客户意见评级 3.0/5

Junmei Z. 朋友住宿 - 所有已确认评论

整个房间的卫生一般，洗手池有黄色污垢，厕所有不明毛发，花洒的固定架已经完全松掉无法固定且花洒底部漏水，体验很差。房间潮湿味很重，放了除湿机可以改善，那就应该在入住前就使用除湿机先把味道去除，本来想将就住着，鼻炎患者实在忍受不了问了保洁员才知道有除湿机

Dear Junmei Z., Thank you for taking the time to share your feedback. We are truly sorry to learn that your room condition did not meet expectations and that it caused you significant discomfort during your stay. Please accept our sincere apologies for the issues you encountered with room cleanliness and maintenance. This is not reflective of the standards we strive to uphold, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Regarding the damp smell in the room, as Phu Quoc is a tropical island, humidity levels can occasionally be experienced, particularly during certain weather conditions. That said, we fully understand how this can impact comfort, especially for guests with sensitivities. We always encourage guests to contact our team during their stay so we can promptly assist with any concerns and enhance comfort wherever possible. Please note that dehumidifiers are available upon request, and our team would have been more than happy to arrange one for you earlier to help improve the room environment. We are sorry that this was not effectively communicated or provided at the right time during your stay. We truly appreciate your feedback, as it helps us identify areas where we can improve both our facilities and service responsiveness. We sincerely regret that your experience was affected and hope we may have the opportunity to welcome you back for a much more comfortable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

客户意见评级 3.0/5

Lu S. 家庭住宿 - 所有已确认评论

2210房间的空调有很大问题，修了还是不凉，屋里保持在23-24度，降不下来

Dear Lu S., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand how important a comfortable room temperature is, and we regret that the issue was not fully resolved during your stay despite the repair attempt. Please be assured that your feedback has been shared with our Engineering team for a thorough inspection and follow-up action to prevent similar occurrences in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more comfortable and seamless stay at Pullman Phu Quoc Beach Resort. Warm regards, Kim Nguyen Guest Experience Officer

其他网络用户评价我们的酒店

  • 870 评论 8.2/10 位置
  • 1,714 评论 8.3/10 房间
  • 3,219 评论 9.1/10 服务
  • 16 评论 9.3/10 上网
  • 1,279 评论 8.6/10 食物
  • 977 评论 9.4/10 早餐
  • 932 评论 9.4/10 游泳池
  • 859 评论 8.6/10 设施

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