Dear Xuege B., Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that you enjoyed the Cabana room experience, our dining options, beautiful gardens, large pool and the warm service from our team. It’s also wonderful to know that you appreciated the breakfast at Mad Cow and the relaxed atmosphere of the resort. We truly appreciate your helpful comments regarding the balcony door lock, room humidity and Chinese language services. These have been shared with our relevant teams for further attention and improvement. Thank you once again for choosing Pullman Phu Quoc Beach Resort. We hope to have the pleasure of welcoming you back during the dry season for an even more enjoyable island experience. Warm regards, Thanh Tu Guest Experience Officer

Dear Bailing L., Thank you for sharing your feedback with us. We understand that encountering small snakes around the resort can be unsettling, and we sincerely regret any concern this may have caused during your stay. As our resort is surrounded by tropical greenery and natural landscapes, occasional encounters with local wildlife can unfortunately occur. Nevertheless, we have a specialist pest and wildlife control team that conducts regular inspections and preventive treatments throughout the property to help manage such occurrences and maintain a safe environment. Please rest assured that the safety, comfort, and peace of mind of our guests remain our highest priority. Your feedback has also been shared with our relevant teams for further attention and monitoring. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Shu Z., We sincerely appreciate your review. It’s wonderful to hear that you had an enjoyable experience at Pullman Phu Quoc Beach Resort, especially our service and the comfort of your room. Your feedback inspires our team to maintain high standards and continue providing outstanding service. Thank you for choosing to stay with us, and we hope to host you again very soon. Best regards, Thanh Tu Guest Experience Officer

Dear Jiaxun X., Thank you for sharing your wonderful feedback with us. We're delighted to hear that you enjoyed our beautiful resort, spacious and clean rooms, breakfast, large swimming pool, complimentary shuttle service, and the warm hospitality of our team. We also appreciate your suggestions regarding additional shuttle services to Duong Dong and Sunset Town, as well as bathtubs in our twin rooms. Your feedback is valuable and has been shared with the relevant team for future consideration. We truly appreciate your support and look forward to welcoming you back to Pullman Phu Quoc Beach Resort again soon. Best regards, Thanh Tu Guest Experience Officer

Dear Yuxie W., We appreciate you taking the time to share your experience with us. We are pleased to know that you had a good stay at Pullman Phu Quoc Beach Resort. We are sorry that the rainy weather during your arrival limited your opportunity to enjoy our facilities, and we hope you will have the chance to experience our resort on a brighter day. We look forward to welcoming you back for a more enjoyable and memorable stay in the future. Best regards, Thanh Tu Guest Experience Officer

Dear Guocai X., Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, from the comfort of your room to our facilities. It’s wonderful to know that our team's hospitality and our top notch service made you feel welcome and even more enjoyable. Your feedback motivates us to continue creating memorable experiences for all our guests. We look forward to welcoming you back to Pullman Phu Quoc Beach Resort. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Xuekai F., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our overall environment, facilities, service, and the variety offered at breakfast. At the same time, we sincerely regret that the check-in process and our transportation schedule did not fully meet your expectations. We understand how disappointing it must have been for the delayed check-in to affect your travel plans, and we apologize for the inconvenience this caused. We also appreciate your comments regarding our shuttle service. Our current schedule is designed to provide guests with convenient access to key attractions around the island while balancing operational capacity and demand. Nevertheless, your suggestion for more frequent departures and greater flexibility has been noted and will certainly be taken into consideration as we continue to review and enhance our transportation offerings. Thank you once again for your valuable feedback. It helps us identify opportunities to improve, and we hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future at Pullman Phu Quoc Beach Resort. Best regards, Kim Nguyen Guest Experience Supervisor

Dear Shisi Z., Thank you for staying with us and sharing your feedback. We’re delighted to know you had a good stay and that everything met your expectations. We look forward to welcoming you back again soon. Best regards, Nhi Le Guest Experience Officer

Dear zhenzhen. h., Thank you for taking the time to share your feedback with us. We appreciate your comments regarding your stay and are pleased to know that you enjoyed the smart toilet feature in your room. Regarding room rates, please kindly note that our pricing is dynamic and may vary depending on seasonal demand and overall occupancy levels. We also appreciate your comments regarding the room layout. Our design concept is intended to create a sense of space and a relaxed, contemporary atmosphere for our guests. That said, we understand that individual preferences may differ, and we regret that the overall room setup did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Tsz C. N., Thank you for sharing your experience. We are delighted that our team’s friendliness and attentiveness made your stay memorable. Your feedback is greatly appreciated and inspires us to maintain the highest standards. We look forward to welcoming you back soon. Kind regards, Nhi Le Guest Experience Officer

Dear Junmei Z., Thank you for taking the time to share your feedback. We are truly sorry to learn that your room condition did not meet expectations and that it caused you significant discomfort during your stay. Please accept our sincere apologies for the issues you encountered with room cleanliness and maintenance. This is not reflective of the standards we strive to uphold, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Regarding the damp smell in the room, as Phu Quoc is a tropical island, humidity levels can occasionally be experienced, particularly during certain weather conditions. That said, we fully understand how this can impact comfort, especially for guests with sensitivities. We always encourage guests to contact our team during their stay so we can promptly assist with any concerns and enhance comfort wherever possible. Please note that dehumidifiers are available upon request, and our team would have been more than happy to arrange one for you earlier to help improve the room environment. We are sorry that this was not effectively communicated or provided at the right time during your stay. We truly appreciate your feedback, as it helps us identify areas where we can improve both our facilities and service responsiveness. We sincerely regret that your experience was affected and hope we may have the opportunity to welcome you back for a much more comfortable stay at Pullman Phu Quoc Beach Resort in the future. Warm regards, Kim Nguyen Guest Experience Supervisor

Dear Lu S., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand how important a comfortable room temperature is, and we regret that the issue was not fully resolved during your stay despite the repair attempt. Please be assured that your feedback has been shared with our Engineering team for a thorough inspection and follow-up action to prevent similar occurrences in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more comfortable and seamless stay at Pullman Phu Quoc Beach Resort. Warm regards, Kim Nguyen Guest Experience Officer

Dear Chun H. C., It was a pleasure to read your lovely review. We are thrilled that you had a relaxing and enjoyable stay, appreciated our comfortable accommodation, and felt well cared for by our team at Pullman Phu Quoc Beach Resort. Your feedback encourages us to keep delivering heartfelt service. We look forward to welcoming you back for another memorable stay. Best regards, Kim Nguyen Guest Experience Officer

Dear Ms. Mengfei G., Thank you for your wonderful review. We’re delighted that you had such an enjoyable stay at Pullman Phu Quoc Beach Resort. Your kind words encourage our team to keep creating memorable experiences for our guests. We look forward to welcoming you again soon. Warm regards, Duong Nguyen Guest Experience Manager

Dear Yanbin L., Thank you for sharing your feedback following your stay at Pullman Phu Quoc Beach Resort. We are truly sorry to learn about the discomfort you experienced with the bedding during your stay. This is not the standard of comfort we aim to provide, and we sincerely regret the impact it had on your experience. Please be assured that your comments have been shared with our relevant team for immediate review and improvement. Maintaining a fresh and comfortable room environment is a top priority for us, and your feedback helps us reinforce these standards. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards, Kim Nguyen Guest Experience Officer

Dear Xiaoli L., We sincerely appreciate your positive review. It’s wonderful to hear that you had an enjoyable experience at Pullman Phu Quoc Beach Resort, especially the attentive staff and beautiful beach. Your feedback inspires our team to maintain high standards and continue providing outstanding service. Thank you for choosing to stay with us, and we hope to host you again very soon for another wonderful holiday getaway. Best regards, Kim Nguyen Guest Experience Officer

Dear Cheng Z., We truly appreciate your thoughtful feedback. It is heartwarming to know that our friendly team, comfortable accommodation, and well-maintained facilities contributed to your pleasant stay at Pullman Phu Quoc Beach Resort. Thank you for choosing us, and we look forward to welcoming you again in the future. Best regards, Kim Nguyen Guest Experience Officer

Dear Li Z., Thank you very much for sharing your wonderful feedback with us. We’re delighted to know that your stay at Pullman Phu Quoc Beach Resort exceeded your expectations and that you enjoyed our peaceful rooms, beautiful pool and beach, delicious breakfast and the friendly service from our team. At the same time, we sincerely appreciate your comments regarding the room facilities, including the electric fan and air conditioner. We apologize for the inconvenience this may have caused and have shared your feedback with our Engineering team for review and improvement. Maintaining our facilities to ensure guest comfort remains one of our key priorities. Thank you once again for your kind support and valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Kim Nguyen Guest Experience Officer

Dear Yating C., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you had an excellent stay and that you appreciated the welcome drink, our beautiful beach with breathtaking sunset, made your experience with Pullman Phu Quoc Beach Resort truly memorable. At the same time, we sincerely apologize that the fried chicken at our restaurant did not meet your expectations. Your comments regarding the taste and quality have been shared with our culinary team for review and improvement, as we continue to enhance services for our guest experience. Thank you once again for your constructive comments. We truly value your insights and hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, Kim Nguyen Guest Experience Officer