Ibis Styles Manaus 3 stars

Customer review rating (ALL Rating) 4.1/5 288 reviews

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R. Monsenhor Coutinho 560, Centro, Not available, 69010110 Manaus, Brazil

Description

Hotel extras

  • Pet-friendly hotel in Manaus! Dogs and cats up to 15 kg welcome.

  • Adapted rooms for people with reduced mobility.

  • Hotel in Manaus close to the airport. Only 20 minutes away.

  • Just 10 minutes from the Amazon Arena.

  • Buffet breakfast in Manaus, open daily for guests and visitors alike.

Our accommodation(s)

Hotel location

Ibis Styles Manaus

R. Monsenhor Coutinho 560, Centro, Not available
69010110 Manaus
Brazil

GPS:-3.1289, -60.024589

Telephone
Fax +55 92 3090-1800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS STYLES

Non contractual photo

Relax at the bar any time, day or night. ibis Styles is ideal for meetings or when you simply want to relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  288 reviews

Great location, but underwhelming customer experience and basic rooms.

Customer review rating 3.0/5

Andrew M. Solo - Confirmed reviews ALL

My first impression was poor. Check in was slow as there was a group in front of me who had an issue with their booking. There was only one person on reception checking people in, but after around 10 minutes suddenly another person appeared who was able to check me in. I think the hotel could have imprives the customer experience here significantly. The rooms are functional and basic. The bathroom is tiny and the washbasin is located in the main room. On the positive side, the breakfast was breakfast was very good and the location was great, very close to the opera house.

Dear Andrew James M., Thank you for taking the time to tell us about your experience at the ibis Styles Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Problems with hosting - not standard Ibis

Customer review rating 0.5/5

Bruno M. Business - Confirmed reviews ALL

Problems with room access, the access card (door key) does not work, hotel staff simply ask to return to the front desk many times. Horrible service. The bathroom doesn't have a shower stall, the curtain that tries to block the water is not good, so the bathroom gets all flooded.

Dear Bruno M., Thank you for taking the time to tell us about your experience at the ibis Styles Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Worst than other Ibis Styles I've stayed

Customer review rating 2.0/5

Jose C. Families - Confirmed reviews ALL

E.g: why no mirror in the room (neither in the bathroom)? Non-sense.... Breakfast is weak. E.g.: why butter to be get by using a spoon? It's a big mess.Also the espresso coffee machine was out-of-work...

Dear Jose C. C., Thank you for taking the time to tell us about your experience at the ibis Styles Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Incredibly poor service

Customer review rating 1.0/5

Melissa B. Friends - Confirmed reviews ALL

Our stay was really disappointing. Initially we had booked one night May 30 and two nights June 2-4 (before and after our two night Amazon Lodge stay). We asked the front desk staff if it would be possible to store our luggage for two nights while we were away. We were told that the policy was one night but that they would check with the manager. They never got back to us. When we went back down to check, the staff had changed and the answer was absolutely no, without wanting to hear about it. The evening supervisor seemed upset and mad at everyone - serious lack of customer service. Luckily for us there are so many amazing hotels in the area, we walked around to ask about availability and luggage storage - ALL THREE hotels we visited were willing to store our luggage for two nights, no questions asked. We booked a new hotel and cancelled our June 2-4 reservation at the Ibis Styles. (There was also a leak in our room and it was only called into maintenance after we came to check on the status a second time an hour later - at which point we were moved to another room... again serious lack of simple guest care.)

Dear Melissa B., Thank you for taking the time to tell us about your experience at the ibis Styles Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean hotel, courteous and friendly staff, good food. Hotel is centrally located to many places, walking distance.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Enjoyed my stay, only one issue of the hotel not having enough change when guests are paying in cash (reàl); asking guests to pay with credit card instead? I took time to get dollars changed to reàl should have been able to use them.

Dear Rosina P., We very much appreciate your comments regarding your stay at the ibis Styles Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 186 reviews 9.7/10 Location
  • 264 reviews 5.1/10 Room
  • 213 reviews 7.7/10 Service
  • 12 reviews 7/10 WiFi
  • 136 reviews 7.3/10 Breakfast
  • 115 reviews 4.4/10 Comfort
  • 107 reviews 7.6/10 Cleanliness
  • 69 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.