Novotel Chiangmai Nimman Journeyhub

Family friendly

Dear Emily L., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are glad that you liked the size of the rooms and the location of our hotel. However, we sincerely apologize for the inconveniences you experienced during your time with us. We regret the issues you encountered with ants and mosquitoes in your room. While this seems to be an one off incident with our rooms, please rest assured that we have raised these concerns with our partner pest control company to ensure this does not repeat for our valued future guests staying in the same rooms as yours. Your feedback regarding cleanliness and breakfast variety has been noted. We have discussed the matter internally and have decided to enhancing our breakfast offerings by adding few more international dishes. We appreciate your suggestions for improvements to room amenities and facilities, including better rubbish disposal options and increased bathroom privacy. Unfortunately, we would not be able to make structural changes into the rooms, although we understand that the design of the bathrooms with glass doors was not suitable for you. Regarding housekeeping, we apologize if there was any miscommunication or language barrier that affected your experience. We are reviewing our procedures to ensure clearer communication and better service delivery. The hotel provides google Chromecast on request for the smart TVs in order for our guest experience platforms like Netflix, Prime etc. With reference to the shuttle service, unfortunately we discontinued from the month of May, as due to low/no demands from our valued guest for several days. However, we shall review it again and shall bring back the service soon. We sincerely value your feedback as it helps us continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable and satisfying experience in the future. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Atthanon, Thank you for choosing Novotel Chiangmai Nimman Journeyhub for your recent stay and for taking the time to share your feedback with us. We're thrilled to hear that you had an excellent experience with us and that you found our facilities to be great and our Heartists to be friendly. Your perfect ratings across the board, from your arrival and check-in experience to the cleanliness of our property, mean a lot to us. We're delighted that you enjoyed your accommodation and breakfast as well. As for your feedback on additional hotel services, we would love to hear more details about your experience and any suggestions you may have for further improvement. Your satisfaction is our priority, and we are always looking for ways to enhance our guests' experiences. Thank you for choosing to stay with us. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub in the near future. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Torsak, Thank you so much for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a very good experience during your recent visit. Your positive rating means a lot to us, and we're delighted that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the near future. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Chindanai, Thank you for sharing your feedback with us. We're thrilled to hear that you had a great stay and that our check-in staff provided you with friendly and professional service, accommodating your requests for a late checkout and a welcome drink. We appreciate your positive comments about our hotel's location, offering convenient access to Maya and Nimman. However, we apologize for any inconvenience you experienced with the WiFi and ease of access. Your feedback is invaluable, and we'll strive to improve in these areas for a better guest experience. We're delighted that you were satisfied with your accommodation, our Heartists' service, the cleanliness of our facilities, and your check-out experience. Should your travels bring you back to Chiangmai, we would love to welcome you again for another comfortable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Duangtida , Thank you for sharing your recent experience at Novotel Chiangmai Nimman Journeyhub. We sincerely apologize for any inconvenience you encountered with your reservation and the management system. Upon reviewing your concerns, we understand the confusion regarding the welcome drink entitlement. Please note that accord, welcome drinks are provided per stay, and as communicated unfortunately, consecutive bookings do not qualify for multiple welcome drink benefits. This is also applied for the valued guest extending their stays with us. As you have also acknowledged that this was the continuation of your stay and not a separate stay. For the welcome drinks, any consecutive stay (check in and check out in the same day) in the same hotel is considered as single stay and welcome drinks are offered once per stay. We apologize for any misunderstanding in this matter and appreciate your understanding. If there are any further concerns or if you require assistance with anything else, please feel free to contact us directly. We value your loyalty as an ALL – Accor Live Limitless member and look forward to the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub