Peppers Beacon Queenstown 4 stars

Customer review rating (ALL Rating) 4.0/5 986 reviews

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34 Lake Esplanade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • We are positioned close to attractions such as TSS Earnslaw and the iconic Skyline Gondola

  • New Zealand is famous for its wine, and Peppers Beacon is close to many world class vineyards

  • Located in the heart of Queenstown, there is an array of shops & restaurants at your doorstep

  • Cook up a storm using our onsite BBQ facilities, available for use between 7am to 9pm

  • For ultimate relaxation, speak to our friendly team about ordering an in-room massage

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Peppers Beacon Queenstown

34 Lake Esplanade
9300 QUEENSTOWN
New Zealand

GPS:-45.0349, 168.6531

Telephone
Fax +64 3 409 0899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

The Galley

At Peppers Beacon your day begins with a hearty breakfast in The Galley, the resort's breakfast lounge located on the seventh floor, to ensure you are ready for the excitement which awaits you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  986 reviews

TripAdvisor Rating  4.0/5  2,083 reviews

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Beautiful apartment, views & location a nice short walk into the town.

Dear Mike T., We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, spacious apartment

Customer review rating 5.0/5

Larissa Families - Confirmed reviews ALL

We stayed in a 3 bed apartment (which was a 2 bed with interconnecting 1 bed. It was amazing, so spacious which is what we needed after a day on the mountain. The fire place was beautiful and it was so comforting and replaxing. Loved that we had a washing machine and dryer, allowed me to come back from holiday with clean clothes and to wash the ski gear each night. Service was excellent. We'll definitely be coming back

Dear Larissa, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located. Fabulous apartment. Generously sized for a family.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Family birthday stay. Comfy cosy apartment and centrally located to restaurants, bars, stores.

Dear Diana, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible room and dirty bathroom

Customer review rating 1.5/5

Melanie A. Families - Confirmed reviews ALL

We booked a standard room online but were allocated a mobility room instead. Despite confirming the bedding configuration, there was no indication that we would not receive a standard room. When I raised this concern on Sunday, I was informed that the mobility room was what we were allocated. Additionally, the condition of the room was unacceptable. The shower curtain was moldy and stained, and the mobility seat was also stained with mold. Despite bringing these issues to attention on Sunday, no action was taken. On Monday at 9 am, I sent a formal email expressing my dissatisfaction. However, I did not receive a response until 8:30 pm, offering to move us to a different room. This late offer was inconvenient as we were already out for dinner. Overall, this experience was extremely disappointing and fell short of our expectations.

Dear MELANIE a., Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room 208 - Poor Quality

Customer review rating 0.5/5

Jl Families - Confirmed reviews ALL

I have already sent a long message to multiple Peppers / Accor contacts about my disappointment in this trip. Very poorly maintained rooms, I’ve stayed here 5 times now in 2 years and they’ve always been average but this was just yuck

Dear James, Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 624 reviews 9.2/10 Location
  • 1,035 reviews 6.2/10 Room
  • 511 reviews 7.5/10 Service
  • 18 reviews 4.1/10 WiFi
  • 420 reviews 5.2/10 Comfort
  • 286 reviews 3.6/10 Cleanliness
  • 132 reviews 5/10 Value
  • 93 reviews 4.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.