Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,732 reviews

Mantra PortSea Port Douglas - Image 1
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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,732 reviews

TripAdvisor Rating  3.5/5  2,512 reviews

Well-located and spacious

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Stayed 3 nights in June. Walkable to town, great bed, good amenities, very good breakfast, Staff all pleasant. Would stay again.

Dear Prudence,, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback and to learn that you had enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Henny Thamrin Front Office Supervisor

The room

Customer review rating 1.5/5

Peter M. Couples - Confirmed reviews ALL

The room was dirty. It was very small, so small we could not open 2 bags at the same time. The towels were not changed or the bed made in 3 days. The tea towel in the draw had mould on it.

Dear Peter, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. We sincerely apologise for the service lapses you mention. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have shared your comments with our Housekeeping Manager to also further understand where these lapses occurred. Clearly, we got it wrong this time round and we are sorry that your experience was affected. We hope that one day, you may allow us an opportunity to change your view of us and make amends for the disappointing experience you encountered as our aim is to deliver a great experience for our guests. We have no doubt that should you decide to return one day, we would be delighted to welcome you again and be able to properly showcase our beautiful piece of paradise to you again. Peter, your feedback, although critical, is nonetheless greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Excellent location, improvements required

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Such a lovely resort with great service, however the pool bar needs to actually stock everything they have in the menu, especially the wine and it would be great for the snack menu to include some gluten free options. Our room was adequate but quite ran down and needs to be upgraded or just a few simple things fixed. Enjoyed our stay though and would come back.

Dear Erin, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Well located good stay ambience terrific

Customer review rating 3.5/5

Kerrie M. Friends - Confirmed reviews ALL

Overall pretty good. But lack of lift, and meal service was disappointing

Dear Kerrie, Thank you for your feedback regarding your recent stay at Mantra Portsea Port Douglas. Please accept my sincere apologies for any inconvenience you experienced. Your comments have been noted with thanks. Regrettably, we cannot offer a full-service restaurant on-site due to logistical constraints, limiting our service offerings. We believe our Pool Bar's food selection complements the casual atmosphere of poolside dining, but we understand your disappointment if you expected more substantial meal options. Regarding the lift, the property was constructed in the late '80s without lift access, a common practice in our region at that time. Installing a lift now is not financially feasible, and given the resort's Strata Title ownership, such an undertaking is unlikely to be approved by the owners due to the significant costs involved. We value your feedback immensely as it helps us identify and address issues that may have been missed. We eagerly anticipate your return, confident that your next experience will be significantly better. Warm regards, Paul Cahill General Manager

Enjoyable stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

All facilities were as described on the website. Lack of lifts for older people ( like me ) was inconvenient.

Dear Grant, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 511 reviews 9.3/10 Location
  • 1,051 reviews 5.1/10 Room
  • 827 reviews 7.2/10 Service
  • 29 reviews 3.4/10 WiFi
  • 532 reviews 3/10 Cleanliness
  • 513 reviews 8.3/10 Pool
  • 433 reviews 3.7/10 Comfort
  • 401 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.