卡拉拉黄金海岸美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,184 评论

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卡拉拉黄金海岸美居度假酒店 - Image 1
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Palm Meadows Drive, CARRARA, 4211 卡拉拉, 澳大利亚

描述

酒店其他优惠

  • 这个令人放松的度假村坐落在茂盛的热带花园

  • 适合全家住宿，提供免费停车

  • 每间客房都能欣赏到宁静的景致

  • Pet Friendly

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酒店位置

卡拉拉黄金海岸美居度假酒店

Palm Meadows Drive, CARRARA
4211 卡拉拉
澳大利亚

GPS:-28.029533, 153.377278

电话
传真 +61 7 5555 7701

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  4,184 评论

TripAdvisor 评级  4.0/5  1,745 评论

卓越奖 2024

Great location

Tripadvisor 评级 4.0/5

ClubGGG 家庭住宿 - 经 TripAdvisor 认证的评论

A few km away from the busy GOLD coast, this resort is nice and quiet. Staff is courteous and efficient, available to help. The rooms are comfortable, and we had one with the view on the golf course; peaceful and nice. Good food served either at the bar or at the restaurant, with a good selection of finger food and mains too. Decent selection of beverages. Prices are rather high.

Very disappointing.

Tripadvisor 评级 1.0/5

Denise D 经 TripAdvisor 认证的评论

This was the worst place I have ever stayed at on the Gold Coast. Unfriendly environment - understaffed - poor service - food and drink orders taking up to an hour - rooms dated - no care - and overpriced compared to a number of better venues in the area.

Thank you for taking the time to share your experience. We're genuinely sorry that your stay didn't meet your expectations, especially regarding the service, room quality, and overall value. We understand how frustrating it must have been to deal with.. Your feedback about staff and our rooms, and we’ll be addressing these issues with our team to ensure improvements are made. We value your input and hope you'll consider giving us another chance in the future

A nice stay

Tripadvisor 评级 5.0/5

Flesh81 Couples - 经 TripAdvisor 认证的评论

Our fouth time staying here. The mattresses are due to be replaced, as they have become overly soft especiallyin the middle. By the end of three nights we were ready to go home to our own (soft) bed. The rooms are clean and well appointed. Staff are great/helpful throughout the resort. The breakfast is very good (although kids need to be band from a buffet counter). Dinner was well priced and well done.

Really good but needs attention in a few areas

Tripadvisor 评级 4.0/5

JeffS758 商务住宿 - 经 TripAdvisor 认证的评论

Obviously a big golf resort, but I went there for a corporate event. Check in was amazingly fast and smooth and the foyer looked fantastic with a massive staircase. The room was ok but that was all. Aircon wouldn’t heat up not matter how hard I tried to make it work. Some of the furniture is very tired, as were the bathroom tiles and the carpets. The sheets seemed too short and kept creeping up over the end of the bed. You can order food from your room but then have to go collect it. The restaurant was nice although we were asked to wait 45mins for a table when it was half empty. Maybe short on chefs? The bar staff were wonderful but there simply was not enough of them. The bar was often 4 people deep with 1 person serving. This guy worked his butt off but simply couldn’t keep up. Both nights at 8.45 they’d call last drinks even though the bar was crowded. It’s not like you can walk to another bar so we all found this very annoying. The function venue space was perfect and we all enjoyed ourselves over the 2 days. I think if you used the golf course and pool area it’d be a great place to stay.

Thank you for sharing your feedback about your recent stay. We appreciate your detailed comments and would like to address a few points. We're glad to hear that your check-in experience was fast and smooth, and that you were impressed with our foyer and staircase. However, we apologize for the issues you encountered in your room, particularly with the air conditioning, furniture, bathroom tiles, and sheets. Your feedback is valuable, and we'll address these maintenance concerns to ensure a better experience for future guests. Regarding the food service, we understand that having to collect your order can be inconvenient, and we'll look into improving this aspect of our service. We're also sorry for the wait time at the restaurant, your comments will be reviewed with our management team to improve our dining and bar experience. We're pleased that you enjoyed the function venue space and had a good time over the two days. Your feedback about the golf course and pool area being great places to stay is encouraging, and we hope you'll consider exploring these amenities on your next visit. Thank you again for your review. We hope to welcome you back and provide a more enjoyable experience in the future.

Lack of staff training

Tripadvisor 评级 3.0/5

lost_nomads Couples - 经 TripAdvisor 认证的评论

Got a decent rate via Accor for a 3 night stay. Check in was friendly and explained the hotel options well. Had a golf view hotel room on the second floor of a walk up building. The room had seen recent renovation of soft furnishings and beds, however the fridge froze everything in it and the bathroom is dated. We put our sign up for no housekeeping before the requested time and left it there for our entire stay. The $10 per day never came off our bill. Prices in the restaurant are higher than at the beach & a small menu. We dined in one night and had booked a table 45 mins before arriving but weren’t warned until we got there that it was a 30 min wait for food. The staff were most unprofessional ignoring our attempts for attention to order or get a drink ( which we ended up having to go to the bar ourselves) The wait was actually an hour which is ridiculous, and no offer of a bread roll or something to tide us over. The food was nice when it arrived but it didn’t make up for the pure lack of hospitality.

Dear Lost-_Nomads, Thank you for your feedback. I’m glad to hear that check-in was smooth and that you appreciated the room.. However, I’m sorry for the issues you encountered, including the fridge malfunction and the housekeeping credit not being applied. Additionally, the dining experience you described, with long wait times and inattentive service, is disappointing and not the standard we aim to provide. We will address these concerns internally to ensure improvements are made. Thank you again for sharing your experience, and we hope to offer a better stay in the future.

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其他网络用户评价我们的酒店

  • 755 评论 8.3/10 位置
  • 2,202 评论 6.8/10 房间
  • 2,073 评论 8.4/10 服务
  • 43 评论 4.9/10 上网
  • 1,000 评论 7.5/10 舒适度
  • 959 评论 6.9/10 食物
  • 942 评论 5.8/10 清洁度
  • 605 评论 7.8/10 早餐

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