钻石海滩休闲度假酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 382 评论

钻石海滩休闲度假酒店 - Image 1
钻石海滩休闲度假酒店 - Image 2
钻石海滩休闲度假酒店 - Image 3
钻石海滩休闲度假酒店 - Image 4
10 16 Alexandra Avenue, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 距海滩 100 米

  • 距 Pacific Fair （商店） 500 米（547 码）

  • 公共交通站点（50 米/55 码）

  • 靠近广阔海滩区的餐厅和咖啡馆

  • Whip up an alfresco lunch at the shaded BBQ area

我们的客房

酒店位置

钻石海滩休闲度假酒店

10 16 Alexandra Avenue
4218 布罗德比奇
澳大利亚

GPS:-28.036189, 153.434223

电话
传真 +61 7 5570 2222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无线网络
  • 空调
  • 100% 无烟酒店

游泳馆

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  382 评论

TripAdvisor 评级  3.9/5  1,824 评论

Missing door in a bathroom

Tripadvisor 评级 1.0/5

avisaurea 经 TripAdvisor 认证的评论

We booked a 2-bedroom, 2-bathroom apartment at Diamond Beach Resort, paying around $500 per night, expecting a basic level of comfort and privacy. On arrival, we were shocked to discover that the main bathroom in Apartment 143 was completely unusable — it had no door at all. The door had been entirely removed, making the bathroom impractical and unacceptable for a family or group stay. We raised this issue immediately at reception, however no solution was offered. Our request to be moved to a different apartment was declined, despite the apartment clearly not meeting minimum expectations for a paid two-bathroom accommodation. The second bathroom did have a door, but unfortunately the lock was broken, which again compromised privacy. Charging premium rates for apartments that are outdated and fail basic functional requirements is not acceptable. A bathroom without a door is not a minor issue — it renders the apartment unsuitable for its advertised purpose. This stay was extremely disappointing, and I would not recommend booking here unless management addresses these fundamental maintenance and quality issues.

A pleasant surprise.

Tripadvisor 评级 5.0/5

Christine P 经 TripAdvisor 认证的评论

Our family had an excellent stay at Breakfree Diamond Beach. Initially we had some reservations after reading recent reviews but our 3 bedroom apartment was renovated, modern, spacious and well equipped. The grounds and pools were very attractive and great for children. The reception staff were helpful and the location was a short walk to the beach and Pacific Fair. This is an older resort but we booked directly with the resort as apartments in their letting pool have been renovated and ours was lovely with expensive appliances. A very nice stay and recommended for families.

Dirty and disgusting

Tripadvisor 评级 1.0/5

Frida L 经 TripAdvisor 认证的评论

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Tripadvisor 评级 1.0/5

Victoria O 经 TripAdvisor 认证的评论

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

Awesome resort

Tripadvisor 评级 4.0/5

Dream_xo 家庭住宿 - 经 TripAdvisor 认证的评论

We loved our stay at Breakfree Diamond Beach. The room and pools were beautiful. We were poolside so just went through the balcony gate to the pool area. There are three pools, cold, warm, and a couple of warmer spas so you can find the perfect temperature. They do a wonderful job keeping the gardens and pools clean. We had a fabulous time swimming every day. Proximity to the beach was great. The staff at reception were super helpful and friendly. The midstay room service changed the towels and sheets but didn’t seem to clean anything so the floor and bathroom felt a bit dirty by the end of our stay. Overall we had a lovely stay and would go back.

Dear Dream_xo We very much appreciate your comments regarding your stay at BreakFree Diamond Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darryl Barker General Manager

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其他网络用户评价我们的酒店

  • 242 评论 9.6/10 位置
  • 324 评论 6.2/10 房间
  • 128 评论 7.9/10 服务
  • 15 评论 7.1/10 上网
  • 215 评论 9.6/10 游泳池
  • 166 评论 7.2/10 设施
  • 148 评论 4.1/10 清洁度

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