钻石海滩休闲度假酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 499 评论

钻石海滩休闲度假酒店 - Image 1
钻石海滩休闲度假酒店 - Image 2
钻石海滩休闲度假酒店 - Image 3
钻石海滩休闲度假酒店 - Image 4
10 16 Alexandra Avenue, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 距海滩 100 米

  • 距 Pacific Fair （商店） 500 米（547 码）

  • 公共交通站点（50 米/55 码）

  • 靠近广阔海滩区的餐厅和咖啡馆

  • Whip up an alfresco lunch at the shaded BBQ area

我们的客房

酒店位置

钻石海滩休闲度假酒店

10 16 Alexandra Avenue
4218 布罗德比奇
澳大利亚

GPS:-28.036189, 153.434223

电话
传真 +61 7 5570 2222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

非合约照片

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  499 评论

TripAdvisor 评级  4.0/5  1,812 评论

Never again.

Tripadvisor 评级 2.0/5

Quest03364157238 经 TripAdvisor 认证的评论

We stayed here as a family and were quite disappointed with it. The place was not cleaned properly (I found an orange peel in the couch) and things were broken (the bathroom tap was loose). The beds were terrible, they were uncomfortable and they had wheels that moved every time I moved, making it hard to sleep properly. The only positive thing about this place was the location, as it was close to the city.

Great location

Tripadvisor 评级 4.0/5

heather_honings 经 TripAdvisor 认证的评论

Great location to mall and easy drive to the theme parks. Facilities were a bit run down but had everything we needed for a week away from home. Spacious rooms, two bathrooms, functional kitchen and laundry. Used the pools multiple times a day. Kids had a great time

Dear HEATHER HONINGS, We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Room below average

Tripadvisor 评级 3.0/5

GoPlaces06399734942 Friends getaway - 经 TripAdvisor 认证的评论

Booked in for a 4 night stay, arrived just as the office was about to close and was given key to which we made our way to the room. On arrival, found room in a condition that was far less than satisfactory. Bathroom was covered in black mould all around the door to shower, up the tiled walls, hanging off the soap holder and shower head. rest of room, also less than the standard I have come to know from Accor properties in the past, unclean kitchen area, and nothing to clean with. Called office but was out of hours. Next morning, office sent maintenance and cleaners to room, made some attempt to clean but they then agreed to move us into an upgraded room. An apology in kind offered over the phone but no compensation in any way offered for the sub standard room we had for the first night, ( all 4 nights had been paid for prior to our arrival). On check out, again, no apology offered for the poor room or any mention how to compensate for the one night that was extremely poor. Saying that, there was no follow up from management to see if we were happy with the new room we were given, of which thankfully we were. Don't think we will be back even though the location is convenient and grounds are quite nice.

Dear GoPlaces06399734942, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sir, ma’am I understand that you were shown the unit you moved to prior to have been re-allocated to that unit, I apologise if this was not the case on this occasion, In the interest of resolution, we did complementary upgrade you to one of our Deluxe units rather than an alternative standard unit room type that was ordinally booked, again I apologise if this did not meet your expectations I am disappointed that on this occasion this was not up to your expectation however thank you again for your comments we will certainly continue to review and revise our operations if required from your feedback you have kindly shared, Sincerely,

Verry dissatisfied.

Tripadvisor 评级 1.0/5

Ian R 经 TripAdvisor 认证的评论

Lighting switches are poorly set up, bedding was hard and old, lounge was old and uncomfortable, hot water pressure and volume too low. Path cleaning was poor, the same bird droppings were on a specific section of the path for the entire week we were there. Pathway lighting was poor. Renovation works loud and annoying, had to keep doors closed. Failure to advise of renovations when booking. No discount offered for renovation noise discomfort.

Dear Ian Rudd, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location super central

Tripadvisor 评级 5.0/5

Phuong N 经 TripAdvisor 认证的评论

Great clean friendly stay. Staff were super helpful. Family friendly area and very nice rooms. Plenty of pool facilities.

Kia Ora phuongnC2467KN, Thank you for your positive feedback, we are delighted that enjoyed your stay and we look forward to hosting you in the near future Kind Regards

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 213 评论 9.9/10 位置
  • 323 评论 5.8/10 房间
  • 116 评论 6.5/10 服务
  • 20 评论 3.9/10 上网
  • 183 评论 9.2/10 游泳池
  • 139 评论 4/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。