钻石海滩休闲度假酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 458 评论

钻石海滩休闲度假酒店 - Image 1
钻石海滩休闲度假酒店 - Image 2
钻石海滩休闲度假酒店 - Image 3
钻石海滩休闲度假酒店 - Image 4
10 16 Alexandra Avenue, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 距海滩 100 米

  • 距 Pacific Fair （商店） 500 米（547 码）

  • 公共交通站点（50 米/55 码）

  • 靠近广阔海滩区的餐厅和咖啡馆

  • Whip up an alfresco lunch at the shaded BBQ area

我们的客房

酒店位置

钻石海滩休闲度假酒店

10 16 Alexandra Avenue
4218 布罗德比奇
澳大利亚

GPS:-28.036189, 153.434223

电话
传真 +61 7 5570 2222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  458 评论

TripAdvisor 评级  3.9/5  1,822 评论

Dirty and disgusting

Tripadvisor 评级 1.0/5

Frida L 经 TripAdvisor 认证的评论

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Tripadvisor 评级 1.0/5

Victoria O 经 TripAdvisor 认证的评论

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

Awesome resort

Tripadvisor 评级 4.0/5

Dream_xo 家庭住宿 - 经 TripAdvisor 认证的评论

We loved our stay at Breakfree Diamond Beach. The room and pools were beautiful. We were poolside so just went through the balcony gate to the pool area. There are three pools, cold, warm, and a couple of warmer spas so you can find the perfect temperature. They do a wonderful job keeping the gardens and pools clean. We had a fabulous time swimming every day. Proximity to the beach was great. The staff at reception were super helpful and friendly. The midstay room service changed the towels and sheets but didn’t seem to clean anything so the floor and bathroom felt a bit dirty by the end of our stay. Overall we had a lovely stay and would go back.

Dear Dream_xo We very much appreciate your comments regarding your stay at BreakFree Diamond Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darryl Barker General Manager

Family Xmas/New Year’s break

Tripadvisor 评级 4.0/5

jimbobchannon 家庭住宿 - 经 TripAdvisor 认证的评论

Was surprised when I arrived early at the resort that basically we were told room not ready come back at 2 by the way only 1 car space so try find an unlimited park out on street as only 1 car space even though we’d booked a 3 bedroom apartment. With no visitor or spare spaces. Housekeeping needs to do a better job given we reported mould on ceiling of main bedroom and on the bottom of blinds in lounge. The kitchen wasn’t set up for the people in room with insufficient plates cups saucepans! When I asked reception all they could say was with all the families things move between rooms. As there was no bar or restaurant welcome drinks were limited to a can of soft drink… didn’t feel like a gold member! But having said all of the above now I’ve stayed there I know what to expect and I’d do things differently like make sure I bought supplies like salt pepper etc with me as well as booked differently so we grandparents had our own space away from children and grandchildren. The resort was ample for kids and gran kids and grounds well maintained and location wise just far enough out of Gold Coast and Coolangatta to be out of rat race. Well located to PAC Fair and sufficient restaurants cafes given no onsite restaurant.

Exceptional Experience with Reservations Team

Tripadvisor 评级 5.0/5

Giovi M 经 TripAdvisor 认证的评论

We had an exceptional experience with Kristina Moschelloa and the BreakFree Diamond Beach Reservations Team! From the moment we reached out, they went above and beyond to try accommodate our needs as a family with a child with a disability and an assistance dog. Their understanding and willingness to help were truly remarkable.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 222 评论 9.8/10 位置
  • 303 评论 6.8/10 房间
  • 116 评论 7.5/10 服务
  • 20 评论 3.4/10 上网
  • 187 评论 9.6/10 游泳池
  • 146 评论 7.7/10 设施
  • 120 评论 4.9/10 清洁度
  • 72 评论 7/10 氛围

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