黄金海岸索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 5,766 评论

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黄金海岸索菲特酒店 - Image 1
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81 Surf Parade, 4218 伯德, 澳大利亚

描述

酒店其他优惠

  • 畅享美食，大饱口福

  • 步行片刻即可畅享无比刺激的太平洋冲浪体验

  • 顶尖土著艺术品

  • room81 - 一个有两位主厨的餐厅

我们的客房

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酒店位置

黄金海岸索菲特酒店

81 Surf Parade
4218 伯德
澳大利亚

GPS:-28.029367, 153.431579

电话
传真 +61 7 5592 3747

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  5,766 评论

TripAdvisor 评级  4.0/5  3,379 评论

The BEST hotel & Location

Tripadvisor 评级 5.0/5

louisep589 Solo travel - 经 TripAdvisor 认证的评论

Wow,What a FABULOUS Hotel experience i have just had, great service from the welcoming champagne ,checking in,spacious,easy car park,amazing room,bath and view,Brilliant location too,Extremely helpful staff,Great swimming pool area too

Bonjour Louise, Thank you for your absolutely wonderful feedback! I’m thrilled to hear that your recent stay with us was such a fabulous experience from start to finish. From the welcoming champagne to the seamless check-in, spacious parking, and your amazing room with its breathtaking view—it sounds like you truly embraced everything we strive to offer our guests. I’m especially delighted that our team made such a positive impression and that you enjoyed our pool area and unbeatable location. It’s always a pleasure to know that our efforts to create memorable stays are appreciated so warmly. We can’t wait to welcome you back for another fantastic stay in the future. If there’s anything we can assist with, please don’t hesitate to let me know. Merci, Fraser Ross General Manager fraser.ross@sofitel.com

So disappointing

Tripadvisor 评级 2.0/5

Fruity_kiwi 家庭住宿 - 经 TripAdvisor 认证的评论

I am surprised this is a Sofitel property having stayed at the Sydney Darling Harbour, Bangkok Sukhumvit in Thailand and the Popodoli Venezia before it became an M Gallery in Italy. I'll start with the positives: Next to a mall with a Woolies supermarket and lots of surrounding restaurants. Right by Kurrawa Beach. That's it. Negatives: Reception is like an old sterile commercial office. Very cold and unwelcoming. Three and four star properties have nicer lounge areas. Staff neither friendly nor helpful. Common areas were always cold despite it being winter when we visited. Rooms: Broken room safe that had to be replaced, uncomfortable old beds with what I think were lumpy mattress toppers, a basin tap that would not turn off, a shower drain that took a while to drain, old aircon unit that was pointless because temperature is centrally controlled, a cordless phone that always said it was flat despite us never using it and it sitting in the charger. Room also wasn't cleaned one of the days we were there. For a five star hotel this is inexcusable. Buffet breakfast: Very small. During our six day stay there was only one type of butter for toast and a handful of margarine offered on one of the days we were there. When ordering custom eggs, the wait staff would tell us to order from the chef. The next day the chef would tell us to order from the waiting staff. Is it so hard to implement one basic ordering process for guests!? Level 3 Bistro: They have a crepes special for the month of July to celebrate Bastille day but the waitress didn't know about it and tried to shoo me away saying they finished lunch already. Granted I didn't have a booking and it was 3 pm, but there are signs at reception and on every table in the restaurant (!) that says crepes are served from 11am till 9pm. We also had dinner at the restaurant and I ordered the 200 gram steak for $62. There is no way that was 200 grams of steak! See photo: those are small campari vine tomatoes for contrast. That steak portion was 80-100 grams max. We won't be returning and we do not recommended. This place is so run down. For the price we paid you can find much better elsewhere in Surfers Paradise where all the fun and life is.

Nice location and friendly staff

Tripadvisor 评级 3.0/5

Cindy B 经 TripAdvisor 认证的评论

Our family stayed in this hotel for 2 nights. We got upgraded to a sea view room on the high floor for free as a Gold membership. We got welcome drinks and some desserts. Fortunately, we got early check in before 12 noon and late check out at 1pm. The hotel is very close to the light rail, so it's very convenient to go anywhere, especially now that it only costs 5 cents to go everywhere. The conclusion: The service was very good. The only thing I don’t recommend is the buffet breakfast, it was terrible😂🤣⋯⋯tastes like 3-star hotel! Even after using the 50% discount, I still feel it’s not worth to pay for it! And the dining table is old and the paint is peeling off! The parking lot is also very old. It will be inconvenient if there are elderly people or baby strollers entering and exiting. The parking fee is 25/day.

Such amazing customer service

Tripadvisor 评级 5.0/5

patsym317 Couples - 经 TripAdvisor 认证的评论

What amazing customer service!!! Not only did we get to check in a bit earlier, but we were given a glass of champagne while finalising check in. There was champagne on ice for many on check in. It was pan pacific masters weekend and they still coped extremely well. Not like another big chain we recently stayed with at Broadbeach where check in was one hour and a half late. Well done Sofitel!!!

Bonjour Patsy, Thank you for such a wonderful review! I’m delighted to hear that our team made your check-in experience so memorable and welcoming. A glass of champagne is the perfect way to start your stay, and I’m thrilled that it set the tone for a fantastic visit. The Pan Pacific Masters weekend is indeed a busy time, so it’s especially rewarding to know that our team managed everything smoothly and efficiently. Your kind comparison to other experiences means a lot to us—we strive to make each guest feel valued and well-cared for, no matter how busy we are. Thank you again, Patsy, for choosing Sofitel Gold Coast Broadbeach. We look forward to welcoming you back for another seamless and enjoyable stay! Merci, Fraser Ross General Manager fraser.ross@sofitel.com

Awesome stay with fab breakfast spread

Tripadvisor 评级 4.0/5

Advay d Couples - 经 TripAdvisor 认证的评论

A fab stay with grand breakfast . the rooms are very comfortable and our room had an ocean view. tonnes of restaurant within walking distance with freat vibes of broadbeach . the beach at walking distance extremely good with great walking and jogging zones.

Bonjour, Thank you for your lovely review! I’m thrilled to hear that you enjoyed a “fab” stay with us and that the breakfast spread made a great start to your mornings. It’s wonderful that you found the room comfortable and enjoyed the beautiful ocean view—there’s nothing quite like waking up to those Broadbeach vistas. With so many fantastic restaurants and the beach just a short walk away, Broadbeach truly offers a unique experience, and I'm glad you were able to take full advantage of it. Whether it’s for a morning jog along the beach or an evening out, our location is perfect for enjoying everything the area has to offer. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another memorable stay! Merci, Fraser Ross General Manager fraser.ross@sofitel.com

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其他网络用户评价我们的酒店

  • 1,638 评论 9.3/10 位置
  • 2,723 评论 6.7/10 房间
  • 2,747 评论 8.5/10 服务
  • 153 评论 5/10 上网
  • 853 评论 5.9/10 清洁度
  • 829 评论 8.8/10 早餐
  • 759 评论 4.4/10 设施
  • 684 评论 6.7/10 食物

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