Sofitel Gold Coast Broadbeach 5 星

客户意见评级 (ALL 评级) 4.3/5 5,353 评论

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Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
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Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 伯德, 澳大利亚

描述

酒店其他优惠

  • 畅享美食，大饱口福

  • 步行片刻即可畅享无比刺激的太平洋冲浪体验

  • 顶尖土著艺术品

  • room81 - 一个有两位主厨的餐厅

我们的客房

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酒店位置

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 伯德
澳大利亚

GPS:-28.029367, 153.431579

电话
传真 +61 7 5592 3747

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  5,353 评论

TripAdvisor 评级  4.2/5  3,425 评论

Very bad offering, letting the brand down.

Tripadvisor 评级 2.0/5

GIMGFamily 经 TripAdvisor 认证的评论

Don't expect this to be a Sofitel. At best it's a basic mercure level offering. Not even novotel level. No lounge, gym is the size of 3 beds, bathroom amenities reduced fr9m Sofitel standards, beds are crap. Rooms not updated, but even worse were never to sofitel standard. Everything is crumbling. Bathrooms have holes, broken tiles etc... Breakfast buffet not to Sofitel standards. Book the novotel instead. Cheaper and possibly better.

客户意见评级 5.0/5

Ziwei W. 家庭住宿 - 所有已确认评论

还会再次入住

Bonjour Ziwei, Thank you very much for your lovely feedback. It was a true joy to read your comments, and we are delighted to know that you found our location so convenient and that you would happily stay with us again. We are thrilled that your family stay was such a positive experience and that everything from arrival to departure met your expectations. Your kind words mean a great deal to our team and encourage us to continue delivering memorable moments for our guests. We very much look forward to welcoming you back to Sofitel Gold Coast Broadbeach in the future. Merci, Matt Andraws General Manager

The place to stay on the Gold Coast.

Tripadvisor 评级 5.0/5

P9625CFfrankm 经 TripAdvisor 认证的评论

Thank you to the outstanding Team and Team at the Sofitel Broadbeach. Service from the whole Team from Hotel entrance to checking in, concierge directing us to our room was impeccable. Great views from our room on the 11th Floor, we all loved the marble bathroom. Breakfast is excellent, great variety, fresh and plentiful. The Chia is yummy, we spoke to one of the Chef Team Adsa who prepared, giving us her recipe. Vianne is an absolute GEM, Guest Experience Manager, my family and I chatted with her at Breakfast. Great to see the Senior Team engaging with us guests. Top stay at a great hotel on the Gold Coast. Thank you.

Bonjour Frank M, Thank you sincerely for such an outstanding and heartfelt review. Reading your comments truly warmed my heart, and I cannot thank you enough for taking the time to share your experience with us. I am absolutely delighted to know that your stay was memorable from the moment you arrived, and that our team — from the hotel entrance through to concierge and breakfast — made such a positive impression. Your kind words about the service being impeccable are incredibly rewarding for all of us. It is wonderful to hear that you enjoyed the views from your room on the 11th floor and that the marble bathroom was a highlight — a little touch of Sofitel luxury we are proud of. I am also thrilled that breakfast exceeded your expectations. I will certainly share your lovely feedback with our Chef team, especially Adsa, who will be so pleased to know you enjoyed her chia recipe. Your special mention of Vianne truly means a lot. She is indeed a gem, and your comments perfectly reflect her passion for guest connection and care. We strongly believe that genuine engagement makes all the difference, and it is lovely to know this was felt by you and your family. Thank you once again for your trust, your kind words, and for choosing Sofitel Gold Coast Broadbeach. We hope to welcome you and your family back very soon for another exceptional stay. Merci, Matt Andraws General Manager

Dated

Tripadvisor 评级 3.0/5

Dreamer40923251440 经 TripAdvisor 认证的评论

Hotel rooms are a bit dated. Also has no club lounge which is very disappointing for a Sofitel Hotel

Bonjour Dreamer40923251440, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry to read that your experience did not meet your expectations, particularly regarding the condition of the rooms and the absence of a Club Lounge. I understand how this can be disappointing, especially when choosing a Sofitel hotel, and I appreciate you sharing this openly. Your comments regarding the dated feel of the rooms have been noted and we are in the initial discussion phase around future capital enhancements with our owners and this further supports our conversation. Thank you once again for your honest feedback. It is only through comments such as yours that we can continue to improve. Merci, Matt Andraws General Manager

Below standard Accomodation

Tripadvisor 评级 1.0/5

Mark R 经 TripAdvisor 认证的评论

We paid over $400 per night for 5 nights and left very Disappointed to say the least. We often stay in modern Accor Motels but the Sofitel here looks like nothing has been updated for over 20 years. A kettle and 2 coffee mugs were the only room facilities except for a 20+ year old TV that you can't access Streaming on. The room clearly hasn't had any improvements for many years, shower head leaks and no soap or shampoo. I've stayed in $150 a night Motels in better condition.

Bonjour Mark R, Thank you for taking the time to share your detailed feedback following your recent stay with us at Sofitel Gold Coast Broadbeach. I am truly sorry to read of your disappointment, and I would like to sincerely apologise that your experience did not meet your expectations, nor the standards we strive to deliver — especially as a valued ALL Accor Classic member and Accor Vacation Club member. While I am pleased to note that you appreciated our location, I am genuinely concerned by your comments regarding the condition of the room, in-room amenities, perceived value, and overall comfort. With regard to in-room amenities, I would like to clarify that our rooms are equipped with mini bar menus accessible via QR code, allowing guests to place orders directly or alternatively through our reception team. That said, it is clear this was not communicated well during your stay, and for that I sincerely apologise. I am also sorry that the room felt dated and did not provide the level of comfort or modern features you expected, particularly given the nightly rate. We are currently in discussions with our owners around future capital enhancements. Thank you again for your honesty. While I regret that we did not deliver the experience you deserved, your feedback gives us the opportunity to improve, and for that I am grateful. Merci, Matt Andraws General Manager

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其他网络用户评价我们的酒店

  • 1,730 评论 9.4/10 位置
  • 2,655 评论 6.6/10 房间
  • 2,892 评论 8.5/10 服务
  • 100 评论 5.4/10 上网
  • 836 评论 6.1/10 清洁度
  • 795 评论 4.7/10 设施
  • 723 评论 8.7/10 早餐
  • 642 评论 7.2/10 食物

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