曼特拉塞拉豪华酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 488 评论

曼特拉塞拉豪华酒店 - Image 1
曼特拉塞拉豪华酒店 - Image 2
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22 Surf Parade, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 布罗德海滩中心位置

  • 步行即可到达原始海滩

  • 一系列卓越的度假村设施

  • 空间宽敞、设施齐全的客房，可欣赏完整海景

  • 接待处开放时间为上午 9 点至下午 5 点

我们的客房

套房

三卧室海景套房

  • 7 个人最多
  • 140 m² / 1506 sq ft
  • 床上用品 1 x 特大床 和 1 x 大床 和 2 x 单人床
  • 景色: 拥有海景
  • 大部分的住宿: 阳台

酒店位置

曼特拉塞拉豪华酒店

22 Surf Parade
4218 布罗德比奇
澳大利亚

GPS:-28.034654, 153.431848

电话
传真 +61 7 5668 5101

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

2 游泳池

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  488 评论

TripAdvisor 评级  4.0/5  1,560 评论

Great Location ...

Tripadvisor 评级 3.0/5

Chch35 经 TripAdvisor 认证的评论

Room 1901 great location being close the Pacific Fair Wifi - didnt work Rooms are in need of a spruce up, dirty blinds, windows sealed with tape so the rooms are extremely noisy from the wind and the traffic. ( Traffic goes all night ) Staff were great to deal with with Could be a bit cleaner but if your not to worried then the location is perfect

Spacious room - disappointing check-in experience

Tripadvisor 评级 3.0/5

Lynda A 经 TripAdvisor 认证的评论

We arrived at 4:30pm and were told our room was not ready - the hotel was short staffed. I was promised a hamper for the inconvenience, and 10% off our next stay. The family behind us had been waiting for 2 1/2 hours for their room! The room was ready at 5:45pm - we had dinner reservations at 6:30pm which we were late for. The apartment was spacious, unfortunately quite noisy with the traffic outside. Upon checking, the dishwasher was not cleaned before we checked in and the shower head was broken in the 2nd bathroom. The hamper I was promised was not given - instead we were given vouchers to go to Q1 for 2 adults and 2 children. These we could not use as 1 of our children was too old for the vouchers. I would have preferred the promised hamper. This stay was for our wedding anniversary - it was not the stay I had hoped for.

Dear lyndaa878, Thank you for taking the time to share your experience with us. I sincerely apologise for the challenges you faced during your stay, especially given that it was a special occasion for your wedding anniversary. I regret that your room was not ready upon arrival and that you had to wait longer than expected, which impacted your dinner plans. I understand how frustrating it must have been to not receive the hamper that was promised and to find the dishwasher and shower head in less than ideal condition. Your feedback regarding the noise and the vouchers instead of the hamper is noted, and I will ensure that our team addresses these issues to improve our guest experience moving forward. We strive to provide a seamless and enjoyable stay for all our guests, and I’m truly sorry that we fell short during your visit. Thank you once again for your feedback. We value your input and hope to have the chance to provide a much improved experience in the future. Sincerely, Rebecca Noyes General Manager

Perfect location but the hotel is from hell!!

Tripadvisor 评级 1.0/5

P4602ZLmichaeln 经 TripAdvisor 认证的评论

We are a family of 5 and this was our second holiday on the Gold Coast The Mantra Sierra Grand Hotel is perfectly located directly opposite Pacific Fair and 70m away from the beach. The views from the hotel (we were on the hinterland side) were spectacular day and night! The rooms were spacious. The living areas were accommodating as a climate control was efficient. As apartments with fully laid out kitchen ready for cooking, we did expect Miner amenities like dishwasher liquid and dishwasher tablets but Will provided The dryer was faulty and would not work. The dishwasher was faulty and did not work. The hotel advertises free Wi-Fi however that Wi-Fi is 14 stories lower in the basement which means it’s in accessible from the rooms. We were forced to use our own mobile phones as Mobile hotspots to simply access anything on the web including Netflix We had a major leak that became a parent after the boys had operated the second shower underneath the breakfast benchtop. The carpet was wet after close inspection. We detected a bit of mould underneath that benchtop along the wall and on the carpet. It seems this lake had been left unattended For sometime and the stitch of mould was strong and was simply unacceptable and uninhabitable. Arising the issue with reception. They organised another room for us two doors down on the same level with the same aspect. They simply swap the keys and we spent two hours configuring all our gear from one room to the other no assistance no help from the hotel After settling into the new apartment, we’ve restocked all our shopping and left it in the pantry area After putting on a wash we noticed foam bubbles coming out of the downpipe in the pantry area. Unfortunately we noticed too late because the water had submerged 3/4 of all our shopping. Surely not all rooms in this hotel would have the same issues that we experienced. We may have just been very unfortunate to have the run that we did had. We had stayed another two days. We probably would’ve relocated again third time lucky?? The Gold Coast is an incredible place. The hotel is in an incredible location however it’s very difficult for us to recommend this hotel given our experiences. Management at reception did tell us that we would receive a call from the hotel management regarding our stay We are still waiting for them to contact us… We will be reviewing our stay on Google stays and other accommodation review sites that we use regularly

Dear P46027Lmichaeln, Thank you for taking the time to provide such detailed feedback. I’m truly sorry for the issues you experienced during your stay and understand how disappointing this must have been, especially with the maintenance concerns and the inconvenience caused by your room transfers. While I’m pleased to hear you enjoyed the location and views, it’s clear we fell short in several areas, particularly with the faulty appliances and the leak you encountered. This is certainly not the standard we aim to provide, and we sincerely apologise for the impact it had on your holiday. Rest assured, we are investigating these issues thoroughly to prevent them from happening again. We also regret that there was a delay in our management following up with you, and we are taking steps to ensure better communication moving forward. Your experience does not reflect the level of service we strive for, and we appreciate you bringing these matters to our attention. Thank you again for your feedback, and we hope to have the opportunity to provide a much better experience in the future. Sincerely, Rebecca Noyes General Manager

Very disappointing

Tripadvisor 评级 1.0/5

Helen G 经 TripAdvisor 认证的评论

Out of hours check in process a complete failure, the new system is simply not fit for purpose. Arrived at 7pm with no staff on site, could not get access to room keys for an hour and a half and only then because the night porter came through to get something behind reception. The apartment itself was so dirty it looked like it had not been cleaned properly for months. The sheets on the beds were clean but the blankets were literally stiff with dirt and grime. Considering what we were charged for our stay we expected much much better.

Dear helengL3866FW, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience with our out of hours check-in process and the cleanliness of the apartment. This is certainly not the standard we strive to maintain and I understand how frustrating this must have been. We take your concerns about the check in process seriously, and we are reviewing the system to ensure this does not happen again. Additionally, I’ve addressed the cleanliness issues with our housekeeping team to ensure immediate improvements are made. We appreciate your comments, as they help us improve our services. Please accept our formal apologies for the inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide the experience you rightfully expected. Sincerely, Rebecca Noyes General Manager

Lovely room, great value.

Tripadvisor 评级 5.0/5

Nicholas M 经 TripAdvisor 认证的评论

The room was amazing for the price. Great views of some of the city and west toward the sun setting over Mount Tambourine. Great value and wonderful check-in personnel. A very comfortable stay indeed and plenty of room to spare. Happy to go there again.

Dear nicholasmV1595YD, Thank you for your fantastic review! We're delighted to hear that you enjoyed the room and found it to be such great value. It’s wonderful that you appreciated the views and had a comfortable stay. Our check in team will be pleased to know they made your experience even more enjoyable. We can’t wait to welcome you back for another memorable visit! Sincerely, Rebecca Noyes General Manager

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其他网络用户评价我们的酒店

  • 274 评论 9.4/10 位置
  • 412 评论 5.6/10 房间
  • 242 评论 7.6/10 服务
  • 36 评论 2.9/10 上网
  • 189 评论 3.2/10 清洁度
  • 50 评论 6/10 性价比
  • 27 评论 1.8/10 食物

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