曼特拉塞拉豪华酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 521 评论

曼特拉塞拉豪华酒店 - Image 1
曼特拉塞拉豪华酒店 - Image 2
曼特拉塞拉豪华酒店 - Image 3
曼特拉塞拉豪华酒店 - Image 4
22 Surf Parade, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 步行即可到达原始海滩

  • 一系列卓越的度假村设施

  • 空间宽敞、设施齐全的客房，可欣赏完整海景

  • 接待处开放时间为上午 9 点至下午 5 点

我们的客房

套房

三卧室海景套房

  • 7 个人最多
  • 140 m² / 1506 sq ft
  • 床上用品 1 x 特大床 和 1 x 大床 和 2 x 单人床
  • 景色: 拥有海景
  • 大部分的住宿: 阳台

酒店位置

曼特拉塞拉豪华酒店

22 Surf Parade
4218 布罗德比奇
澳大利亚

GPS:-28.034654, 153.431848

电话
传真 +61 7 5668 5101

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

2 游泳池

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  521 评论

TripAdvisor 评级  3.8/5  1,568 评论

客户意见评级 5.0/5

Jiaxiang Y. 商务住宿 - 所有已确认评论

非常棒，位置很好；面向城市可以看到日落，然后离north站也很近，交通便利

Dear guest, Thank you for your positive review of our hotel. We are delighted to hear that you enjoyed the location of the hotel and the convenient transportation. We look forward to your next visit and hope you enjoy even more wonderful moments. Sincerely, Mantra Sierra Grand Broadbeach

Disgusting - never again

Tripadvisor 评级 1.0/5

A F 经 TripAdvisor 认证的评论

We chose the Sierra Grand based on its location and photos online (stupid I know) When we entered the 3 bedroom partial ocean view room 1503, I was disgusted. The room was clearly old and dated, but that wasn't the issue. There was grime throughout the kitchen and streak marks in a half attempt to clean it. There were stains on the couch, the carpet looked putrid and felt manky, I don't think it has ever been cleaned. I told the kids not to walk around barefoot. The beds were only made with a fitted sheet and a top sheet. No blanket/quilt. It was strange. I rang reception after 20 minutes and told them how disappointed I was and asked to move to another 3 bedroom. I was told they were all booked and there's nothing they could do. We didn't even unpack, we left everything in our bags as the wardrobes were disgusting, uncleaned shelves and musty and damp. The sad part is the luggage we stored in the wardrobes developed white/green furry mould underneath which we noticed when we were packing at the end of the trip. So the floor of the wardrobes must have been damp. When we lifted the lid of the washing machine the smell that came out was absolutely putrid and foul. We needed to wash our clothes but that was another level of disgusting. We did a load and grey grime sludge came out of the barrel holes and left stains all over a white piece. We spent as little time in the hotel as possible, hated being there, and that was our first family holiday since pre covid that we had booked and looked forward to, and we had to endure 10 nights living in filth. The hotel has its own residents and is pet friendly. We had an female senior standing in the middle of the elevator doors with her dog, and wouldn't move back to let us in the lift. We would have to had step over the dog or the lead to get in. She asked if we had an issue with her dog (as we weren't able to walk in anyway) I said yes my daughter is scared of dogs. She said 'bye bye then' and shut the doors. Hated this holiday, hated the money we wasted on it, loved the family time, but the hotel room should be reported to the health department. Disgusting- Room 1503, run a mile.

No Creature Comforts

Tripadvisor 评级 3.0/5

Tasha B 经 TripAdvisor 认证的评论

Family & apartment oriented. No creature comforts you expect for this price. Lounges are old & no support so you sink, bed is very hard & no underlay/topper, pillows are old & extremely hard, blinds are sheer so up at the crack of dawn & no tv internet (bring your own chromecast). Outside pool is roadside, cnr of 2 roads with fence only 1mtre high so everyone can see you when you stand & noisy instead of relaxing. That said, very clean & close to transport hub & shops. Staff are so nice ut need to know more about area.

Great Stay at Mantra.

Tripadvisor 评级 5.0/5

Tourist49821235675 经 TripAdvisor 认证的评论

Just finishing our stay at Mantra Sierra Grand Broadbeach and it has been fantastic.The 3 bedroom apartment we stayed in was excellent, very clean, spacious and equipped with all the facilities we needed. All the staff were extremely pleasant and helpful throughout our stay. We were initially concerned after reading some negative reviews, but we believe that many of these relate to apartments managed through Airbnb or private agents which are not under Mantra’s management. To ensure the best experience and service we strongly recommend booking directly through the Mantra Sierra Grand team, Josh and Tamara will be able to answer anything and give such friendly customer service. Overall we couldn’t be happier with our stay and will definitely return. Highly recommended.

Very disappointed and wishing I had read the reviews before booking.

Tripadvisor 评级 2.0/5

Leah M 经 TripAdvisor 认证的评论

Our serviced apartment was in a great location, directly across from Pacific Fair shopping centre, and a short walk from the beach and restaurants of Broadbeach. While that's great, my main expectation when booking any accommodation is cleanliness and hygiene... I’ve never encountered an issue like we had here. When we checked into Mantra Sierra Grand Broadbeach earlier this week, we realised our beds were made with just a fitted sheet and a top sheet—no quilt, blanket, or doona. We called and requested quilts, assuming this was an error. Someone arrived and remade our beds with a quilt. It wasn't until we went to put our son to bed that evening, I realised we were given uncovered quilts which had been put directly in contact with the bottom sheet on the bed, with the top sheet just placed in top of the quilt. These quilts also had visible stains... I was so confused. We had a spare bed in my son's room, so managed to make his bed up using these sheets, so he wouldn't be in direct contact with the uncovered quilt. We flipped the sheet on our bed to put between us and our quilt. When I asked at reception the next morning for an extra sheet for us, so we could make our bed properly and wouldn't have to come in contact with the stained quilt, I was told that this wasn't an error, that it is standard practice for Mantra hotels in Queensland - double sheeting only, no triple sheeting, no quilt covers etc. While the staff member agreed to send up one extra sheet and a towel at my request, these then never came. There was no apology, and no sense that this was unusual or unhygienic. While our apartment wasn't the cleanest in general, this crossed such a line for me, I'm actually still horrified. I also really regretted not looking at all the similar reviews before booking, as I can see this is a longstanding issue that hasn't been addressed. It never crossed my mind that a hotel brand as trusted as Mantra would provide uncovered quilts and expect guests to sleep directly against them. It's completely below the standard you’d expect from this company. This experience really impacted our comfort and feeling of cleanliness throughout the stay. In addition, the windows in our apartment offered very little protection from the sound of loud winds, as well as night roadworks, which began at around 1am, every night of our stay. The block out blinds were also missing in the bedrooms (there was one in the loungeroom, so it was obvious what was missing - some blinds did remain in the bedrooms, but with gaps in between them), which meant the light in the bedrooms was quite bright, even at night. All in all, I am just so disappointed. We won’t be returning.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 319 评论 9.4/10 位置
  • 484 评论 4.9/10 房间
  • 276 评论 7.6/10 服务
  • 43 评论 2.3/10 上网
  • 219 评论 2.3/10 清洁度
  • 47 评论 5.2/10 性价比
  • 35 评论 3.8/10 食物
  • 9 评论 1.8/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 布罗德比奇 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。