曼特拉塞拉豪华酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 505 评论

曼特拉塞拉豪华酒店 - Image 1
曼特拉塞拉豪华酒店 - Image 2
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22 Surf Parade, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 布罗德海滩中心位置

  • 步行即可到达原始海滩

  • 一系列卓越的度假村设施

  • 空间宽敞、设施齐全的客房，可欣赏完整海景

  • 接待处开放时间为上午 9 点至下午 5 点

我们的客房

套房

三卧室海景套房

  • 7 个人最多
  • 140 m² / 1506 sq ft
  • 床上用品 1 x 特大床 和 1 x 大床 和 2 x 单人床
  • 景色: 拥有海景
  • 大部分的住宿: 阳台

酒店位置

曼特拉塞拉豪华酒店

22 Surf Parade
4218 布罗德比奇
澳大利亚

GPS:-28.034654, 153.431848

电话
传真 +61 7 5668 5101

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

2 游泳池

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  505 评论

TripAdvisor 评级  4.0/5  1,564 评论

Tired & needs a renovation

Tripadvisor 评级 2.0/5

Jennifer M 经 TripAdvisor 认证的评论

Very disappointing. The apartment was tired & needs a renovation. The couch could do with a steam clean, smelt stuffy. Blankets need to be washed. Clothes dryer was not working. Just not worth what we paid. Could not get an extra car park yet they were not fully booked. Car park was virtually empty. I’m an ACCOR member & will be passing in my concerns as I would not like to see others waste their money. Plus was staff seemed friendly & good position. However I would not stay there again.

Great amenities, disappointing room

Tripadvisor 评级 2.0/5

alintawest 经 TripAdvisor 认证的评论

Stayed here over the weekend for a girls trip. When I first arrived to check in at 2pm, I was told the room wasn't ready. Tamara at front reception was wonderful and super accommodating. She was able to swap us to a room that was ready, as well as adding a second carpark to our booking. The room was an anti-climax. We stayed in a 3 bedroom ocean view. The room was very dated and dirty. There were marks all over the walls, the couch was stained everywhere (we had to put blankets down just to feel safe sitting on it), blinds were filthy and there was dust and hair on the tiles. The cupboards in the bedrooms smelt musty and were also filthy, the spare blankets in them looked like they'd been used by previous guests and not replaced. Between five of us, there was one toilet roll in each bathroom, one sachet of dishwashing powder, and one sachet of washing machine powder which was not enough. Beds weren't very comfortable. The TV is outdated. Negatives aside, the kitchen was well stocked with utensils and cooking appliances. The room had a good view of the ocean with nice big windows. The amenities were great, with an indoor and an outdoor pool to choose from, gym, sauna and a barbecue area. The building is well positioned, close to everything. Overall, I wouldn't stay here again. The rooms desperately need a refresh (and that couch belongs at the tip). The $1k for 2 nights price tag was far too expensive for the state of the room we got.

Convenient location

Tripadvisor 评级 4.0/5

himabindu b 经 TripAdvisor 认证的评论

A very convenient location close to Pacific fair shopping centre and walkable to the beach. Check in was easy and staff really kind and helpful. We were a family with three small kids and two elderly parents, so enjoyed using the indoor pool and sauna in the building. Fully equipped kitchen, which was very handy in making family meals. The only issue was the room felt a bit dated and not very clean. The sofa cushions and carpet were dusty, we even spotted some bugs in the carpet.

Dear vacation628710, Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our convenient location, close to Pacific Fair and the beach and that our team made check-in smooth and welcoming for you. It’s wonderful to know that your family could make full use of the indoor pool, sauna and kitchen facilities—perfect for family time together! We appreciate your valuable feedback regarding the room's condition and apologise for any areas that fell short of our usual standards. Rest assured, your comments on the sofa cushions, carpet and overall cleanliness have been noted and we’ll work with our housekeeping team to ensure these aspects meet the high quality we strive for. We are committed to continuous improvement and insights like yours play an essential role in helping us enhance our guest experience. Thank you again, and we look forward to welcoming you back for an even more enjoyable and memorable stay! Sincerely, Rebecca Noyes General Manager

Perfect Gold Coast getaway - will definitely return.

Tripadvisor 评级 5.0/5

390sued Friends getaway - 经 TripAdvisor 认证的评论

We had a perfect 3 day stay. Beautiful apt, furnished beautifully, lovely decor, spotlessly clean, great views over the hinterland. Great reception. Joshua and Tamara were so helpful, couldn’t do enough to make our stay enjoyable. The location is perfect. Pacific Fair, shops, restaurants, cafes for good coffee, light rail, beach - all 5 minute walk away. Mantra facilities are wonderful - pool, steam room, sauna, lounge, internet area and all spotless and smelling fabulous. Check in and departure were easy and as before Joshua and TAmara were excellent. Makes us want to return.

Dear 390sued, Thank you so much for your wonderful review! We're thrilled to hear that your 3-day getaway was perfect and that you enjoyed the beautifully furnished apartment, stunning views, and spotless surroundings. We’re delighted to hear that our customer service team took such great care of you, and we're especially pleased that Joshua and Tamara made your stay even more memorable with their friendly and helpful assistance—they’ll be thrilled to hear your kind feedback! We’re glad you made the most of our prime location and found everything you needed within a short walk, from Pacific Fair to the beach. It's also great to know you enjoyed our facilities like the pool and sauna, and that everything was in top condition. We can't wait to welcome you back for another perfect stay! Sincerely, Rebecca Noyes General Manager

Great Location ...

Tripadvisor 评级 3.0/5

Chch35 经 TripAdvisor 认证的评论

Room 1901 great location being close the Pacific Fair Wifi - didnt work Rooms are in need of a spruce up, dirty blinds, windows sealed with tape so the rooms are extremely noisy from the wind and the traffic. ( Traffic goes all night ) Staff were great to deal with with Could be a bit cleaner but if your not to worried then the location is perfect

Dear Chch35, Thank you for taking the time to share your review. We’re pleased to hear you found the location convenient, especially with Pacific Fair nearby, and that our staff provided great service during your stay. However, we're sorry to learn about the challenges you experienced with the room, including the cleanliness and the condition of the blinds and windows. We understand how important a quiet and comfortable environment is and we'll be addressing these issues with our housekeeping and maintenance teams. Your feedback is valuable and we’ll use it to make improvements. We hope to have the opportunity to welcome you back for a more comfortable experience in the future. Sincerely, Rebecca Noyes General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 293 评论 9.2/10 位置
  • 450 评论 5.6/10 房间
  • 254 评论 8/10 服务
  • 35 评论 4.4/10 上网
  • 198 评论 3/10 清洁度
  • 51 评论 5.5/10 性价比
  • 31 评论 2.2/10 食物
  • 6 评论 4/10 早餐

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