布罗德比奇曼特拉公园酒店 3 星

客户意见评级 (ALL 评级) 4.4/5 529 评论

布罗德比奇曼特拉公园酒店 - Image 1
布罗德比奇曼特拉公园酒店 - Image 2
布罗德比奇曼特拉公园酒店 - Image 3
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2685 Gold Coast Highway, 4218 布罗德比奇, 澳大利亚

描述

酒店其他优惠

  • 酒店坐落在布罗德比奇市中心

  • 3 家非常受欢迎的餐厅与酒店相连

  • 可步行至黄金海滩

  • 靠近轻轨车站

  • 可步行至星光娱乐场

我们的客房

酒店位置

布罗德比奇曼特拉公园酒店

2685 Gold Coast Highway
4218 布罗德比奇
澳大利亚

GPS:-28.030576, 153.430942

电话
传真 +61 7 5561 0810

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

游泳馆

Take a dip in our heated pool and spa at this Broadbeach hotel. Enjoy a BBQ with family and friends, workout in our gym, or visit the beauty salon.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  529 评论

TripAdvisor 评级  4.1/5  828 评论

卓越奖 2024

Needs repairs and better cleaning

Tripadvisor 评级 2.0/5

mandydowling1018 商务住宿 - 经 TripAdvisor 认证的评论

I don’t often give bad reviews, but this hotel requires an update. In my room the blinds were broken and look to have been for sometime. Originally only one button on the toilet flushed and by the end neither worked and it ran all night. Further to this there was a dirty sick left under the bathroom cabinet suggesting no one had bothered to vacuum/sweep there. I was staying with work colleagues and there experience was very similar.

LOST AND FOUND

Tripadvisor 评级 5.0/5

Arhan R 家庭住宿 - 经 TripAdvisor 认证的评论

I had accidentally left my necklace in the room while checking out, and honestly didn't expect to see it again. But when I called back shortly after, the staff had already found it, such a relief! Big shoutout to the lovely guy at reception who went above and beyond. He helped us store about 17 pieces of luggage (yes, 17!), and later even arranged a smooth after-hours check-in for us and found luggage inside our room The pool was closed during our stay, and while they did offer us access to the Sofitel, I honestly didn't mind the warmth and hospitality of the staff made up for everything.

Service

Tripadvisor 评级 4.0/5

Excursion18216416833 Solo travel - 经 TripAdvisor 认证的评论

Only issue is the aircon vents looks horrible with dust and my room nearby the elevator made sound all day. This was my third stay but the best thing I found this time was a new face on the reception and he patiently solved all our conference issues with the projector. Haven’t felt this level of service for a while from Mantra

Drab

Tripadvisor 评级 2.0/5

Veronica S 经 TripAdvisor 认证的评论

The room looks nothing like the photos. Pretty drab. Website did not state that pool and sauna were under refurbishment. Parking was ok after complaining to reception. The property is on a good location. Pillows are good. I would not stay here again.

Dirty room. Poor service. Very disappointed!! Would not recommend staying here.

Tripadvisor 评级 1.0/5

Melissa S 经 TripAdvisor 认证的评论

Having stayed with the Mantra brand numerous times before and working in the travel industry myself, there was a certain level of standard I expected when making this reservation. A week prior to check in, I spoke with front desk to ensure there would be a cot for our room as stated in our booking. Unfortunately, there was no cot in our room upon arrival and the receptionist even stated that she didn’t even know what a cot looked like but would try find one for us. I spoke with the manager to have a cot arranged asap but the sheets/blankets weren’t even the right size for the cot. The room was not cleaned properly as there was lots of hair in the bathroom draw, brown stains on the bathroom floor tiles and a huge amount of dust in the vents. Not to mention mould in another vent. Our balcony was filthy and there were cobwebs on the glass that clearly hasn’t been washed in months. I once again spoke with the manager and was promised a “VIP clean” of our room. This was not done. After complaining about the clean that was promised to us not having been done, a basic clean was finally done with no apology or compensation for our ongoing troubles. Would not recommend staying here!!! Travelling with an infant is hard enough, the last thing needed after a long day of travelling is checking into a dirty room with inadequate facilities.

Dear J3409PKmelissas, Thank you for taking the time to share your experience. I sincerely apologise for the distress caused by being initially assigned to a room that had not yet been prepared for your arrival. We understand how unsettling this must have been and deeply regret the inconvenience it caused. Please be assured this is not representative of our usual standards and I’m glad our afterhours manager was able to promptly address the situation. I’m also very sorry to hear about the air conditioning issues in your assigned room and the discomfort it caused during your stay. This is certainly not the experience we want for our guests, especially at this level of accommodation. Your feedback has been shared with our maintenance team to ensure this is addressed immediately. We take your concerns seriously and appreciate you bringing them to our attention. While I regret that we did not meet your expectations this time, we would welcome the opportunity to provide you with the seamless and comfortable experience you deserve on a future visit. Sincerely, Rebecca Noyes General Manager

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其他网络用户评价我们的酒店

  • 320 评论 9.6/10 位置
  • 411 评论 6.8/10 房间
  • 246 评论 8.5/10 服务
  • 17 评论 1.9/10 上网
  • 138 评论 4.9/10 清洁度
  • 32 评论 5.3/10 游泳池

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