Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 1,246 reviews

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Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
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Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Telephone
Fax +7 727 355 3939

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,246 reviews

TripAdvisor Rating  4.5/5  143 reviews

Certificate of excellence 2024

Great location and comfortable rooms

Customer review rating 5.0/5

Mohamed A. Families - Confirmed reviews ALL

We enjoyed our stay as a family. Rooms are comfortable. Breakfast variety was great. Hotel is well situated in the city center.

Dear Mohamed Ibrahim Ali A., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service. Superb friendly staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

First time stay in Novotel Almaty. Beyond expectations. Staff has done an outstanding job

Dear Dimitry Ferdi P., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Centrally located eco-friendly

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The sustainability drives initiated by the hotel was amazing. The room was comfy and the room-service was exceptional. Overall had a very good time and will strongly recommend within my network.

Dear Santosh Vasant S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The location is great, however....

Customer review rating 3.0/5

Bg Business - Confirmed reviews ALL

I do find this hotel a bit overpriced for what it offers: small rooms, average breakfast that we paid separately, and outdated design.

Dear Bunafsha G., Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 2.5/5

Asha J. Friends - Confirmed reviews ALL

The room cleaning was not done properly

Dear Asha j. Abubacker, Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 607 reviews 9.6/10 Location
  • 559 reviews 7/10 Room
  • 779 reviews 8.8/10 Service
  • 12 reviews 7.8/10 WiFi
  • 402 reviews 8.6/10 Breakfast
  • 230 reviews 8.2/10 Cleanliness
  • 207 reviews 4.5/10 Comfort
  • 190 reviews 8.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.