Novotel Bristol Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,490 reviews

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Novotel Bristol Centre - Image 1
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Victoria Street, BS1 6HY BRISTOL, United Kingdom

Description

Hotel extras

  • Large on site Car Park with Electric Car Charging Points (chargeable)

  • Play area with video games and table top football for the kids

  • Hotel Gym with Steam room and Sauna

  • Seven flexible, meeting rooms for your event

  • Close to Bristol Temple Meads Train Station

Our accommodation(s)

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Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY BRISTOL
United Kingdom

GPS:51.450786, -2.586452

Telephone
Fax +44 117 925 5040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,490 reviews

TripAdvisor Rating  4.0/5  1,898 reviews

Helpful staff

Customer review rating 3.5/5

Chris Families - Confirmed reviews ALL

Staff changed the rooms to be facing when they realised that 'Next to each other' had the lift between them. Accessible room was decent, but a low bath is not always suitable, showers with seats are the best.

Hot room

Customer review rating 3.0/5

Craig C. Couples - Confirmed reviews ALL

No glasses in room, air con not working even after bloke came to fix. Good food. No food discount .

Disapointed

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Room not suitable for a power wheelchair user (small no turning room) No turning room into wetroom Only one socket to charge wheelchair, not close to bed, have to recharge when in bed

Dear Mr A., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the accessible room. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will look at this issue to look at how we can address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

NOVOTEL VICTORIA STREET , BRISTOL

Customer review rating 1.0/5

James P. Business - Confirmed reviews ALL

On arrival when booking in we had to hang around reception and wait to be taken to our room to be let in as the door entry system to the whole hotel was not working , when we arrived back at the hotel later that evening we then had to go back to reception where we were issued an emergency electronic key and told quite bluntly that this had to be handed in on departure the next morning . We had a very early departure that morning so went to make a cup of tea in the room only to discover there was no milk so we left and purchased tea/coffee down the road at our expense !!!! I use this hotel for business at least 3 times a year and it would seem there is always a problem of some sort , i will probably try another central hotel as there are plenty to choose from . On a positive note the room and bathroom were very clean and comfortable .

Dear Mr P., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies that our lock system had gone down. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us for us to learn how to deal with such unexpected issues in the future. I am sorry to hear about the milk as this is an unexpected issue as milk should always be in the fridge where it is kept cool. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

Broken Shower

Customer review rating 2.0/5

G Business - Confirmed reviews ALL

Contacted hotel after stay to let them know about broken shower and never heard from them

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I also apologise that no one got back to you regarding reporting the issue of a broken shower. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the shower and improve communication with our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to add anything further please do not hesitate to contact me. Sincerely, Jonathan Meeson General Manager

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Other web-users rate our hotel

  • 843 reviews 9/10 Location
  • 1,228 reviews 6.9/10 Room
  • 988 reviews 8.6/10 Service
  • 24 reviews 4.6/10 WiFi
  • 515 reviews 6.3/10 Cleanliness
  • 452 reviews 8.1/10 Breakfast
  • 247 reviews 5.4/10 Value
  • 246 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.