Novotel Bali Benoa bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 440 ulasan

Jaminan Harga
Terbaik
Novotel Bali Benoa - Image 1
Novotel Bali Benoa - Image 2
Novotel Bali Benoa - Image 3
Novotel Bali Benoa - Image 4
70 Jalan Pratama, Tanjung Benoa, 80361 BENOA, Indonesia

Deskripsi

Keistimewaan hotel

  • Sauna dan perawatan spa yang memanjakan

  • Restoran Cocos Beach dengan pemandangan laut

  • Ski air, scuba diving, perahu berlantai kaca

Akomodasi kami

Take advantage of our Flight + Hotel offers

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Lokasi hotel

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Telepon
Fax +62 361 772237

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  440 ulasan

Peringkat TripAdvisor  4.0/5  3.664 ulasan

Sertifikat keunggulan 2024

Incompetence

Catatan Tripadvisor 1.0/5

LilithVH Ulasan TripAdvisor tersertifikasi

We were in this Hotel from 22.4 till 3.5. Our luggage got lost in Dubai on the flight to bali, so we stayed in this Hotel for the 2 weeks without any luggage. Now at the airport, when we board the plane back, Emirates informed us that the luggage was sent to the hotel on the 25.4... The people in Novotel let us stay in the hotel 1,5 weeks without telling us that our baggage arrived. We told them at the check in and several other times that we were waiting for the luggage ....how can that happen in a 5* Hotel. Never again.

Dear LilithVH, Warmest greeting from Novotel Bali Benoa! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry for the unpleasant experience that occurred namely with your luggage. We already investigate regarding this matter and take certain action. We would like to assure you that we take guest satisfaction very seriously and that we will take your feedback into consideration to improve our services in the future. We understand that you may not want to stay with us again, but we hope that you will give us the opportunity to serve you better in the future. Once again, we apologize for any disappointment you may have experienced and we hope to have the opportunity to welcome you back to our hotel in the future Kind regards, Bilal Chamsine - General Manager

cheated by Novotel

Catatan Tripadvisor 1.0/5

Expatriated-traveler Couples - Ulasan TripAdvisor tersertifikasi

When checking in, we were aggressively sold an upgrade. We were offered a price that seemed reasonable, so we accepted. After checking out we got an email saying they had offered us the wrong price and that they billed our card an extra 5 million IDR. We would have never accepted the upgrade at that price. Either they lied from the start or they billed us for their mistake, one that we never would have accepted. Either way it’s dishonest. Take your money elsewhere or spend your time disputing their unauthorized charges. Your choice.

Dear Expatriated-traveler, Warmest greeting from Novotel Bali Benoa! Thank you for taking your time to inform us about your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Novotel Bali Benoa. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore, i believe that my Front office Manager has contacted you personally regard of the refund of the fund. Once again, I truly hope this unfortunate incident will not deter you from returning to us in the future. Kind regardr, Bilal Chamsine - General Manager

Small room. Inappropriate for families.

Catatan Tripadvisor 2.0/5

romina_terrafino Ulasan TripAdvisor tersertifikasi

The room was for 2 persons and we booked for 4. My daughter slept in a coach that was very uncomfortable. We are supposed to sleep with my son ( 11 years old ) in our bed. We requested an extra bed and they want to charge us for that. UNBELIEVABLE!!! We went to the front desk to complain. They also leave 2 cups 2 glasses. Everything as we were only 2 persons. We travel a lot all over the world. Never happens this to us. We will never choose Novotel again.

Dear romina_terrafino, Warmest greeting from Novotel Bali Benoa! Thank you for taking your time writing this review. We would like to sincerely apologize due to the inconvenience happen during your stay. Please be rest assured that this is not typical neither a standard of product and service we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. In regards of the room configuration, the room can be accommodate up to 2 adults and 2 kids within existing bedding. Thank you again for sharing your feedbacks. I do hope there is a chance to welcome you back again and better serve you in the near future. Kind regards. Bilal Chamsine - General Manager

Old school banget hotel nya

Catatan tamu Avis 3.5/5

Anonim Keluarga - Ulasan terverifikasi ALL

Pengalaman rata2 saja.Tidak asa yg istimewa. Kamar terlalu jauh dari Parkiran dan lobi.Padahal kami bersama Manula.

Kepada Bapak Tonny Siakiman Ali yang terhormat, Salam Hangat dari Novotel Bali Benoa. Terima kasih telah meluangkan waktu Anda yang berharga, untuk berbagi pengalaman tinggal Anda. Dikesempatan kali ini, mohon izinkan kami untuk menyampaikan permintaan maaf kami yang sedalam -dalamnya atas ketidaknyamanan yang Anda alami selama menginap bersama kami dikarenakan hotel konsep dan posisi bangunan kami yang belum memenuhi ekspektasi Anda. Masukan dari setiap tamu kami sangat berharga, sebagai salah satu acuan peningkatan kualitas layanan kami. Sementara itu, kami berharap agar mendapat kesempatan untuk menyambut Anda kembali dalam waktu dekat dan memberikan pelayanan kami yang lebih baik. Hormat kami, Bilal Chamsine - General Manager

Great Hotel and staff!

Catatan Tripadvisor 5.0/5

Archie2231 Couples - Ulasan TripAdvisor tersertifikasi

Upon arrival which was late evening greeted by friendly receptionist and taken to our very spacious room which was very clean and modern. All the staff were very friendly and greeted you with a smile they could not do enough for you.The morning breakfast was amazing food and plenty of variety to suit all. The pool area was very clean and beach area was also clean, towels are available and you can get as many as you wish.The sunbeds were always available at any time and the staff around the pool were great getting you anything that you needed! We had 4 lovely nights and would highly recommend this hotel!

Dear Archie2231, Warmest greeting from Novotel Bali Benoa! We thank you so much for your wonderful review regarding your stay at Novotel Bali Benoa. We very happy to learn that you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bilal Chamsine - General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 226 ulasan 8.8/10 Lokasi
  • 542 ulasan 8.2/10 Kamar
  • 764 ulasan 9.2/10 Pelayanan
  • 11 ulasan 2.9/10 Internet
  • 246 ulasan 9.6/10 Kebugaran/olah raga
  • 244 ulasan 8.9/10 Sarapan
  • 238 ulasan 8.6/10 Kebersihan
  • 188 ulasan 8.8/10 Suasana

Diberdayakan oleh Trustyou

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