Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 509 ulasan

Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
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Mercure Resort Sanur - Image 4

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Peringkat ALL  4.4/5  509 ulasan

Peringkat TripAdvisor  4.0/5  3.205 ulasan

Sertifikat keunggulan 2024

Checkin experience

Catatan Tripadvisor 5.0/5

760denisep Friends getaway - Ulasan TripAdvisor tersertifikasi

We just had the most incredible check-in experience with Brian, with what could’ve been a very challenging encounter. Brian went to great lengths to make sure we were accommodated and so very well taken care of. Kind and caring, exactly the way we wanted to start our holiday

Dear 760denisep, We are so happy to hear that your check-in experience with Brian was a highlight of your stay! We would be so grateful if you could take a moment to share your experience in a review. Your feedback not only means a lot to us but also helps others looking to enjoy a seamless and welcoming experience like yours. Thank you again for choosing to stay with us, and we hope the rest of your holiday continues to be just as amazing! Warm regards, Anna Guest Experience

A treat !!

Catatan Tripadvisor 5.0/5

Sherri B Ulasan TripAdvisor tersertifikasi

I could not have asked for a better checkin experience with Brian! He made what could have been a challenging arrangement of rooms into an absolute dream. He is kind and gracious, and made it happen! We are so very grateful. Beautiful hotel and grounds

Dear X8164TUsherrib, Thank you so much for your kind words! We're thrilled to hear that Brian made your check-in experience so seamless and enjoyable. We truly appreciate you recognizing his efforts in making your stay a dream. It’s wonderful to know you enjoyed the hotel and grounds as well! We look forward to welcoming you back soon. Warm Regards, Anna Guest Experience

Sanur

Catatan Tripadvisor 5.0/5

Louise Å Friends getaway - Ulasan TripAdvisor tersertifikasi

Good service from Brian when the bed was broken. Very helpful staff and a cozy place. Near the ocean, nice pools. The location is great. It's not to busy in the area, but close ro markets. A lot of restuarants nearby to choose from. Cozy houses to live in.

Dear Louise A, Thank you for your kind review! We're so glad to hear that Brian was able to assist you promptly and that you enjoyed our cozy atmosphere, pools, and convenient location near the ocean and local restaurants. It’s wonderful to know that the peaceful surroundings and close proximity to markets helped make your stay even more enjoyable. We truly appreciate your feedback and hope to welcome you back for another relaxing stay soon! Warm regards, Anna Guest Experience

Mecure is looking tired and whilst staff polite and friendly on the whole we found some were disinterested and one manager very

Catatan Tripadvisor 3.0/5

kiwi6181 Friends getaway - Ulasan TripAdvisor tersertifikasi

A male staff manager was very rude after we had booked room for event. He then told was taking photos for Facebook but in fact took photos of our food and drinks as if we were going to cause damage. He also queried the booking despite us confirming the booking with reception twice and with a senior Manager. We felt very disrespected as guests.

Dear kiwi6181, Thank you for sharing your feedback. We’re glad to hear that most of our staff were polite and friendly, though we’re sorry to hear that one of our managers made you feel disrespected. As mentioned in our previous communication, we’ve addressed the situation and clarified the misunderstanding. We appreciate you taking the time to share your concerns, and if there’s anything further you'd like to discuss or if there’s anything else we can assist with, please don’t hesitate to reach out directly. We value your feedback and look forward to continuing to improve your experience with us. Kind Regards, Samuel Theodorus Guest Experience Manager

Check in is horrendous

Catatan Tripadvisor 3.0/5

lainielynch Friends getaway - Ulasan TripAdvisor tersertifikasi

This hotel reception needs staff that are trained properly the young man who checked us in was obnoxious and just ignored all of my requests made previous to arrival. I booked 2 rooms and our friends joined us the next day. I had asked for rooms near the main pool and rooms side by side. Our rooms could not have been further apart, and he just kept repeating he couldn't put us together. I am Accor Platinum and they can not even accommodate any requests. The hotel was half empty and could have easily granted my requests. The Breakfast was good and beach beautiful. Beds are hard as rocks, and I had to request a mattress topper, which was so thin it made little difference. The next day and older receptionist told me the rooms were together as per my booking request. So why was the young man so obstructive? The bar staff were good and were the reason for an extra star

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 779 ulasan 9.5/10 Lokasi
  • 1.301 ulasan 7.1/10 Kamar
  • 1.503 ulasan 9.3/10 Pelayanan
  • 15 ulasan 8.1/10 Internet
  • 698 ulasan 7.5/10 Kebersihan
  • 617 ulasan 9.2/10 Pantai
  • 516 ulasan 8.2/10 Sarapan
  • 11 ulasan 4.7/10 Keberlanjutan

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