Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 462 ulasan

Jaminan Harga
Terbaik
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telepon
Fax +62 361 287303

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  462 ulasan

Peringkat TripAdvisor  3.9/5  3.338 ulasan

Sertifikat keunggulan 2024

Sanur hotel

Catatan Tripadvisor 5.0/5

janz326 Ulasan TripAdvisor tersertifikasi

Friendly staff and nice clean room. Good location on the beach and large breakfast buffet including gluten free options.

Mercury Sanur

Catatan Tripadvisor 5.0/5

Jeff G Ulasan TripAdvisor tersertifikasi

Great value and location Great staff and service, everyone very helpful and polite , right on the beach and a short walk to bars and restaurants

Dear Valued Guest, Thank you for sharing your kind review and for choosing Mercure Bali Sanur Resort. We’re delighted to know you enjoyed our beachfront location and the genuine hospitality of our team. Your kind words about our friendly and helpful staff truly mean a lot — they take great pride in creating a comfortable, spirited stay for all our guests. We’re pleased that our location allowed you to easily explore the charming cafés and restaurants nearby. We look forward to welcoming you back soon for another luminous experience by the peaceful shores of Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Mercure sanur, beautiful and tranquil!

Catatan Tripadvisor 5.0/5

Kevin M Ulasan TripAdvisor tersertifikasi

Stay was brilliant, very smooth check-in and out, breakfast good with lots of coffee machines 😂 Reception very helpful and the manager very professional- not a bad location with plenty of rests and bars on the beach and surrounds- would stay again as staff very friendly! 👍

Dear Valued Guest, Thank you for sharing such a wonderful review of your stay at Mercure Bali Sanur Resort. We’re delighted to know your visit was relaxing and that our smooth check-in process, crafted breakfast experience, and welcoming team made your time with us enjoyable. It’s also great to hear you appreciated our tranquil beachfront location, surrounded by local cafés and bars that capture the spirit of Sanur. Your kind recognition of our team’s professionalism and friendliness truly means a lot. We look forward to welcoming you back soon for another luminous and memorable stay by the sea. Warm regards, Samuel Theodorus Guest Experience Manager

We had so much fun at our wedding, all of our guest enjoyed everything Mercure Sanur has to offer. Huge thank you

Catatan Tripadvisor 5.0/5

Culture04947050896 Ulasan TripAdvisor tersertifikasi

We had an amazing time celebrating our wedding. We had 70 guest join us from all over Australia, from many states within. 13 kids were with us also. They enjoyed the pool many times and had lots of tasty food. Staff and managers were amazing, very helpful and made our stay so special. We ate on the beach for dinner, and food and entertainment were all next level. Would definatly recommend Mercure Sanur to everyone!

Dear Valued Guest, Thank you for sharing such a wonderful review and for choosing Mercure Bali Sanur Resort as the venue for your wedding celebration. It brings us immense joy to know that you, your family, and your guests had such a memorable and joy-filled experience with us. We’re truly delighted that our team, from service to management, helped make your special day seamless and full of cherished moments. It’s also wonderful to hear that both adults and children enjoyed our pools, crafted dining experiences, and beachfront setting — creating memories that will last a lifetime. Your kind words and recommendation mean a great deal to all of us. We wish you and your partner a future filled with happiness, and we hope to welcome you back soon for another luminous celebration by the shores of Sanur. Warm regards, Samuel Theodorus Guest Experience Manager

Nah! Never again! A few positives, but too many negatives..

Catatan Tripadvisor 2.0/5

MJD013 Ulasan TripAdvisor tersertifikasi

We stayed here for five nights and were very disappointed with the hotel. We arrived late evening, our Accor Plus Platinum Explorer status was recognized and check-in was quick and efficient. We decided to eat at the restaurant and have the BBQ seafood buffet and a few drinks. The BBQed food was cold (warm at best), and we had to keep asking to put our items back on the grill to warm up. Service was painfully slow for the drinks, with multiple reminders to follow up. They forgot to include the Accor discounts on the bill, and to make matters worse, when queried, the waitstaff argued that it had been included. When we pulled out a calculator (phone) and insisted they explain how it was calculated, they relented and acknowledged that they had made a mistake! The next day we noticed a foul smell in our bathroom, and we asked reception to have a look and fix. Nothing was done, other than to place a few scented incense sticks near the drain. The overhead rain shower was a trickle, and the hand-shower was pointed parallel to the floor and could not be adjusted. We asked for the rain shower to be fixed; again.. no action taken. Breakfast was ok, but this is a large hotel so expect a large crowd of people at breakfast. They do have plenty of tables, so seating wasn't an issue.. but we did have our eggs going missing (or forgotten) on one occasion. On the positive side of things, some of the staff were very friendly, but some in the restaurant and at breakfast were inefficient (or trying to do the least work). The room was large and well furnished, the bathroom was large, and the beds were very comfortable. I did find it strange and unusual that the hot water kettle and fridge was in the bathroom (never seen that before). The two pools are good, not crowded; although the pool near the restaurant did run out of loungers to lie on. The location of the hotel is great, just on the beach; and easy access to the Sanur 'boardwalk' along the beach to wander towards the other warungs and restaurants. But all said and done, we wouldn't stay here again

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your stay with us. While it is heartening to know you appreciated our beachfront location, spacious rooms, and comfortable bedding, we regret to learn that several aspects of your stay did not meet your expectations. Your observations regarding the dining experience, service consistency, and bathroom maintenance have been carefully noted. We have shared this feedback with our culinary, engineering, and service teams to ensure immediate follow-up and stronger quality control. Please rest assured that these points are being addressed to prevent recurrence and to enhance the overall guest experience. We also truly value your loyalty as an Accor Plus Platinum Explorer member and regret that this stay did not reflect the seamless and rewarding experience you deserve. Your comments are being reviewed with the aim of improving communication and recognition processes across all guest touchpoints. Despite your disappointment, we sincerely hope you may consider giving us another opportunity to deliver a stay that reflects the genuine warmth, professionalism, and crafted comfort that Mercure Bali Sanur Resort stands for. Warm regards, Samuel Theodorus Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 785 ulasan 9.5/10 Lokasi
  • 1.321 ulasan 7.1/10 Kamar
  • 1.548 ulasan 9.2/10 Pelayanan
  • 17 ulasan 6.7/10 Internet
  • 757 ulasan 7.5/10 Kebersihan
  • 615 ulasan 9.3/10 Pantai
  • 556 ulasan 7.8/10 Sarapan
  • 71 ulasan 6.5/10 Kebugaran/olah raga

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.