Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 261 ulasan

Jaminan Harga
Terbaik
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telepon
Fax +62 361 287303

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  261 ulasan

Peringkat TripAdvisor  4.0/5  3.109 ulasan

Sertifikat keunggulan 2023

Sempurna

Catatan tamu Avis 5.0/5

Trisila Keluarga - Ulasan terverifikasi ALL

Mulai dari pemesanan penerimaan yg hangat penuh dengan keramahan semua pegawai mem buat suasana liburan bertambah semanagat Ruang tidur yg bersih dan terang serasa di hutan kota karena udara dan cahaya yg terang Kamarmadi yg bersih dan sehat tempat tidur yg nyaman juga membuat kami betah Sarapan bervariasi sehat dan rasa yg enak Penyambutan pegawai restaurant membuat kami beta menikmati sarapan dengan suasana pantai yg indah Jangan kawatir kalau dr web memang sebagian org takut dengan suasana yg seram Ternyata diluar ekspektasi kami Ruanagan terang venderqn dabln bagus sekali Pokonya sempurna silakan coba

Dear Trisila W. , Salam hangat dari Mercure Bali Sanur Resort. Terimaksih banyak untuk loyalty anda. Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda . Kami senang mendengar bahwa pengalaman Anda di hotel kami begitu menyenangkan. Kami selalu berusaha memberikan pelayanan terbaik mulai dari pemesanan hingga saat Anda meninggalkan hotel. Kami berharap dapat menyambut Anda kembali di masa mendatang Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Best Regards, Dayu Purba Guest Experience Manager

Nice lodge style hotel at beach in Sanur, a treat!

Catatan Tripadvisor 5.0/5

franss646 Solo travel - Ulasan TripAdvisor tersertifikasi

Very nice resort style hotel at the beach in Sanur. Lodge or bungalow style, not flashy but relaxed, very friendly staff and great services all around. Good rooms with balcony or terrace, biggest breakfast I ever saw, and all that at very reasonable prices. Will certainly return

Dear Frans S, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback.We're delighted to hear that you enjoyed your stay at our resort.We take pride in providing a relaxed atmosphere, friendly staff, and excellent services. It's fantastic to know that you found our rooms comfortable, the breakfast satisfying, and our prices reasonable. Frans S, we hope your warm recollections of Mercure Sanur will always be a lasting connection and you will always have a home here in "peace of breze" when in need, where we will continue to exceed your expectations. Nothing would bring us greater joy than to welcome you back when your heart desires. With Kindest Regards, Dayu Purba Guest Experience Manager

Average to above average experience

Catatan Tripadvisor 3.0/5

Wanderer62771114344 Ulasan TripAdvisor tersertifikasi

We stayed for 9 nights Food and restaurant was good, however some improvements could be made ie checking meals were ok or if you wanted another drink. Laundry was late and not done on time. Towels were collected but not replaced 1 day, meaning we had to ask for same new towels. Generally staff were friendly. We found Yogi (front house manager) very good with sorted out issues and was appreciated of feedback we gave.

Dear Wanderer62771114344, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and restaurant experience during your 9-night stay. We apologize for any inconvenience caused by the lapses in service regarding meal checks, drink refills, laundry timing, and towel replacements. Your comments are valuable to us, and we will address these areas to ensure a smoother experience for our guests in the future. We appreciate your kind words regarding our Duty Manager Yogi, in resolving issues promptly, who I know will be inspired knowing you appreciate his care. It is our greatest ambition to completely reverse your recent experience with a future visit and regain the initial confidence you once possessed. I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager

horrible

Catatan Tripadvisor 1.0/5

Alicia B Ulasan TripAdvisor tersertifikasi

The impression of the building is old, like faded glory. Its very bad maintained. The furniture is worn out, and alot of stuff in the rooms is broken. Its most dirty and smelly. In the bathrooms the water raises all the time because of clogged drains. And there are alot of small ants in the shower, and washing sink. Often the swimming pool is occupied because its hired to a company from outside to teach swimming classes. So aa a hotel guest most of the time you are not able to swim. Breakfast is oke if you stay for a few days, but longer than a week its boring, because they offer exactly the same food every day. The theme dinners are horrible; they have the worst cook you can imagine. The friendly smiles from the staff are fake. They don’t care at all. The way they send cats and dogs away is horrible. I was shocked witnessing their behaviour. They are animal torturers! Its a long distance from the reception to the beach. If you have difficulties walking you better not take this hotel. Also…the reception is only reachable by high stairs or a steep slope. The only pretty thing is the garden: its well maintained by the gardeners. But as you don’t sleep or rest in the garden not adding much to your stay. So all of this means the price of the rooms is way too expensive, its no value for your money. In short this hotel is a nightmare, ripe for demolution, and should be build up again.

Dear Alicia B, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that the condition of our facilities did not meet your expectations. Your concerns regarding the maintenance, cleanliness, and functionality of our rooms and amenities have been duly noted. We are actively working to address these issues and improve our standards to ensure a more pleasant experience for our guests. Our team is renowned for its hospitality and attentive service, and we often receive appreciation for it. However, your comments have highlighted areas where we need to enhance and refine our services. We sincerely appreciate the feedback you have provided. Regarding animals, please rest assured, any animals found on the property are handled with care and sent to appropriate shelters for adoption or to be cared for. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We value your feedback and hope to have the opportunity to welcoming you back for more enjoyable experiences and Im personally more than happy to asssit for your special arrangement. With Kindest Regards, Dayu Purba Guest Experience Manager

Mercure weekend getaway

Catatan Tripadvisor 5.0/5

DaveOppedisano Ulasan TripAdvisor tersertifikasi

Great resort. We stayed in a standard rooom and the quality was what I expect from a Mercure hotel. There are choices for breakfast buffet and accomodate for dairy free milk options. Air con in room was AMAZING!! The walking track on resort takes you all the way into town if you can deal with the heat

Dear David Oppedisano, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your kind feedback and leave us with excellent ratting. We're thrilled to hear that you enjoyed your stay at our resort and that our standard room met your expectations. We strive to provide our guests with a comfortable and enjoyable experience, so it's wonderful to know that our amenities, including the air conditioning in the room, contributed to your satisfaction. We're also delighted that you appreciated our breakfast buffet options, including our accommodation of dairy-free milk choices. We understand the importance of catering to dietary needs and preferences, and we're glad we could meet your requirements. It's fantastic to hear that you took advantage of our walking track, which offers both convenience and a chance to explore the area. We hope you had a great time exploring the route into town, even in the heat. Once again, thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. With Kindest Regards, Dayu Purba Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 574 ulasan 9.5/10 Lokasi
  • 984 ulasan 7.7/10 Kamar
  • 1.194 ulasan 9.2/10 Pelayanan
  • 18 ulasan 8.3/10 Internet
  • 603 ulasan 8.5/10 Makanan
  • 542 ulasan 8/10 Kebersihan
  • 481 ulasan 9.2/10 Pantai
  • 366 ulasan 7.8/10 Sarapan

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