Pullman Kuala Lumpur City Centre Hotel and Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.910 ulasan

Jaminan Harga
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No 4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Layanan tamu yang ramah dan tanpa cela

  • Restoran khas untuk pelancong yang senang bertualang

  • Teras berlanskap yang indah

  • Terletak di Segitiga Emas dekat pusat perbelanjaan dan hiburan

  • Dekat ke butik mewah dan tempat wisata KL

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Lokasi hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telepon
Fax +60 3-2170 8808

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  3.910 ulasan

Peringkat TripAdvisor  4.2/5  672 ulasan

Exceptional Service of Jackson Loo

Catatan Tripadvisor 5.0/5

jojochio Ulasan TripAdvisor tersertifikasi

I was honored to meet front office manager Jackson loo during the check-in session. He is incredibly friendly and helpful. His exceptional professionalism truly made my entire stay memorable. I'm proud of the hotel for having such an amazing leader. Thank you Jackson. I will come back soon.

Dear jojochio, Thank you for your wonderful feedback! We’re truly delighted to hear about your exceptional experience with our Front Office Manager, Jackson Loo. Your kind words about his professionalism, friendliness, and leadership mean a great deal to us, and we will be sure to share your compliments with him. We’re proud to have him as part of our team and are thrilled that he made your stay so memorable. We look forward to welcoming you back again very soon. Kind regards, Devi.C Guest Experience

Respond

Catatan Tripadvisor 5.0/5

Nor Aini H Ulasan TripAdvisor tersertifikasi

food very premium and delicious…thanks to the staffs for the treatment … Chef Wong Reza Faizal the facility its very comfortable

Dear norainih2026, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our premium and delicious food, and we truly appreciate your kind recognition of Chef Wong, Reza, and Faizal for their excellent service. It’s also great to know that you found our facilities comfortable. We will be sure to share your compliments with the team, and we look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Excellent Hotel, Disappointing Service Experience

Catatan Tripadvisor 3.0/5

Pratik P Ulasan TripAdvisor tersertifikasi

My stay at Pullman Kuala Lumpur City Centre was a mixed experience. The hotel itself is very well located, the rooms are comfortable, and the overall ambience and facilities are exactly what one expects from the Pullman brand. Unfortunately, the service delivery did not match the quality of the property. Upon entering our room at check-in, we discovered a personal item of clothing belonging to the previous guest. While this was removed quickly once reported, it should never have been missed during housekeeping checks. More importantly, the reservations team had explicitly promised a birthday cake slice and note for my wife’s birthday on 31st December. Despite two reminders, this commitment was not honoured on the day. The cake was finally delivered only after the night had passed, which completely defeated the purpose and left me embarrassed in front of my wife. I am a professional travel advisor, and service standards play a crucial role in my recommendations. While the hotel has an excellent product, the lack of coordination and failure to honour confirmed guest requests seriously impacted our experience. I hope management takes this feedback constructively and strengthens internal service controls, as the hotel has strong potential if service consistency improves.

Dear PratikP434, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Finding a personal item left behind in your room is unacceptable, and we have reminded our housekeeping team to strengthen room inspection protocols to prevent such oversights. Regarding the birthday cake arrangement for your wife, we regret that it was not delivered as expected on 31st December. The request was received later in the day, and the kitchen team prepared the cake for delivery later that evening. We understand how this affected your special occasion and apologize for any disappointment and embarrassment caused. We greatly value your comments on service consistency, as they help us identify areas for improvement. While we are glad you enjoyed our location and facilities, we will use your feedback to enhance our guest experience and ensure commitments are followed more reliably in the future. Kind regards, Devi.C Guest Experience

Great New Year’s Eve Buffet

Catatan Tripadvisor 5.0/5

YUEYUN L Ulasan TripAdvisor tersertifikasi

We visited the hotel for the New Year’s Eve buffet, and it was a very pleasant experience. The atmosphere was festive and lively, perfect for celebrating the New Year. I would especially like to compliment Harris, who provided excellent service throughout the evening. He was very attentive, friendly, and professional, making sure we were well taken care of despite how busy it was. His warm attitude really made a difference and added to our overall experience. The buffet offered a good variety of food, and everything was well-organized even with many guests. Overall, it was a memorable way to welcome the New Year, and the service truly stood out.

Dear Thank you for sharing your wonderful experience at our New Year’s Eve buffet! We are thrilled to hear that you enjoyed the festive atmosphere and found the buffet well-organized. We truly appreciate your kind words about Harris as he will be delighted to know his attentiveness and warm service made your evening memorable. Your feedback means a lot to us and motivates our team to continue delivering exceptional experiences. We look forward to welcoming you back for more special moments at Pullman KLCC! Kind regards, Devi.C Guest Experience

Great Pullman experience

Catatan Tripadvisor 5.0/5

Coastal35459355893 Ulasan TripAdvisor tersertifikasi

Wonderful stay at the Pullman. Excellent staff and services. Rooms were great and Sharik at the door was wonderful. Always welcomed us at the door with the smile and had great local knowledge of the surroundings shops, things to do etc. If you are looking for an excellent stay I would recommend coming to the Pullman. Honestly one of the best 5 star hotels in KL

Dear Coastal35459355893, Thank you for your glowing feedback! We are delighted to hear that you enjoyed your stay at Pullman KL and that Sharik made such a positive impression with his warm welcome and local insights. It’s wonderful to know that our rooms and services met your expectations. We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience in Kuala Lumpur! Kind regards, Devi.C Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.804 ulasan 9.6/10 Lokasi
  • 3.245 ulasan 7.2/10 Kamar
  • 3.348 ulasan 7.8/10 Pelayanan
  • 117 ulasan 5.1/10 Internet
  • 1.310 ulasan 7.8/10 Sarapan
  • 1.290 ulasan 6.7/10 Kebersihan
  • 966 ulasan 6.6/10 Fasilitas

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