ibis budget London Heathrow Central 3 stars

Customer review rating (ALL Rating) 3.7/5 574 reviews

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700 Bath Road, Hertz House, Cranford, TW5 9TW HOUNSLOW, United Kingdom

Description

Hotel extras

  • Hotel Hoppa Shuttle bus to Heathrow T2& T3 and T5 - https://www.hotelhoppa.co.uk/services/

  • Family rooms available

  • Car parking for in-house guests is £13 and coach parking for £20 for 24 hours.

  • 30 minutes away from Thorpe Park

  • 45 minutes from Central London by public transport

Our accommodation(s)

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Hotel location

ibis budget London Heathrow Central

700 Bath Road, Hertz House, Cranford
TW5 9TW HOUNSLOW
United Kingdom

GPS:51.478954, -0.409147

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Restaurant

Our on site restaurant serves breakfast, tasty meals and worldwide beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  574 reviews

TripAdvisor Rating  4.0/5  2,981 reviews

Excellent Customer Service

Customer review rating 5.0/5

Robert B. O. Solo - Confirmed reviews ALL

The receptionist who received my booking was the first indication of impending great hospitality. He promised the best room and he delivered. The bar team led by Elvis were very welcoming and accommodative considering that I arrived in the night. I felt at home and will from now on lookout for IBIS as the first choice of accommodation.

Disappointing

Customer review rating 2.0/5

Sarah Couples - Confirmed reviews ALL

Had to pay for parking when disabled, when it was a Travelodge you didn’t have to pay for disabled. The hotel still has all the same fixtures and fittings as previous including only one lift working and in a busy hotel this isn’t acceptable. Had to wait nearly a hour for apple crumble and custard as they were really busy and they forgot about me. Was okay for the price but won’t be staying here again.

Dear Sarah, Thank you for taking the time to share your review. We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services. We hope to be able to welcome you back for an improved stay. Kind Regards, Winnie Noronha Guest Service Manager

Well located, not so good stay

Customer review rating 2.5/5

Aaron Solo - Confirmed reviews ALL

Upon entering the room it had a bit of an awful smell which progressed as the days went on. The carpet had some horrible stains in it, some of the draws in the room simply didn’t work, one of the lights flickered which was rather distracting. The TV also made a humming sound which was rather discomforting

Dear Aaron, Thank you for taking the time to share your experience at our hotel. We are sorry to hear that your stay wasn't entirely satisfying. We understand the importance of maintaining a clean and comfortable environment for our guests, and we will review your comments regarding the carpet with our housekeeping team to ensure that it is resolved. We hope to welcome you back. Kind Regards, Winnie Noronha Guest Service Manager

Average stay convenient location

Customer review rating 3.5/5

Jim Couples - Confirmed reviews ALL

Ok clean but stuffy. Wiwindows does don't open

Dear Jim, Thank you for taking the time to share your experience at our hotel. We are happy to know that our location was to your liking and your room met expectations. We were concerned to receive your comment regarding our team. All of our guests deserve excellent service, and we will review this with everyone to ensure we are always upholding our standards. We hope to welcome you back. Kind Regards, Winnie Noronha

one night stay

Customer review rating 4.5/5

Stuart Friends - Confirmed reviews ALL

I had no problems to report Room was comfortable and clean

Dear Stuart, We really appreciate this positive review about your stay. We are delighted to hear that you appreciated our fast and great service, as well as the quality of your room. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly encouraging. We look forward to welcoming you back. Kind Regards, Winnie Noronha Guest Service Manager

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Other web-users rate our hotel

  • 1,766 reviews 8.6/10 Location
  • 2,805 reviews 5.6/10 Room
  • 2,101 reviews 7/10 Service
  • 113 reviews 5.6/10 WiFi
  • 1,607 reviews 5.1/10 Comfort
  • 1,208 reviews 6.5/10 Cleanliness
  • 619 reviews 2.8/10 Amenities
  • 613 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.