Mercure Ponta Delgada Azores 4 stars

Cher Monsieur Erick B., Nous vous remercions chaleureusement pour votre excellente évaluation et pour le temps consacré à partager votre expérience au Mercure Ponta Delgada Azores. Nous sommes ravis de savoir que vous avez apprécié l’emplacement de notre hôtel, le confort de votre chambre ainsi que le professionnalisme et la courtoisie de notre équipe. Vos compliments concernant l’efficacité de notre personnel à la réception nous touchent particulièrement, et nous ne manquerons pas de les partager avec toute l’équipe. Nous sommes également heureux que votre expérience de réservation via l’application Accor ALL ait été simple et agréable. Merci également pour votre fidélité en tant que membre ALL – Accor Live Limitless Gold, que nous avons toujours grand plaisir à accueillir. Au plaisir de vous recevoir à nouveau très prochainement à Ponta Delgada. Bien cordialement, Corneliu Popa Directeur Général Mercure Ponta Delgada Azores

Dear Mr. Bernd R., Thank you very much for your outstanding review and for sharing your experience with us. We are truly pleased to hear that our team was able to support you during a period of changing circumstances. Flexibility and understanding are very important to us, and it is rewarding to know that the adjustments to your reservation, the early check-in, and the breakfast-to-go all contributed positively to your stay. Your kind words about our friendly and helpful staff mean a great deal, and we will be sure to share your feedback with the entire team. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Classic member. It was a pleasure having you with us, and we hope to welcome you back again soon under even more relaxed circumstances. Kind regards, Corneliu Popa Diretor-Geral Mercure Ponta Delgada Azores

Dear Mrs. Anne M., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you found our hotel well-located and comfortable, and that you enjoyed the room and balcony as a relaxing space during your stay. It is also a pleasure to know that our breakfast met your expectations in terms of variety and quality. Your kind feedback about the cleanliness, our team, and overall experience is truly appreciated and will be shared with all of us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mrs. Lori D. S., Thank you very much for your thoughtful review and for sharing your experience with us. We are delighted to hear that you had an excellent stay and that you particularly enjoyed our central location, spacious accommodations, and the friendliness and helpfulness of our team. Your kind words are truly appreciated and will be shared with the entire staff. We also value your constructive feedback. Please accept our apologies regarding the condition of the corridor carpet, this is something we are currently reviewing as part of our ongoing maintenance efforts. Additionally, thank you for highlighting the absence of visible recycling options in the guestrooms. Sustainability is very important to us, and your comment helps us identify areas where we can improve communication and facilities for our guests. It was a pleasure having you with us, and we hope to welcome you back again soon for an even better experience. Kind regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores