Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 616 reviews

Best price
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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  616 reviews

TripAdvisor Rating  3.0/5  1,577 reviews

Do NOT do an event here!!!

TripAdvisor rating 1.0/5

Jack Anthony T TripAdvisor review

Imagine paying £75 for a school dinner budget style banquet. Imagine no further if you dare to organise an event at the Bristol Mercure Grand. This could be given the benefit of doubt however... if you thought the venue room was spectacular perhaps... or the music and environment created was one to remember.... You will find that this is NOT the case at the Mercure Grand! The venue room had the odour of an old people's home to be frank, no need to be more descriptive. The ballroom literally smelled like an old people's home. The speakers were blown, so no music could be played consistently without static dismantling any decipherable song. All in all, if you are an events coordinator or a social secretary I would avoid this venue at all costs!!!!

Poor experience won't be back.

TripAdvisor rating 2.0/5

Leida C TripAdvisor review

Had a late check out booked which was up to 6pm but we're told that it was between 2-3 and yet we paid £40 extra for it and a knock at the door to ask if we were staying an extra night as we were still there at 245pm the next day. Also very noisy at night, woken up to loud voices after 1pm had to check no one else was in the room with us it was that loud!. Staff don't really speak and are unfriendly but the restaurant staff are polite and friendly.

Sub Standard

TripAdvisor rating 3.0/5

John F Couples - TripAdvisor review

We have stayed in many Mercure Hotels across the globe over the last 20 years and this was the worst stay. On arrival, the lift in the parking garage did not work and we were on the 5th Floor. Then trying to check in was laborious - a queue of at least ten people. The room was a nice size but the heating did not work and it was snowing outside. To the hotel's credit , they did put in an electric fire when we complained, In the mornings, the hot breakfast was just warm at best. On top of all this, the Wi-Fi in the hotel broke down for 24 hours during our stay and one day the room servicing did not turn up until 15.30 hrs. We may have been unlucky but this hotel is not up to the normal Mercure standard. Part of the problem is that it is a big hotel with limited common areas.

Nice receptionist (helpful), nice room

Customer review rating 4.0/5

Yosser Business - Confirmed reviews ALL

Overall very good. Room clean and comfortable. Lift and stairs areas smelt of bleach / cleaner. Bar closed at 11pm even for residents which was disappointing.

Excellent as usual

Customer review rating 5.0/5

J. D. Couples - Confirmed reviews ALL

Two night stay. Always trust the Accor brand so everything as expected.

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Other web-users rate our hotel

  • 1,731 reviews 8.9/10 Location
  • 2,478 reviews 4.8/10 Room
  • 1,499 reviews 7.3/10 Service
  • 32 reviews 5.5/10 WiFi
  • 1,404 reviews 3.6/10 Comfort
  • 803 reviews 4.3/10 Cleanliness
  • 667 reviews 5.3/10 Amenities
  • 580 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.