Dear Guest, Thank you for being a valued ALL – Accor Live Limitless member and for sharing your positive feedback. We are delighted to know that you enjoyed our convenient location and the warm welcome from our Front Office team. Your kind words are truly appreciated. We look forward to welcoming you and your family back to Movenpick Dubai Creek for another enjoyable stay. Warm regards, Mohamed Saber Assistant Front Office Manager Movenpick Dubai Creek

Dear Guest, Thank you for taking the time to review your recent stay at Movenpick Dubai Creek. We are delighted to read that you were pleased with our service. We look forward to welcoming you once more at Movenpick Dubai Creek Warm regards, Mohamed Saber, Assistant Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohamed Saber Assistant Front Office Manager

Dear Guest, Thank you so much for sharing your recent experience at Movenpick Dubai Creek and highlighting what you enjoyed the most, as well as areas where we can do better. Your feedback is greatly appreciated. We will make sure to share your accolades with the team, for their excellent service. We look forward to welcoming you once more at Movenpick Dubai Creek Warm regards, Mohamed Saber, Assistant Front Office Manager

Dear Guest, Thank you for taking the time to review your recent stay at Movenpick Dubai Creek. We are delighted to read that you were pleased with our service. We look forward to welcoming you once more at Movenpick Dubai Creek Warm regards, Mohamed Saber, Assistant Front Office Manager

Dear Guest, Thank you for your outstanding feedback and for awarding us perfect scores across all aspects of your stay. We are delighted to know that you enjoyed the smooth procedures, warm hospitality, panoramic views, and cleanliness throughout the hotel. It is especially rewarding to hear that our entire team contributed positively to your experience. We sincerely appreciate your loyalty as an ALL – Accor Live Limitless Classic member and are pleased that our sustainability initiatives, room service, pool facilities, and overall guest experience met your expectations. Thank you for your trust and recommendation. We look forward to welcoming you back to Mövenpick Dubai Creek for another memorable stay. Kind regards, Pavel Berezin Hotel Manager

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay at Mövenpick Dubai Creek. We also sincerely appreciate your loyalty as an ALL Silver member. I am pleased to know that your first experience with us following the Mövenpick transition was enjoyable and that you continue to appreciate our location and proximity to the Creek area. At the same time, I sincerely regret that your most recent stay during the Eid period did not meet your expectations. Please accept my apologies for the shortcomings you experienced, particularly regarding the welcome drink benefit, the parking experience, and the lack of effective follow-up after you raised your concerns with our team. As a valued ALL member, you should have received proper recognition and a seamless arrival experience. I am also concerned to learn about your observations regarding the condition of the towels, breakfast quality, freshness of certain items, and the overall cleanliness standards. These comments have been shared with our Housekeeping and Food & Beverage teams for immediate review and corrective action. Furthermore, I understand your disappointment regarding the late check-out request and the inconsistency in communication surrounding it. We recognize the importance of providing clear and proactive information, especially to our loyal members, and I regret that this was not your experience. While Eid was an exceptionally busy period for the hospitality industry, this should never compromise the level of service and attention our guests expect and deserve. Your feedback is valuable and helps us identify areas where we must improve. Thank you once again for your candid comments and for giving us the opportunity to review your experience. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards of Mövenpick and Accor. Warm regards, Pavel Berezin Hotel Manager

Dear Guest, Thank you very much for your exceptional feedback and perfect ratings across all aspects of your stay at Mövenpick Dubai Creek. We are truly honored to know that your experience was “beautiful beyond excellent” and that you appreciated the professionalism, hospitality, and elegant service style of our entire team. Your kind recognition of all hotel colleagues, from the hotel management to every team member, means a great deal to us and serves as a wonderful motivation for everyone. It is also a pleasure to know that you enjoyed the cleanliness, breakfast and dinner experience, room service, WiFi, and our sustainability initiatives, as well as the recognition you received as an ALL Accor member. Your thoughtful words about the reputation and dedication of our team are sincerely appreciated, and we will proudly share your compliments with all colleagues. At the same time, we value your feedback regarding the Fitness Centre, and we will certainly take it into consideration as part of our continuous improvement efforts. Thank you once again for your trust, recommendation, and loyalty as an ALL Accor member. We truly look forward to welcoming you back again soon for another memorable stay. Warm wishes, Pavel Berezin Hotel Manager

Dear Waleed, Thank you very much for your kind feedback. We are delighted to know that you had a comfortable stay and enjoyed the distinguished service and the friendliness of our reception team. We look forward to welcoming you again soon. Warm regards, Pavel Berezin Hotel Manager

Dear Aburahman, Thank you very much for your wonderful and heartfelt feedback. We are truly honored by your continued trust over the years and delighted to know that your experience remained excellent even during the transition period. Your kind words about our service, food, and spa mean a great deal to us. Your special recognition of Mohamed Saber and Ambika is highly appreciated and will be proudly shared with them. We sincerely thank you for your loyalty and look forward to welcoming you again soon. Warm regards, Pavel Berezin Hotel Manager