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Very nice hotel , the room is beautiful the facility is great , the staff are friendly and a true Accor heartists , I faced only one issue in there where i ordered margarita and is was in the menu, the room service lady attacked me when i ordered it saying that we dont have these type of drinks and we dont have alcohol in our hotel she assumed directly that i am looking for alcohol !!! Her not know the menu is one issue , assuming that i am looking for alcohol not knowing that there is virgin margarita which is what was in the menu , and her judging me based on my choices ! Even if i wanted alcohol she cannot talk to me like that ! Other that that i loved the hotel but i was disappointed from this specific lady !

Excellent service from bikram and good supervice by reprey a good room service always.good manners both of them, good work and always happy face even .. they are tired i think so,but happy and smile .. keep it up

Bad experience with during check in who work at Reception the man always ignored guest for their request did that more than 2 and calling reception for some wifi connection problems IT called back sir only I’m working I can’t move to there.. I have some other business.. reception says day time IT will be there and….bla bla how 5 stars hotel and how profesional are they in this hotel.. big disappoint…

Mr Yan Lynn is a very polite and responsible Employee. Having him serving the guests is a Great privilege. The whole staff of the hotel are great workers and I am great full for being hosted by theme

We had our daughters first birthday in the ball room of swisshotel and Ms. Floraida has catered to all our needs even above and beyond. She made sure that my the daughters birthday will be memorable and be a tremendous success. She even made sure that we are well rested even after the tiring event. Great job Ms. Floraida and keep up the great work. You truly represented Swisshotel very well and till next time!