Dear ‌- J. X., We appreciate you sharing your experience with us regarding your recent stay. It is wonderful to know that you found our location convenient and well-connected to the MRT network, which is a key feature for many of our guests exploring Singapore. Regarding your feedback on the bedding arrangements, we regret that the setup did not fully meet your expectations based on your booking. Our rooms are designed for compact urban efficiency, and bedding configurations are generally fixed according to the specific room category selected. We understand how important it is for the physical setup to reflect the needs of your travel party, and we have shared your comments with our front office and reservations teams to review how we can improve our communication and guest experience in this area. Warm regards, Janet Guest Experience Executive

Dear JUNHUA W., We are sorry to learn that your sleep was disrupted by the sound of closing doors during your stay. While our rooms are designed with compact urban efficiency in mind to maximize value in the heart of the city, we understand that noise disturbances can be very frustrating. We have shared your feedback with our maintenance team to ensure the door mechanisms are inspected and adjusted for a quieter close. For future visits, please do not hesitate to reach out to our 24/7 front desk team, as we can often provide earplugs or assist with a room change to a quieter part of the property to ensure you have a more restful experience. We appreciate your honest feedback as it helps us improve. Warm regards, Janet Guest Experience Executive

Dear Xu X., We are delighted to receive your wonderful review and to know that your stay at ibis Styles Singapore Albert was so memorable. It is heartwarming to hear that our team members across the front desk, housekeeping, and restaurant provided such patient and polite service, making communication seamless for you. We are also glad that our focus on cleanliness and the convenience of our in-room purified water tap added to your comfort, especially for enjoying your tea. We will certainly share your compliments regarding the food and that special chocolate dessert with our partners at Edesia; it is always a pleasure to know our guests enjoy the Asian-inspired flavors we offer. Most importantly, we are thrilled that we could assist in reuniting you with your lost WiFi box. Our team takes great pride in ensuring our guests' belongings are well-cared for, and we are so happy this small episode ended with a smile, saving you any trouble after your trip. We look forward to welcoming you back for another smooth and pleasant stay in Singapore. Warm regards, Janet Guest Experience Executive

Dear Yilin Z., We are delighted to receive such a positive reflection of your recent stay at ibis Styles Singapore Albert. It is wonderful to hear that our "small but complete" design philosophy resonated with you, as we take great pride in offering a high-functioning, comfortable sanctuary that maximizes every inch of our urban space. We are particularly pleased that our commitment to cleanliness and the overall atmosphere provided a seamless experience for your solo journey. We look forward to welcoming you back to our colorful corner of the city whenever your travels bring you back to Singapore. Warm regards, Janet Guest Experience Executive

Dear JINLI W., Thank you for choosing ibis Styles Singapore Albert and for sharing your feedback with us. We are delighted to hear that you enjoyed our excellent location, which offers such convenient access to the nearby Rochor and Little India MRT stations, as well as the vibrant local food scene. As part of our sustainability initiatives, slippers are provided for use throughout the duration of the stay and are not replaced daily. Bath towels are replaced when they are placed in the wash basin, in line with our towel reuse program. We appreciate your feedback and hope to welcome you again. Warm regards, Janet Guest Experience Executive

Dear ‌X. S., Thank you for your wonderful review. We are delighted to hear that you enjoyed a comfortable and quiet stay at ibis Styles Singapore Albert. It is also fantastic to know that our central location met your needs perfectly. We strive to provide a peaceful urban retreat for our guests, and we look forward to the pleasure of welcoming you back for another seamless experience in the heart of the city. Warm regards, Janet Guest Experience Executive

Dear Chongzhu Z., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, cleanliness, and service. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear FEI X., Thank you for your wonderful rating and for sharing that you had an excellent stay experience with us. We are delighted to know that your stay met your expectations and that you enjoyed your time at the hotel. It was a pleasure having you as our guest at ibis Styles Singapore Albert. We look forward to welcoming you back for another pleasant stay in the heart of the city whenever your travels bring you back to Singapore. Warm regards, Janet Guest Experience Executive

Dear Minzhi Z., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and found our hotel to offer good value for your stay. We also appreciate your comments regarding the soundproofing. We understand how important a quiet environment is for a comfortable stay, and we apologize if noise affected your experience. Your feedback is valuable, and we will continue to look for ways to enhance our guests' comfort. Thank you once again for your review. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Janet Guest Experience Executive

Dear Jiaqi Z., Thank you for taking the time to share your feedback. I am pleased to hear that you found our location and service satisfactory. However, I sincerely apologize for the unexpected encounter with a pest in your friend's room. We take cleanliness very seriously and will review our protocols to ensure a comfortable stay for all guests. Warm regards, Janet Guest Experience Executive

Dear Lin W., Thank you for your kind words regarding our excellent location and your positive experience during your stay. We are delighted to know that you enjoyed the nearby dining options and the convenience of the subway. Warm regards, Janet Guest Experience Executive