Dear guests, thank you so much for your wonderful review and perfect scores! We are especially happy to hear that you and your dog felt so warmly welcomed. We know how important it is to feel comfortable when travelling with a four-legged companion, and it is lovely to know that you all had such a great stay. It means a lot to us that everything met your expectations, from the service of our team to the overall comfort of your visit. Thank you for choosing us and for recommending our hotel so enthusiastically. We would be delighted to welcome you and your furry friend back again soon! Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share such detailed and honest feedback with us. We are truly sorry to hear that your stay with your family was such a disappointing experience and that we were unable to meet your expectations. First and foremost, please accept our sincere apologies for the unacceptable cleanliness issue you encountered in your bathroom. Finding a plaster left behind by a previous guest is certainly not the standard we strive for, and we fully understand how unpleasant and upsetting this must have been. This should never have happened. We take your comments very seriously and will address this matter directly with our housekeeping team to reinforce our cleaning and room inspection procedures. We are equally sorry that slippers were not available when you requested them. We understand that this added to your discomfort, especially after discovering the hygiene issue in your room. We also regret that the welcome drink offered as a gesture of apology did not make you feel sufficiently acknowledged. Our intention was to show our appreciation and make amends, but we understand that this gesture did not meet your expectations. Regarding the bar, we are sorry that the experience fell short of what you would expect from an Accor hotel. We appreciate your honest comments and understand that the setting and atmosphere did not provide the relaxing experience you had hoped for after a long day. We have also noted your feedback regarding the air conditioning/heating and the recognition of your ALL Silver status. As a valued member of our loyalty programme, you should feel appreciated, and we regret that this was not sufficiently reflected during your stay. We are particularly disappointed that this experience has affected your confidence in choosing Accor hotels in the future. We truly value your loyalty and the positive experiences you have had with the group in the past, and it is certainly not the impression we would have wished to leave you with. Thank you once again for bringing these matters to our attention. Your feedback gives us an important opportunity to review our procedures and improve where necessary. We sincerely hope that your next experiences with Accor will be much more positive. Your Hotel Rathauspark Team

Dear guest, for us it is wonderful to see that you and your family enjoyed your stay so much, particularly our convenient location, comfortable rooms, and the helpful service at reception. Your perfect ratings and recommendation are a fantastic compliment to our entire team. We also appreciate your suggestion regarding a refrigerator in the room. We understand that this can be convenient, especially during warmer months. However, we have consciously chosen not to provide refrigerators in our rooms as part of our sustainability approach, helping us reduce energy consumption and unnecessary waste. Guests can purchase chilled drinks, including bottled water, at our hotel bar. We’re very grateful that you chose Hotel Rathauspark Wien and took the time to share your experience with us. We hope to welcome you and your family back to Vienna again soon! Your Hotel Rathauspark Team

Dear guest, it’s wonderful to know that you and your family had such a positive stay with us! We’re especially pleased that you appreciated the cleanliness, peaceful atmosphere, breakfast service, and the helpful recommendations from our reception team. We’re also happy to hear that Katarina took such good care of you – we will gladly share your kind words with her. Regarding the room rates, our prices are based on demand and availability, so they can indeed fluctuate and may also decrease depending on the situation. We understand that this can be noticeable when making a reservation. We also appreciate your positive feedback on our more sustainable approach to housekeeping. Offering room cleaning according to our guests’ preferences helps us reduce unnecessary consumption while giving guests greater choice during their stay. Thank you for your 10/10 recommendation and for being an ALL Classic member. We hope to welcome you and your family back to Hotel Rathauspark on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share your detailed feedback with us. We are very pleased to hear that you enjoyed your stay overall and appreciated our comfortable rooms, friendly team, excellent breakfast, and our unique historical connection to Vienna. At the same time, we are sorry to learn about your disappointment regarding the late check-out charge. We fully understand that this left a negative impression at the end of your stay. Our late check-out policy is based on availability and operational planning, and we regret that this was not perceived as flexible in your case. Please be assured that we take your feedback seriously and will review how this is communicated and handled by our team to avoid misunderstandings in the future. We truly appreciate your honest comments, as they help us improve our service. We hope to have the opportunity to welcome you back to Hotel Rathauspark and provide you with an even more seamless experience next time. Your Hotel Rathauspark Team

Dear guest, thank you very much for choosing to stay with us and for sharing such an incredible review. We are truly delighted to read that your stay was one of the best you have ever experienced. It is wonderful to know that you enjoyed your room upgrade, our convenient location, and the overall comfort of the hotel. However, what makes us especially proud is your praise for our team. Creating a warm, attentive, and welcoming atmosphere is exactly what we strive for every day, and we are thrilled that this made such a positive impression on you. A special thank you for mentioning our colleagues from our front office team. We will be delighted to share your kind words with them and the entire team. Recognition like this is incredibly meaningful and motivating for all of us. Thank you once again for your generous feedback and recommendation. We sincerely hope to have the pleasure of welcoming you back to Vienna in the future for another memorable stay. Your Hotel Rathauspark Team