+ Great location, nice clean rooms, superfriendly attentive staff at the breakfast buffet! - No replenishing of toiletries when room was cleaned, had to write a note to ask for more shampoo. Only tea in room, no coffee, first time I see that at a Novotel. Very busy breakfast buffet, restaurant seems to small for the hotel, had to wait at least 10 min every morning for a table.

This was our first time in Vienna but not the first time using Novotel properties,I was very disappointed with the standard when comparing to the Novotel Alster Hamburg which is totally 4* I found having to use the WC in a vacant room due to refurb not acceptable due to the fact other guest just walked in, the cleanliness was bad due to the gents one getting a wet floor which you stood in.No coffee in the room till requested and to top it paper cups to drink from.I will give credit to Marcus the barman he was very attentive gave great customer service and tips for our stay. As I stated earlier having stayed at Novotel Alster Hamburg many times to compare the Wein City did not reach the 4* in my opinion.

We had a lovely stay with our family at the Novotel Wien City. The staff was extremely friendly and efficient and our rooms were very clean and furnished in the usual modern Novotel style (they looked like they had been recently renovated). The breakfast selection was amazing and so was the quality of the food. The hotel is located a 10-minute walk from the old town which makes it easily accessible but also suitably removed from it. We would definitely recommend the hotel to our friends and would stay there again in the future.

This hotel is perfectly placed for tourists, its on the right on the city fringe, 5 minutes walk to the City, 3 minutes to the metro and trams! The rooms are comfortable and have everything you need. The restaurant is also good value and has an excellent choice, and reasonably priced.

All in all still a great hotel. Rooms are rather small but modern and some are newly renovated. Staff are generally friendly and helpful. However, cleanliness of the restaurant has suffered over recent months. Place mats in the restaurant were full of stains (even at 6am in the morning!) not only on my table but also neighbouring ones. Not being able to find a clean table for breakfast is a major turn-off and below what you would expect from a 4-star hotel.

I was not aware that they require original cc that made purchase never been ask that before then when I ask why was not in the invoice or the email reservation they claim it was there we check could don’t it give them a new cc wanna hold the amount in my new card as well of the other calming it could be fraud and could be a fake card after looking into my bag found original car but i was already call a liar and a Scammer I never got and apology from staff about their poor service other then that hotel was ok

As outlined in the title, the hotel localisation is really great. This is within a walking distance to the Inner Stadt of Vienna and 2 min walk to the underground station. The people who work in the hotel are making your stay a pleasure. All our questions were answered. I definitely recommend this hotel anyone and I will be coming bak when visiting Vienna.

Dirty room. They did not leave enough shampoo and soap and no coffee at all every day in the room. Unpolite and rude staff in the reception. Very weak management, as the manager looks that she does not control the staff. NO respect for customers...

Excellent location, very clean and spacious rooms, very helpful and nice staff but you really need to improve the breakfast buffet. In the other Novotels we stayed,we had an amazing buffet breakfast but not here unfortunately. No variety in the warm dishes (such as pancakes, waffles, different kinds of eggs), very limited variety of cheese and the cold cuts and cheese slices that were displayed were from the previous days (i.e. dry). Besides the breakfast, we were very happy with the hotel and the lovely employees. Thank you for all your help and the beautiful experience,❤

Hotel was well-situated, just 1 minute walk from Metro station and 2 stops from Stephanplatz. Hotel was clean and room size was acceptable. Service was friendly and helpful. We did not eat at the hotel but there were a few nice cafes nearby.

Me & my wife stay 3 nights at this hotel. The location is great 10 minutes by walking to the city center. Near to the underground train. The room was clean and very nice. The room just renovated lately. I’m definitely recommend this place

Having read the previous reviews after having already booked the Novotel City Wien, I got a bit nervous. Well, time to clear it up. Novotel is an excellent hotel. I stayed for four nights in a recently renovated room. Very clean, comfortable and spacious (room 616). No queue at breakfast in any of the four days (Thu - Sun). The food variety is really good (maybe some improvement in the hot food area is needed). Personnel was friendly and helpful. The underground parking is pretty easy to access, as there are signposts outside and a location map is made available at the hotel's reception. I feel the recent critics (dated Dec 2018 and Jan 2019) are not applicable anymore.

I was there for two nights and I have to say that all in all the place is nice. The position is great, very close to the city center and the train station that connects with the airport. The room was clean and a lot of different choices were offered at breakfast. BUT there were a few things that left me a bit puzzled: I was requested a deposit at the check-in (although I had already paid the full amount in advance), and after providing two credit cards (Maestro, Visa), it turned out that I could only pay via Mastercard. This was of course not mentioned in advanced, and really bothered me to see that they wouldn't try to find a solution. Also, the room was much smaller than expected.

The hotel was typical of mid range standards. The room was spacious and in good condition. However when we arrived there was no-one at reception for 5-10 minutes. This was important as the hotel parking arrangements are not nearby and you will be unlikely to find them without guidance. Even with directions, the parking garage pedestrian exits are confusing. On return we were given a parking chip that was supposed to open the doors to get to our car, but it did not work. There are several locked gates you need to get through and they are not well signposted. Reception was not very helpful when we had to return to the hotel to get access to the garage. Overall very poor attitude and customer service. Would not recommend this hotel if you bring your own car.

GoodPostion, room comfort, sleeping , breakfast, staff, facilities, accessability, kids corner, reception areaNot GoodAccomodation for 4 person: sofa-bed not confortablebfor two kids. Room cleaning