Dear Lina, We appreciate that you took the time to share your experience with us. We are pleased that you had an enjoyable stay and appreciated our convenient location as well as the high standards our team strive to uphold. We do have different categories and sizes of rooms, and we would be very happy to find you one better suited to your requirements for your next visit. We are sorry that you were not entirely satisfied with some of our prices, we will be sure to take this into consideration for future improvements. We look forward to welcoming you back in the future. Best wishes, Mesut Kesici, Cluster General Manager

Dear guest, Thank you for such a positive review. Your kind words about the service you received during your stay are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. We hope we have the pleasure of seeing you on many more occasions. Best regards, Mesut Kesici, Cluster General Manager

Dear Viktor, Thank you for this positive feedback on your recent stay. We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves. We look forward to welcoming you back in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Guest, thank you very much for sharing your detailed feedback with us and for being our guest at Novotel Wien City. First of all, we hope you had a good time in Vienna eventhough we weren't able to meet your expectations. We appreciate all kinds of comments and suggestions for improvement, to better understand our guest's view and needs. Therefore, let me express my sincere apologies for any inconvenience, which affected your stay negatively. Unfortunately the upgrade is only possible if the room is available. But we are really sorry, if we couldn't offer it to you. Moreover, it shouldn't occur that you that your comfort is lowered by a lack of cleanliness. We can't undo, what happened, but I will definitely share your experience with our housekeeping team. We had some major personal changes and therefore we introduced a manual to speed up the training process. But we are aware that this is not an adequate excuse. I will also share your comment regarding the voucher with our restaurant team, to possibly make them more understandable Again, we are really sorry for any inconvenience. Anyway, we hope that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder