Nice location in the city centre close to all attractions. Clean room, comfy bed. Noice from elevator and water pump didn't let us sleep. The staff seems to be tired and bored. Breakfast was good and fresh with a good variety of food.

This was just a great location to discover Vienna and give us the envy to discover even more. Centrally located, nice location, nice surroundings and kind & great service. Eventhough we were there just after the Covid lockdown, the Mercure team made our stay perfect !

We booked this hotel, but it turned out to be closed. The owners only informed us weeks after booking and shortly before traveling. They rebooked us to another branch very nearby, stating that it would have the same quality (mercure Wien Zentrum). Meanwhile other hotel rates had increased so we had little choice to accept, but we regretted it during our stay. The hotel room was very hot as the AC doesnt work properly during the Viennese summer. Opening the window was not an option. All windows are street facing. Our room was directly above the entrance with noise from people entering and leaving, but also of loud drivery trucks than kept their engines running. Complaints were not addressed during our stay.

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.