Hotel Mercure Vienna First

Avis müşterileri puanı (ALL Puanlama) 4.5/5 2.229 görüş

Mercure Vienna First
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Otel ekstraları

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Hotel Mercure Vienna First

Desider Friedmann Platz 2
1010 vıenna
austrıa

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • Uçakla

    WIEN SCHWECHAT 18km / 11,18 mil mesafede - Servis aracı ödeme

  • Trenle

    HAUPTBAHNHOF 3km / 1,86 mil mesafede

GPS:48.211414, 16.374053

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

Özetle
  • Araba parkı
  • Servis aracı
  • Restoran
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Konaklama olanaklarımız

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Hotel Mercure Vienna First
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Daha fazla bilgi edinin

ALL Puanlama 4.5/5

2.229 görüş

TripAdvisor Derecesi 4.5/5

672 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Nice cozy hotel just couple of minutes away from many places to visit in Vienna !

Tripadvisor puanı 5.0/5

Manu P 01/01/2022 TripAdvisor onaylı yorum

This was just a great location to discover Vienna and give us the envy to discover even more. Centrally located, nice location, nice surroundings and kind & great service. Eventhough we were there just after the Covid lockdown, the Mercure team made our stay perfect !

Dear Manu, we highly appreciate your positive review about your time in Vienna with us! Warm regards from beautiful Vienna and stay healthy! Katharina

Don’t book

Tripadvisor puanı 2.0/5

R2850WZmmm Couples - 25/08/2021 TripAdvisor onaylı yorum

We booked this hotel, but it turned out to be closed. The owners only informed us weeks after booking and shortly before traveling. They rebooked us to another branch very nearby, stating that it would have the same quality (mercure Wien Zentrum). Meanwhile other hotel rates had increased so we had little choice to accept, but we regretted it during our stay. The hotel room was very hot as the AC doesnt work properly during the Viennese summer. Opening the window was not an option. All windows are street facing. Our room was directly above the entrance with noise from people entering and leaving, but also of loud drivery trucks than kept their engines running. Complaints were not addressed during our stay.

Comfortable & Central

Tripadvisor puanı 4.0/5

Andrew B 26/01/2020 TripAdvisor onaylı yorum

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fulfill all of our guest’s expectations. It is nice to hear that you started the day well with our rich breakfast buffet. Yes, our rooms are intimate but we hope our guests enjoy their smart design and personalized touches that make it feel like home. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards from Vienna, Julia Ron Assistant Front Office Manager

Quick Vienna visit

Tripadvisor puanı 4.0/5

Al R Couples - 09/11/2019 TripAdvisor onaylı yorum

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

Beautiful boutique hotel

Tripadvisor puanı 4.0/5

RosaMaria8888 Couples - 22/08/2019 TripAdvisor onaylı yorum

Great decor. Beautiful boutique hotel very close to a metro station and walking distance to the city center. Friendly and helpful staff. The hotel also arranged a fantastic free walking tour of the city.

Dear Mercure Guest! Thank you for your nice feedback regarding your stay with us at the Mercure Vienna First. What a pleasure to read all your compliments, in particular this for your free city walking tour every Saturday morning. We are glad your enjoyed it! We look forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Manager

Well situated, comfortable, friendly hotel.

Tripadvisor puanı 4.0/5

Linda S Couples - 22/07/2019 TripAdvisor onaylı yorum

We had 3 nights here and had a enjoyable stay. The rooms were comfortable and well equipped. They were compact and one criticism would be very small hanging space. The staff were friendly and efficient. We didn’t eat here as breakfast was 20 euros which we thought pricey. Well situated, and we would certainly return for a short city break. Thanks.

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us at Mercure Vienna First. What a pleasure to read you enjoyed our kind hotel staff and your cozy, well equipped room. We appreciate all of your kind words. We really love it when guests are mentioning that they will definitely stay with us again in the future. We are looking forward to welcome you back. Kind regards Kerstin Allabauer Front Office Manager

Konaklama ve Serrvis

Avis müşterileri puanı 4.5/5

Anonim İş - 03/05/2019 ALL için doğrulanmış yorumlar

Öncelikle ön büro çalışanları, kahvaltı personeline özel teşekkürlerimi iletmek isterim . Ayrıca oda servis yapan elamanlarınıza da... Çok yardımcı oldular. Personel kusursuzdu..

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Nice and quiet hotel in Vienna

Tripadvisor puanı 4.0/5

daanq2016 Business - 19/03/2019 TripAdvisor onaylı yorum

Nice and quiet hotel in Vienna. In the heart of the Jewish neighborhood, close to the city park with the famous restaurant Steirereck, very close to the Stephansdom en other places of interest. Nice atmosphere, friendly staff and very good price / quality rating.

Dear Mercure Guest! Thank you so much for your kind feedback regarding your recent stay at our unique boutique hotel Mercure Vienna First. We are happy to hear that you appreciate our great city center location within walking distance of popular Vienna attractions. You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager
Avis müşterileri puanı 5.0/5

Serdar A. Çiftler - 04/02/2019 ALL için doğrulanmış yorumlar

Şahsen gerçekten çok memnun kaldım. Sadece size bir geri bildirimde bulunmak isterim. Kahvaltı ücretlerini biraz yüksek buldum. Dışarıda 2 kişi kahvaltı yapıp doyduk ve sadece 15 € ödedik. Emin olun biraz daha makul bir fiyat belirlerseniz. Gelirleriniz artıcak ve müşteri memnuniyeti daha yüksek olacaktır. Tesisinizi beğendim, tekrar görüşmek dileğiyle, iyi günler dilerim.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for your constructive criticism regarding our breakfast calculation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Relaxing days in the Advent Fair crowd

Tripadvisor puanı 5.0/5

Relax09699955008 Couples - 17/12/2018 TripAdvisor onaylı yorum

Mercure Vienna First provided a peaceful shelter during the very crowded Advent Fair period for few days. The hotel location is perfect for those who want to get in, or get out of the whirl fast. The hotel staff is nice and friendly. The breakfast and dinner is great. And all attractions of Vienna are in walking distance.

Dear Mercure Guest! Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. It was such a pleasure having you with us and we are so pleased to learn that you enjoyed your stay so much and the team were able to make you feel welcome, from arrival to departure. We wish you a Merry Christmas and hope to have the pleasure to welcoming you back. Kind regards Kerstin Allabauer Front Office Assistant Manager

Very nice boutique hotel in the Vienna downtown

Tripadvisor puanı 5.0/5

921alexandere Couples - 09/11/2018 TripAdvisor onaylı yorum

Great new small hotel in very down town of Vienna Old Town. Very good service and sumptous breackfast. A lot cafes around, all sightseens are close and very pleasant modern room design. Free fast Wifi is a plus

Dear Mercure Guest! We are thrilled of your kind feedback to your recent stay at our unique boutique hotel Mercure Vienna First. Thank you for all your nice words to our staff members and the rich breakfast buffet. We also have to say that having guests such as yourselves makes our jobs very easy. We hope to have the pleasure to welcoming you back very soon. Kind regards Kerstin Allabauer Front Office Assistant Manager

Excellent

Tripadvisor puanı 5.0/5

JimAch Couples - 26/10/2018 TripAdvisor onaylı yorum

Excellent location. You are steps away from St. Stephan.The service is excellent, the receptionist will go out of his way to help you.Very spacious, clean and very comfortable.Look forward to my next stay.

Dear Mercure Guest! Thank you so much for your very kind feedback regarding your recent stay at our boutique hotel Mercure Vienna First. We are thrilled you enjoyed the helpful guest service from our hotel staff and our amazing city center location. Being located in the heart of the city makes the hotel an ideal destination for your travels. Hearing a guest plans to return is the best compliment we can receive. It would be a pleasure for us to welcoming you back very soon. Kind regards Kerstin Allabauer Front Office Assistant Manager

Wien for walk about holidays

Tripadvisor puanı 4.0/5

valmyartus Couples - 23/09/2018 TripAdvisor onaylı yorum

This hotel is very well located, within walking distance of the majority tourist attractions of the Old City. The accommodations are very comfortable and the hotel is located in a very quiet block, with limited access to cars and traffic. Breakfast was good and relaxed. The only minor issue is the single lift, which might get a bit crowded at peak times. Staff is extremely helpful and should be commended for doing a good job.

Dear Mercure Guest! Thank you for taking the time to review our unique Mercure Vienna First on Tripadvisor. Our aim is to satisfy our guest as much as we can and we are happy to hear that we succeed with you! Your words are a huge motivation for our Reception and Restaurant staff! We do hope you will give us the pleasure of a return visit when your travels take you back to Vienna! Kind regards Kerstin Allabauer Front Office Assistant Manager

Great place to stay in the centre of Vienna

Tripadvisor puanı 5.0/5

anne l Couples - 01/08/2018 TripAdvisor onaylı yorum

I stayed here for one night in July. (I wish it could have been longer). The hotel is very well located - right in the centre of the city. The staff were friendly and (thankfully) spoke English. The room was lovely. Not huge, but very nicely decorated with a modern bathroom. The bed was very comfortable and I appreciated the air conditioning. Didn't eat breakfast in the hotel so I can't comment on that. I do plan to visit Vienna again and will certainly consider staying at the Vienna First again.

Dear Mercure Guest! Thank you very much for this feedback here on TripAdvisor. It`s amazing to hear that you could enjoy your stay with us in beautiful Vienna. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We look forward to welcoming you again. Best regards Kerstin Allabauer Front Office Assistant Manager

Very Good Location and Very Good Staff

Tripadvisor puanı 4.0/5

abdulla201 Friends getaway - 23/07/2018 TripAdvisor onaylı yorum

Positive: (1) Location nearby city center surrounded with necessary supermarket, cafes, restaurants and shops. (2) Receptionists are very helpful and always tend to support and provide helps. (3) Having a good lobby and café/restaurant. Negative: (1) The bathroom door is a two-slides and needs strength for opening and closing which is inconvenient and requires always two hands. (2) The free wifi needs improvement with strengthen it.

Dear Mercure guest, thank you so much for your great and detailed feedback regarding your stay with us! We will share your positive and motivating points with our entire team! Your constructive criticism regarding our WIFI and the bathroom is very important for us and are already forward to the responsible department! We are happily looking forward for your next visit in our hotel! Warm regards from sunny Vienna Katharina Moustakas Front Office Manager

Basic Hotel at Vienna but great location

Tripadvisor puanı 3.0/5

Selva1964 Couples - 08/07/2018 TripAdvisor onaylı yorum

Just a basic hotel. Customer service average. Housekeeping average.Customer service average.Great location, situated close to Vienna main tourist attraction site, Underground Stations, Tram and Airport Bus. Walking distance to restaurants and shopping area.Nothing much to be expected as Platinum member. There is another Mercure hotel just beside, looks better.

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Vienna First. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. Please accept our apologizes. Please do not hesitate to contact us under h0781-fo@accor.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

Çok memnun kaldım

Avis müşterileri puanı 4.5/5

Mert İş - 30/05/2018 ALL için doğrulanmış yorumlar

Oda dizaynı, temizlik, ses izolasyonu, konum ve kahvaltı çok iyi. Personel Güleryüzlü. Teşekkürler :)

Dear Mert O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

A very nice hotel at the center of Vienna

Tripadvisor puanı 4.0/5

Aristides_Hatzis Family - 31/03/2018 TripAdvisor onaylı yorum

very nice boutique hotel at the heart of the city, close to everything, rather small rooms, insignificant upgrade for gold members, a nice breakfast with many healthy choices, friendly staff in general

Dear Mercure Guest! Thank you for your kind review regarding your recent stay at Mercure Vienna First. We very much appreciate your nice words to our unique boutique hotel in the heart of the city center. What a pleasure to read you enjoyed your free room upgrade because you are LeClub Accorhotels Gold Member. If your travel plans will bring you back to Vienna it would be great to welcoming you again. Warm regards Kerstin Allabauer Front Office Assistant Manager

Nice stay

Tripadvisor puanı 4.0/5

Sofie R Couples - 07/12/2017 TripAdvisor onaylı yorum

Perfect location. The room was clean and nice; the beds a bit hard but we had two good nights of rest. The downside was the warm temperature in the corridor and room (floor 4), which didn't get any cooler even though we switch on "cold" on the air conditioner. The breakfast was super especially Aigin Afrasiabi who waited on each guest with a personal touch!

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us. We are glad you especially enjoyed our fantastic city center location within walking distance of popular Vienna attractions and the kind service from Aigin. I will forward your comments. Please note due to winter time we have already turned on the heating, no cooling possible. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager

Great stay in Vienna!

Tripadvisor puanı 5.0/5

Ana M Family - 15/11/2017 TripAdvisor onaylı yorum

We had a great stay at Mercure Vienna First! What we liked the most was the location, very close to Stephanplatz. Rooms had a good size, good bathroom and spacious. Reception staff was polite and always welcomed us with a smile! Overall we reccommend the hotel to anyone staying in Vienna. Thank you!

Dear Mercure Guest! Thank you for your feedback regarding your recent stay at our boutique hotel Mercure Vienna First. We are delighted to read you had a great stay and you especially enjoyed the amazing location, in the heart of the city center. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you for your recommendation to other travelers. We are looking forward to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Assistant Manager

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