Dear guest, we’re sorry that your family’s stay did not fully meet your expectations, particularly when it came to the cleanliness of your room. Having to go several days without the room being cleaned is understandably frustrating, and we sincerely apologize for this. This is certainly not the experience we want our guests to have. We’re nevertheless glad that our reception colleague was able to step in, assist you and help resolve the situation as much as possible. We will make sure your appreciation is shared with him. We also understand your disappointment about not having a restaurant on site, especially when travelling with a child, and your comments about the lack of a refrigerator during the summer. These are valuable points for us to consider. Thank you for staying with us and for taking the time to share such honest feedback. We’re sorry that these issues affected your overall impression of the hotel, and we hope that we may have the opportunity to welcome you and your family again under better circumstances.

Dear guest, it’s wonderful to hear that you had such an excellent stay and that you enjoyed our modern hotel, spotless rooms, great location, and especially the warm service from our team. Your kind words and recommendation are a fantastic compliment. We also appreciate your note about the Wi-Fi speed. We’re sorry that the connection did not perform quite as you expected, and we’ll take your feedback into consideration as we continue to improve our services. It was a pleasure having you as our guest. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your experience with us. We would be delighted to welcome you back to Vienna in the future! Your Hotel Rathauspark Team

Dear guest, it’s wonderful to hear that you had such a pleasant stay and that our location, cleanliness, comfortable mattress, and welcoming atmosphere all contributed to a great experience. We’re especially happy that you would recommend us with a 10/10! We’re also very pleased that one of our reception colleagues made such a positive impression through his attentive and helpful service. We’ll certainly share your kind words with the team. Regarding the elevator, we completely understand your point. Due to the architectural layout of our historic building, the lift unfortunately does not provide access to the first floor. We are aware that this can be an important consideration for guests with limited mobility and are always happy to assist wherever possible. We’re grateful that you chose to stay with us and took the time to share such detailed feedback. We hope to have the pleasure of welcoming you and your family back to Hotel Rathauspark Wien! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect rating! We’re delighted to hear that you enjoyed our ideal location, our facilities, and the service provided by our team. It is especially rewarding to know that every member of our staff contributed to making your stay a memorable one. Thank you as well for being a valued ALL Classic member and for your kind recommendation. Your generous words are a great motivation for our entire team. We truly appreciate your support and hope to have the pleasure of welcoming you and your family back again soon! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect rating! We’re delighted to hear that you enjoyed your stay with us and appreciated our convenient location, the spacious and comfortable room, our breakfast buffet, and the friendliness of our team. It is wonderful to know that your experience reflected the quality and service we strive to provide to our guests. Thank you as well for being a valued ALL Silver member and for choosing to book your stay through the Accor ALL App. Your recommendation means a lot to us and is a great motivation for our entire team. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back again soon! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect overall rating! We’re delighted to hear that you enjoyed such a comfortable stay with us and appreciated the cleanliness of our hotel, the quietness of your room, and the comfort it provided. It is especially rewarding to know that our team’s friendliness and service contributed to making your experience so positive. We also appreciate your comment regarding the communication when you wanted to extend your stay. We sincerely apologize that this process was not as smooth as expected and will take your feedback into consideration to further improve our communication with our guests. Thank you as well for being a valued ALL Classic member and for your kind recommendation. We truly appreciate your support and would be delighted to welcome you and your family back again for another enjoyable stay in Vienna! Your Hotel Rathauspark Team

Dear guest, we are delighted to hear that you had such a comfortable and enjoyable stay with us. It is wonderful to know that you appreciated our convenient location, the comfort of your accommodation, and the attentive service provided by our team. Receiving such positive feedback is a great motivation for all of us. We would also like to thank you for recognizing one of our team members. We assume you were referring to our colleague Kemal, as we do not have a team member named Kalem. We will be delighted to pass your kind words on to him—he will certainly be very pleased to know that he contributed to making your stay so enjoyable. Thank you for your trust as an ALL Classic member and for your recommendation. We look forward to welcoming you back to Hotel Rathauspark on your next visit to Vienna. Your Hotel Rathauspark Team

Dear Guest, thank you so much for your kind review! We are delighted that you so positively highlighted the comfort of our hotel, its convenient location, and the warmth of our team. We truly appreciate your sincere feedback. We would be pleased to welcome you back again soon! Best regards Nicole Mandl - General Manager and your team at Hotel Rathauspark Wien Handwritten Collection