Estimado huésped, Muchas gracias por su excelente valoración acerca del Hotel Novotel Wien City. Es motivo de satisfacción para nosotros saber que hemos cumplido sus expectativas y nos alegra que nuestra ubicación le agradara. Estamos a tan solo unos pasos de Schwedenplatz, con una ruta de jogging por el canal del Danubio, justo al lado del hotel. Por otro lado, queremos mencionar que el equipo de recepción domina varios idiomas. Algunos de nuestros compañeros hablan español; pero no todos. Sentimos si no coincidieron con usted durante su estancia y agradecemos que destacara la actitud proactiva del personal ofreciendo asistencia. Nos alegra que la habitación cumpliera con sus expectativas y le resultara funcional, complacidos a la vez de que mencionara positivamente el sofá cama y la moderan decoración. Estamos encantados de que el desayuno fuera de su gusto. Ofrecemos una propuesta completa para que el huésped comience el día de la mejor manera. Para finalizar, apreciamos su reconocimiento a la atención del personal de desayunos. Centramos esfuerzos en estar atentos a los detalles y complacer a quienes nos visitan, siempre con un trato cordial y cercano. Ha sido un placer recibirle y esperamos volver a verle muy pronto. Saludos cordiales. Mesut Kesici, Cluster General Manager

Dear Guest, thank you so much for your great feedback and for choosing Novotel Wien City for your stay. I will definitely share your kind words with my colleagues. We are very happy, that you enjoyed your stay and that your especially liked the breakfast, the location and our team. Nevertheless let me express my sincere apologies that we couldn't meet all of your expectations in terms of the bathtub, which we hope didn't lower your comfort too much. In terms of no cleaning the one day, we also would like to apologize and forward your experience to our housekeeping team. On some days they challenge many departures and arrivals which increase the error rate, which is definitely not an adequate excuse. Anyway, we would be very happy to get the chance of welcoming you as our guest again someday. Best regards. Michaela Kaineder

Dear Guest, thank you so much for sharing your positive feedback and your impressions with us. We are thankful that you chose Novotel Wien City and that it was suiteable for you and your family. Moreover it is great, that the offers for children made your stay more enjoyable. We would be very happy, to get the chance of welcoming you and your family as our guests again someday. Best regards, Michaela Kaineder

Dear Guest, wow, thank you so much for your kind words and sharing your impressions with us. We are thankful that you were our guest and liked so many aspects about your stay. It is great, that you were especially satisfied the location, the room and its facilities. We hope that we were able to meet most of your expectations, eventhough we would like to apologize, if you didn't feel warmly welcome at firs. I will definitely forward your experience to our reception team. This is not an adequate excuse but on days with many departures and arrivals it can occur, that they face stressful situations. But this shouldn't influence the communication with the guests. Anyway, we hope that you enjoyed your time in Vienna and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Dear Guest, thank you very much for your positive and detailed feedback. We appreciate all kinds of comments, because they are essential for our improvement. Anyway we would like to apologize that we couldn't meet your expectations at the restaurant. We will definitely forward your comments to our restaurant team and the management to work on a problem-solving. Nevertheless we hope, that you enjoyed your stay and we get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder