Hotel Mercure Wien Zentrum

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 4.316 opiniones

Hotel aprobado por ALLSAFE

Hotel Mercure Wien Zentrum
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+ 15 Servicios

Extras del hotel

  • Excelente ubicación a solamente 5 minutos de Stephansplatz

  • Hotel situado en pleno centro histórico de la ciudad

  • Recorrido guiado gratuito a pie todos los sábados (plazas limitadas)

  • Modernas habitaciones Privilege en planta alta con minibar gratuito y cafetera Nespresso

  • Galardonado con la certificación ecológica Austrian Ecolabel

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 vienna
austria

Fax: (+43)1534602320

Registro a partir de 15h00

Salida hasta 12h00

  • U1, U4:  U1, U4 SCHWEDENPLATZ

  • U3:  U3 STEPHANSPLATZ

  • En avión

    VIENNA SCHWECHAT A 15 km /9,38 millas

  • En coche

    SUEDAUTOBAHN A2 A 10 km /6,25 millas

  • En coche

    WESTAUTOBAHN A1 A 12 km /7,46 millas

  • En tren

    HAUPTBAHNHOF SOUTH RAILWAY A 5 km /3,11 millas

  • En tren

    WESTBAHNOF WEST RAILWAYSTATION A 5 km /3 millas

GPS:48.211361, 16.374772

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
  • Aparcamiento
  • Restaurante
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar

KORNHAEUSLTURM

Deguste nuestra amplia variedad de suculentas especialidades austriacas e internacionales. Complemente sus platos con nuestra exclusiva carta de vinos.

Nuestros alojamientos

Escoja entre nuestra elegante habitación Standard o una habitación Privilege con servicios adicionales.

Habitación Standard con una cama individual

  • Maximum number of people : 1
  • Surface area : Desde 16 / 172 sq ft
  • Views : Orientada a la ciudad *

En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Escritorio(...)

Valoraciones de
Hotel Mercure Wien Zentrum de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.4/5

4.316 opiniones

Valoración de TripAdvisor 4.0/5

1.824 opiniones

Gran experiencia

Nota de clientes de Avis 5.0/5

Fernando P. Parejas - 27/12/2021 Comentarios confirmados ALL

La primer impresión fue muy buena pero fue superada con la calidez y servicio del staff, particularmente en de recepción, siempre dispuestos a garantizar nuestro comodidad, he visitado muchos hoteles pero de verdad en nivel de servicio al cliente lo podría definir como el mejor, hicieron que nuestra estancia fuera mas que placentera.

Dear Fernando, Thank you very much for your kind feedback during your stay with us at Mercure Wien Zentrum. We are glad to know that you feel very well and everything is to your satisfaction. Do not hesitate to contact us anytime for your wishes and concerns. Kind regards Richard Kruzliak Front Office Shiftleader Mercure Wien Zentrum

Fantástica habitación y ubicación inmejorable

Nota de clientes de Avis 5.0/5

B.b. Parejas - 15/11/2021 Comentarios confirmados ALL

La habitación es súper práctica, es un detalle que te repongan agua todos los días y tengas tetera y tes y café. El colchón comodisimo. Baño impecable y ducha espaciosa y maravillosa. Está en pleno centro, rodeado de bares y restaurantes, y comercios. En la repetiría sin duda. Relación calidad precio excepcional

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Céntrico y correcto

Nota de Tripadvisor 4.0/5

Mariotas En pareja - 24/10/2021 Valoración certificada de TripAdvisor

Esta muy céntrico por lo q prácticamente no se necesita transporte para ir a ver las cosas más importantes de la ciudad. El desayuno es bueno y variado. Los empleados amables pero ninguno sabía español y en la web ponía a si que hablan español. La habitación correcta.

Dear Mariotas, thank you for your great feedback. We regret that our colleague from Spain was not available during your stay! Warm regards from Vienna Katharina

Excelente ubicación muy buen servicio

Nota de clientes de Avis 5.0/5

Mario E. Familias - 22/07/2021 Comentarios confirmados ALL

Desde la recepción hay amabilidad y calidez. La atención muy eficiente, los protocolos y estándares de COVID muy buenos. Hay facilidades para días de lluvia si se presenta ( un paraguas) , guardar valijas si vas por un par de días a otra ciudad o país. Rápido y eficiente checkout . Un buen Hotel y buen servicio.

Dear Mario, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next week :-) Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Acogedor y moderno.

Nota de clientes de Avis 4.5/5

Israel Parejas - 21/02/2020 Comentarios confirmados ALL

Un hotel Acogedor, valoramos el hecho de que nos atendiesen en Español todas nuestras preguntas, todo estuvo limpio todos los días. Por poner una pega sería en relación a la ropa de cama, los dos edredones individuales en una cama grande quedan genial estéticamente, pero son poco prácticos de usar, hubo momentos en los que te despertabas destapado por su pequeño tamaño.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Muy buena experiencia

Nota de Tripadvisor 5.0/5

marinasl26 En pareja - 07/01/2020 Valoración certificada de TripAdvisor

Fuimos en Navidad y llegamos el mismo día de Nochevieja. El hotel nos obsequió con champagne y bombones para la celebración de la nochevieja, un gran detalle. En general, un hotel muy confortable, con recepcionistas muy simpáticos así como los camareros del restaurante que tiene, ya que solicitamos cosas fuera de carta y nos las proporcionaron. El desayuno muy completo y variado.

Dear Mercure Guest. Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. I am pleased to hear that we were able to make you happy with this little attention and that you started the new year well. I am so glad we were able to help create some wonderful Vienna memories for you. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Wit best regards from Vienna, Julia Ron Assistant Front Office Manager

Un desastre de desayunos, habitación correcta.

Nota de clientes de Avis 0.5/5

Montserrat N. Parejas - 24/12/2019 Comentarios confirmados ALL

Desayuno pésimo, no hay tostador para tostar el pan a tu gusto, solo tostaban Ustedes un pan de molde horrible. En cuanto embutidos poco surtido y baja calidad. Fruta en vasitos, y poco fruta. En definitiva que no recomendaremos ni volveremos mas a estos hoteles.

Dear Santiago A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will forward all your comments regarding the breakfast buffet to the restaurant manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Estancia notable en Viena

Nota de clientes de Avis 4.5/5

Michael Negocios - 19/12/2019 Comentarios confirmados ALL

La experiencia del alojamiento que tuve en Viena ha sido notable: la instalación está dentro de los estándares de Mercure y su ubicación ha sido ideal para el propósito del viaje. La atención del personal ha sido correcta.

Dear Michael P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback, in particular from a LeClub Gold member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Agradable hotel en el centro.

Nota de clientes de Avis 4.0/5

Maravillas A. Parejas - 15/12/2019 Comentarios confirmados ALL

Hotel sencillo y acogedor muy bien situado.

Dear Alfonso Miguel G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Gran Hotel

Nota de clientes de Avis 4.5/5

Josep M. M. Negocios - 12/12/2019 Comentarios confirmados ALL

Hemos estado muy bien en su hotel tanto a nivel habitacion como trato, pero hemos echado de menos que solo una persona nos haya podido atender en Español y porque era Español de nacimiento. En esto si que hemos notado un poco de fallo. Les falta personal que hables idiomas, no solo Aleman e Ingles, el Español y el Frances existen.

Dear Josep Maria M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Eficiente

Nota de clientes de Avis 4.0/5

Anónimo Negocios - 30/11/2019 Comentarios confirmados ALL

El edredon no es de mi agrado. Pequeño para la cama e incomodo

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Volvería a Viena y a este hotel

Nota de clientes de Avis 4.5/5

Aidjm Parejas - 21/10/2019 Comentarios confirmados ALL

Han sido 7 noches en una habitación tranquila y cómoda. La limpieza impecable, la atención de la botella de agua de cortesía muy de agradecer. Buen desayuno, incluso cuando hemos tenido que solicitar un pack-lunch por salir muy pronto; por cierto, el desayuno normal está disponible ya a las seis y media. El personal atento. La ubicación inmejorable no sólo por estar en el centro, sino porque además tienes a 5 minutos el autobús directo al aeropuerto y a 12 el CAT y la Wien Mitte. Sin duda volveré a este hotel cuando regrese a Viena.

Dear Ana Isabel d., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Muy insatisfactorio

Nota de clientes de Avis 1.0/5

Luis Parejas - 09/10/2019 Comentarios confirmados ALL

Desayuno muy poco atractivo, sin totadora, muy poca variedad de fruta fresca, habitación sucia y extremadamente pequeña y ruidosa. Hotel que solo gozaba de estar centrico. Se veía muy antiguo todo. No lo recomendaria. Las fotos engañan.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience with our room desing and breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Excuse the incidents in our breakfast room. I will check this immediately and forward it to my colleagues.We are about to renovate our rooms and bring them up to date.As a small compensation I allow myself to credit you 2000 points to your LeClub Accorhotels account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Buena estancia

Nota de clientes de Avis 3.5/5

Loida Parejas - 07/10/2019 Comentarios confirmados ALL

El hotel estaba bien ubicado, el checkin fue rapido, la habitacion pequeña pero acogedora, pondria pegas a la cama que estaba un poco hundida.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Hotel sujo.

Nota de clientes de Avis 2.0/5

Pedro Parejas - 16/09/2019 Comentarios confirmados ALL

Carpetes manchados.

Dear Pedro F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. First of all we are happy to know you enjoyed our great city center location and the kind customer service. But we regret to read you were not satisfied with the accommodation. Please rest assured I will forward your words. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Primera vez en un Mercure. Muy cómodo y completo

Nota de clientes de Avis 5.0/5

Miriam A. Parejas - 11/09/2019 Comentarios confirmados ALL

Buen frigo bar, completo. Excelente desayuno Habitación cómoda y servicios buenos . Aunque el último día olvidaron acomodar el cuarto. De todas maneras, pedimos cambios de toallas y se resolvió favorablemente

Dear Miriam B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Malagueños en Viena

Nota de clientes de Avis 3.5/5

Bien P. M. Familias - 21/08/2019 Comentarios confirmados ALL

En general bien. Desayuno algo caótico y escaso. En habitaciones faltaba champú y gel. Había pero escaso.

Dear Mr.L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assitant Front Office Manager Mercure Wien Zentrum

Buen hotel para conocer Viena

Nota de clientes de Avis 4.0/5

Anónimo Parejas - 21/08/2019 Comentarios confirmados ALL

Buena ubicación Hotel muy limpio Personal atento El primer día la habitación no estuvo disponible hasta las 15:00

Dear Raul G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Ubicación perfecta!

Nota de Tripadvisor 5.0/5

Freedom26905977758 Con amigos - 30/01/2019 Valoración certificada de TripAdvisor

Hotel perfecto para pasar unos días y explorar la cuidad. Justo detrás del hotel está la línea de metro U4 que te lleva directamente al palacio Schönbrunn y muy cerca de la catedral San Esteban. Hasta el centro histórico solo 10min caminando!

Dear Mercure Guest! Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna. We are so glad that you had such a lovely time at the hotel and felt well taken care of. It is wonderful to hear that you enjoyed our great city center location. We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Assistant Manager

Muy bueno

Nota de Tripadvisor 4.0/5

Marcela I Con amigos - 16/09/2018 Valoración certificada de TripAdvisor

Buena atención, amables y correctos.Amables en la información. Una de las personas del staff, de habla castellana ha sido muy amable y de gran ayuda. para orientarnos en como movernos por la ciudad.El desayuno ha sido muy completo .

Dear Mercure Guest! Thank you for having taken your time to review your recent stay at Mercure Wien Zentrum. We are so glad that you had such a lovely time at the hotel and felt well taken care of. You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

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