Dear Mr Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Huimin R., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location in the heart of Bukit Bintang. We also appreciate your comments regarding our breakfast selection. We are sorry to learn that the variety of Chinese dishes did not meet your expectations. Guest feedback is invaluable to us, and we will certainly share your comments with our culinary team as we continuously review and enhance our breakfast offerings to cater to the diverse preferences of our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better dining experience in the future. Warm regards, Sallynna Guest Service Manager

Dear Mr S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Being a non smoking hotel, smoking charges were imposed as the room need to be thorough clean for the next occupant. We would appreciate if you could send us an email for the bill to be sent to you. Sincerely,

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Mr. Yan, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found our team to be helpful and attentive during your stay. However, we sincerely apologize for the condition of the swimming pool water, which did not meet your expectations or our usual standards. Your comments have been shared with the relevant team for immediate review and improvement. We are committed to maintaining a clean and comfortable environment for all our guests, and feedback such as yours helps us identify areas where we can do better. Thank you once again for your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Sallynna Guest Service Manager

Dear Mr L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve, and it's apparent in this case that we fell short on the rooms and soundproofing. I can assure you that we will do our best to give you the great hotel experience and we hope to welcome you in the near future. Sincerely,

Dear Zhang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Sallynna Guest Service Manager

Dear L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Sallynna Guest Service Manager

Dear Zhang, Thank you for sharing your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed our convenient location, eco-friendly toiletries, and diverse breakfast selection. It is especially rewarding to know that the choice of different pillow heights contributed to a comfortable night's sleep, as we understand how important quality rest is to our guests. We also appreciate your constructive comments regarding the toilet paper and facial tissues, as well as the noise experienced during the night. Your feedback is valuable and will be shared with the relevant teams for review and improvement. Thank you for choosing Grand Mercure Kuala Lumpur Bukit Bintang. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sallynna Guest Service Manager

Dear Jiarun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Sallynna Guest Service Manager

Dear Mr W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As an Accor Classic member, there is no benefits or excess to the Lounge an your booking was made through Trip.Com. Thank you for your feedback and have a pleasant day. Sincerely,

Dear G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are truly and sincerely sorry for the shortfall of service. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Mr C., Thank you for taking the time to share your feedback and will certainly look into the matter of sound insulation. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Ms Jackie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Mr C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I sincerely apologize for the shortfall on the cleanliness of the room. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Mr. Chaowen, Thank you for your kind review. We are delighted to hear that you enjoyed our service, the thoughtful in-room amenities, and our convenient location. It’s always encouraging to know that the little touches, such as the snacks and gifts, helped make your stay more enjoyable. Your positive feedback truly motivates our team to continue delivering memorable experiences. We look forward to welcoming you back again soon. Warm regards, Sallynna Jeblin Guest Service Manager

Dear Mr C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Mr Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,