Dear Jiana L., Thank you for your wonderful feedback and for returning to Pullman KLCC after a few years. We are delighted to hear that you enjoyed our convenient location. It is especially pleasing to know that you appreciated the spacious room and bathroom, as well as the separate bathtub and shower. We are glad the discreet clothesline near the bathtub was a useful and thoughtful touch during your stay. Your kind comments are greatly appreciated, and we are thrilled that you found the overall experience to be great value. We look forward to welcoming you back on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

Dear Fei W. Thank you for taking the time to share your feedback with us. We’re truly sorry to hear how stressful and frustrating your check-in experience was, especially having to arrange the MYR 400 deposit while managing your luggage around Kuala Lumpur. The MYR 400 deposit is part of our standard check-in policy, and we understand that this may have been an unexpected inconvenience during your arrival. We also appreciate your concerns regarding the cancellation policy and are sorry that the overall experience left you feeling so disappointed. Your feedback is sincerely appreciated and has been noted with our team as we continue to look for ways to make our guests’ arrival experience smoother and more comfortable. We hope to have the opportunity to provide you with a much more positive experience in the future. Best regards, Reece Mia Guest Experience Manager

Dear Mr Z. Xuan bai, Thank you for sharing your detailed feedback. We are pleased to know that your overall stay was satisfactory, and we appreciate your comments regarding the minibar and Wi-Fi. We sincerely apologize for the confusion surrounding the minibar charges. We understand that having to scan a QR code to check the prices may not have been as convenient or clear as expected. The QR code is part of our sustainability initiative to reduce paper usage, while the minibar items are chargeable unless specifically stated otherwise. We will certainly take your suggestion into consideration and look at ways to make the pricing information more visible and user-friendly. For your information, selected higher-category rooms do include a complimentary minibar with a limited selection of drinks as part of the room benefits. We regret any misunderstanding caused during your stay. We are also sorry to hear about the difficulty connecting to our Wi-Fi. We will share this with our relevant team for further review and improvement. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a smoother and more enjoyable experience. Kind regards, Devi.C Guest Experience

Dear Fan Zhizhan, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear X. Yangsheng, Thank you very much for your wonderful review and for your continued loyalty to Pullman KLCC. We are delighted to hear that you enjoyed our convenient location, easy access to transportation and nearby shopping, as well as the cleanliness and comfortable environment of the hotel. It is especially rewarding to know that you have stayed with us several times and continue to enjoy your experience. We are also pleased that our Front Desk team provided you with great service. Your kind recognition will certainly be shared with the team as encouragement to continue delivering warm and professional hospitality. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for many more enjoyable stays. Kind regards, Devi.C Guest Experience

Dear Hao Z., Thank you for sharing your feedback with us. We’re pleased to hear that you had a very satisfactory experience in our hotel room. However, we’re sorry that your apartment experience felt only average and did not meet the same standard. Your feedback is important to us, and we will share it with the relevant team as we continue working to improve the comfort and overall experience in our Residences. We hope to have the opportunity to welcome you back and provide you with a more consistently enjoyable stay throughout. Kind regards, Devi.C Guest Experience

Dear W. Heru, Thank you for sharing your feedback with us. We appreciate your comments regarding your recent stay. We are pleased to know that you found our location convenient. However, we sincerely regret that the absence of slippers and a hairdryer in your room caused inconvenience and affected your overall experience. Please accept our apologies for the shortfall in communication from our Front Office team. Slippers and hairdryer are provided in every room by our housekeeping team. Any extra requests need to be made by our guests separaterly to the operator or housekeeping team. Your feedback has been shared with the relevant teams for further review and improvement. We truly value your comments and will continue to work towards providing a more consistent and comfortable experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind regards, Devi.C Guest Experience

Dear Sha H., Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our excellent location and had a great stay with us. It is especially rewarding to hear that our team's enthusiastic service and prompt assistance helped make your experience a pleasant one. Your kind words are truly appreciated and will be shared with our team, as they serve as great motivation to continue delivering exceptional hospitality. We look forward to welcoming you back to Pullman KLCC Hotel & Residences for another memorable stay. Kind regards, Devi.C Guest Experience

Dear J. Fuxiong, Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and that your overall stay was satisfactory. However, we appreciate your suggestion regarding Chinese language service at the front desk. Your feedback is valuable, and we will share it with our Front Office team for review, as we continuously look for ways to better serve our international guests and improve communication support. Thank you once again for your comments. We hope to welcome you back again in the future for an even more comfortable stay. Kind regards, Devi.C Guest Experience

Dear L. Hung K., Thank you very much for your kind feedback! 😊 We’re delighted to hear that you enjoyed the friendly service from our front desk team and found your room clean and comfortable. Your recommendation truly means a lot to us and serves as great motivation for our team. We look forward to welcoming you back again soon for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear Ming Y., Thank you for sharing your feedback. We are pleased to know you enjoyed our excellent location and had a good overall stay experience. However, we are sorry to hear about your concern regarding the freshness of the apartment. Please be assured that this is not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review and improvement. We truly appreciate your input and hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Devi.C Guest Experience

Dear Q. Yingmin, Thank you for your kind feedback. We are delighted to hear you enjoyed our great location and had a very good stay experience. It is especially wonderful to know that our door team made a positive impression with their polite and friendly service. We look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Dear Q. Mengyu, Thank you for your kind feedback. We’re delighted to hear that you had a good stay experience and enjoyed our convenient location, comfortable bedding, and the warm and attentive service from our team. We truly appreciate your support and look forward to welcoming you back again for another pleasant stay in the future. Kind regards, Devi.C Guest Experience

Dear Wan Fang, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable. Regarding room upgrades, please note that automatic upgrades are provided for our Accor Gold members and above. Even these upgrades depend on the availability of rooms. We look forward to welcoming you back and providing another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear W. Renpei, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during check-in. Kindly note that two extra bottles of water can be requested daily free of charge, and additional bottles are subject to a charge. Regarding the deposit refund, please be assured that the process is already in motion. As it involves coordination between our merchant bank and your local issuing bank, it typically takes around 21–30 days to be completed. We sincerely appreciate your patience and understanding. We hope to have the opportunity to provide you with a smoother experience on your next stay, should you reconsider coming back to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dear F. Xuan Biao, Thank you for sharing your feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed our excellent location and accommodations, and that our service met your expectations. However, we sincerely apologize that the breakfast did not match the experience of your previous stay. Your comments regarding the breakfast have been shared with our culinary team, and we will work to improve the variety and quality for our valued guests. We truly appreciate your continued support and look forward to welcoming you back to Pullman KLCC Hotel & Residences for another memorable stay. Kind regards, Devi.C Guest Experience

Dear D. Caiqing, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and facilities. However, we sincerely apologize if the service from some of our front desk team did not meet your expectations. Your comments have been shared with our team for training and improvement, as we strive to provide consistently professional service to all our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Kind regards, Devi.C Guest Experience

Dear H. Xuemei, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience