吉隆坡市中心铂尔曼居所酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 13,312 评论

安心悦界(ALLSAFE)认可酒店

+ 21 服务

酒店其他优惠

  • 无可挑剔、热情友好的宾客服务

  • 面向喜爱冒险的旅客推出的特色餐厅

  • 景色壮观的露台

  • 地处金三角,靠近购物和娱乐区

  • 毗邻奢饰品精品店和吉隆坡旅游景点

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

吉隆坡市中心铂尔曼居所酒店

No 4 Jalan Conlay
50450 吉隆坡
马来西亚

电话: +60321708888

传真: (+60)3/21708808

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • 乘飞机

    KLIA 1 达到 56公里 / 34.8 英里 - 班车服务 付费

  • 乘飞机

    KLIA 1 AND KLIA 2 达到 56公里 / 34.8 英里

  • 乘火车

    RAJA CHULAN STATION 达到 0.5公里 / 0.31 英里

GPS :3.15013, 101.7145

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 3 餐厅
  • 2 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 16 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 607 间客房
    • 1 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 503 间禁烟客房
    • 29 多个楼层
  • 酒店使用的语言
    • 印度尼西亚语
    • 韩语
    • 法语
    • 英语
    • 日语
    • 普通话
  • 无限网络
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 快捷退房
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • 穿梭巴士
    • KUL 额外收费
    • KLIA 1 额外收费
  • Secure Parking
    • 酒店内
护理
  • Swimming Pool
    • 外部
    • 酒店内
  • FIT
    • 酒店内
精品店/购物
  • 美容院
家庭
  • 儿童服务
    • 针对 6 至 12 岁儿童的儿童俱乐部
    • 视频游戏区

我们的客房

我们的客房拥有舒适的设计,酒店设有 445 间宽敞客房和 157 间提供全套服务的公寓,是休闲放松或赶工作的绝佳场所。

您的会议和活动

我们的会议室

  • 会议室数量:13

  • 最大面积:577 平方米

  • 最大容量:1000 个人

  • 最大宴会容量:480 个人

了解更多信息

吉隆坡市中心铂尔曼居所酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

13,312 评论

TripAdvisor 评级 4.5/5

300 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Average 5-star hotel experience

Tripadvisor 评级 3.0/5

wtchuah81 27/10/2021 经 TripAdvisor 认证的评论

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Staycation with family

Tripadvisor 评级 2.0/5

dennisnga 29/09/2021 经 TripAdvisor 认证的评论

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

Strategic residence near Klcc suit for family

Tripadvisor 评级 4.0/5

aha1976 22/09/2021 经 TripAdvisor 认证的评论

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

住的不错

客户意见评级 4.5/5

S. S. 商务住宿 - 08/08/2021 所有已确认评论

服务态度很好

位置好

客户意见评级 5.0/5

Herman H. 商务住宿 - 11/05/2021 所有已确认评论

方便,服务态度很好

Arrangment poor

Tripadvisor 评级 2.0/5

Go28950036409 Business - 15/04/2021 经 TripAdvisor 认证的评论

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

Tripadvisor 评级 5.0/5

hlc1982 14/04/2021 经 TripAdvisor 认证的评论

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

Tripadvisor 评级 5.0/5

Ahmad S 07/04/2021 经 TripAdvisor 认证的评论

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

Tripadvisor 评级 5.0/5

noorsyamilia 06/04/2021 经 TripAdvisor 认证的评论

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

住得不错

客户意见评级 5.0/5

Hengxin C. 商务住宿 - 01/04/2021 所有已确认评论

舒适,安静

Excellent Service, Not very good experience with the room cleanliness

Tripadvisor 评级 3.0/5

jackkjlim 23/03/2021 经 TripAdvisor 认证的评论

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

Still The Best Option For Staycation in KL

Tripadvisor 评级 5.0/5

Auliya2808 10/03/2021 经 TripAdvisor 认证的评论

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

所有一切酒店的东西都不错.

客户意见评级 4.5/5

Daniel Q. 商务住宿 - 20/01/2021 所有已确认评论

一个很棒的体验. 在贵酒店住宿非常的好.自助早餐也不错.

Outstanding Service, big rooms, some maintenance issues

Tripadvisor 评级 4.0/5

946ian 18/01/2021 经 TripAdvisor 认证的评论

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

Overall pleasant stay but can be further improved

Tripadvisor 评级 4.0/5

Hairul R 05/01/2021 经 TripAdvisor 认证的评论

Plus points: 1) strategic location nearby KLCC and right smack to pavillion 2) They have very good deal for in-house guest for the new year eve dinner, which is a lovely touch to appreciate customers! 3) I was greeted as a valuable member of Accor loyalty program and enjoyed the good hospitality throughout.My room was upgraded! TQ Setbacks: 1) The hot shower didnt work in our 1st day and ended up showering with cold shower :( 2) No KLCC view 3) Very small pool and the pool bar was closed 4) Major setback! Pullman customers were no longer allowed to use the pedestrian bridge that connecting Banyan Tree hotel and pavillion! Its the same group of hotel, but very different treatment. It will be awesome to be able to use the bridge so you wont end up wet walking few more hundreds meters to the next pedestrian bridge!

One of my worst Pullman experience

Tripadvisor 评级 1.0/5

cheongcecil Business - 04/01/2021 经 TripAdvisor 认证的评论

When I arrive at the front desk, not only I was not greeted being an Accor Platinum member and the nightmare comes during departure where I needed to queue for almost 15 minutes despite I identified myself and there isn't any outstanding payment. Room noise isolation is horrible, one of the adjacent room was playing loud music past mid night and eventually shut off at 5am. F&B personnel Andy and Sue have been showing the true Pullman quality where I was being well attended by both - Well done!

Dear cheongcecil, Thank you for taking the time to share your detailed feedback. We are really sorry for all the inconvenience this has caused you but please know that you have our commitment to improve and ensure necessary steps are taken to be better. It appears we have inadvertently fallen short of your expectations in some areas but we are certainly keen to learn and rectify. I am however overwhelmed to know that you are happy with the service provided by Andy and Sue. We will be sure to thank them for their great effort and are equally appreciative of your kind recognition for us. I truly hope this experience will not affect your faith in us and that you will give us another opportunity to welcome you back and deliver the true Pullman experience. Warm regards, Karen Sophia Guest Experience Manager

地方不错,可是customer Service check out 很差。等很久,才开2个counter service

客户意见评级 2.5/5

匿名 情侣住宿 - 03/01/2021 所有已确认评论

地方清静,干净卫生

Dear Hui Ling Y., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Sophia Guest Experience Manager

房间小,早餐种类少,不好吃;客房保洁、服务跟不上,牙刷、拖鞋没有了需要打电话要,才给送,不推荐入住,附近有同类便宜,体验更好的。

客户意见评级 1.5/5

匿名 商务住宿 - 29/12/2020 所有已确认评论

体验差,不推荐;装修风格老旧,房间小,不透气,隔音也很差。

敬爱的顾客, 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验,但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验,但很显然我们的服务仍然存在缺失,且不能使您满意。如果您愿意给我们一个机会来赢回您的信任,我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验,并使您再次喜欢我们的酒店。 祝好, Karen Sophia Guest Experience Manager

Staycation

Tripadvisor 评级 4.0/5

Wanderer65933569409 23/12/2020 经 TripAdvisor 认证的评论

Very good location to stay for a few days in KL center area. Convenient and comfortable to shop around especially Pavillion. Alot choices for food, Hakka restaurant nearby highly recommended. Good service!

位置靠近商场

客户意见评级 4.5/5

Jasmine T. 情侣住宿 - 20/12/2020 所有已确认评论

一切都很好只是房间灯光有点暗。

我们最新的 20 评论

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