吉隆坡市中心铂尔曼居所酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 5,136 评论

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吉隆坡市中心铂尔曼居所酒店 - Image 1
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No 4 Jalan Conlay, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • 无可挑剔、热情友好的宾客服务

  • 面向喜爱冒险的旅客推出的特色餐厅

  • 景色壮观的露台

  • 地处金三角，靠近购物和娱乐区

  • 毗邻奢饰品精品店和吉隆坡旅游景点

我们的客房

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酒店位置

吉隆坡市中心铂尔曼居所酒店

No 4 Jalan Conlay
50450 吉隆坡
马来西亚

GPS:3.15013, 101.7145

电话
传真 +60 3-2170 8808

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  5,136 评论

TripAdvisor 评级  4.0/5  536 评论

卓越奖 2024

Beautiful view and comfortable stay

Tripadvisor 评级 5.0/5

806katherinel Couples - 经 TripAdvisor 认证的评论

Never disappoint. Comfortable room on a high floor with a nice view and location is convenient. 👍👍

Dear 806katherinel, Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences.It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our servicse are up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

A Special Thanks for a Truly Memorable Stay at Pullman KLCC

Tripadvisor 评级 5.0/5

hermonchristian 经 TripAdvisor 认证的评论

/start I reserved a room at Pullman KLCC for four nights during our trip to Kuala Lumpur to celebrate my wife's birthday and our second wedding anniversary. Before the trip, on the night of November 8th, as I relaxed at home, I had the idea to surprise my wife. Even though it was late, I decided to email the hotel to request something special. I didn’t have high expectations given the short notice. To my surprise, I received a reply from Aqilah and Jessie. They explained that decorations required at least two days' notice, so they wouldn’t be able to arrange that. However, they offered to prepare a cake for us. That gesture alone was already more than enough, and I deeply appreciated their thoughtfulness. Fast forward to our arrival. During check-in, a lovely lady at the front desk noticed it was my wife's birthday and warmly congratulated her. Their attention to detail made us feel genuinely special from the moment we arrived. When we entered our room, I was expecting to find the cake, but to my delight—and my wife’s surprise—there was a beautifully arranged decoration! I was genuinely impressed by their effort to accommodate this request on such short notice. While our stay was highly enjoyable, there were a few minor inconveniences in the room: - The fridge was not functional. - The Bluetooth speaker didn’t work. - The bathroom scale was missing. These issues, however, were resolved efficiently. I mentioned them to the reception before heading out to Pavilion Mall, and by the time we returned, everything had been addressed. Their quick response truly showcased their commitment to guest satisfaction. The breakfast at Pullman KLCC was fantastic, offering a wide variety of international options. The yogurt ice cream was a standout—absolutely delicious, and I find myself missing it even as I write this review. However, I did notice the absence of a couple of breakfast options that were available during my previous stay in 2019, such as fried rice and fried bihun. As an Indonesian, these are breakfast staples for us, so I missed having them on the menu. That said, the overall breakfast experience was still delightful and satisfying. The shower, however, deserves special mention. It was exceptional—so much so that I found myself showering more often than usual simply because it was so relaxing and rejuvenating. Throughout our four-night stay, the level of service, attentiveness and dedication from the Pullman KLCC team significantly enhanced our experience in Kuala Lumpur. I want to especially acknowledge and extend a special thanks to Ms. Devi from Guest Experience, whose exceptional care and attention to detail made a lasting impression. She not only arranged the surprise decorations and complimentary cake but also assisted us with various requests during our stay, such as assisted me when I left it in the room and printing a document I needed. Her professionalism, dedication and attention to even the smallest requests went above and beyond and remarkable. This review is a heartfelt expression of gratitude to Ms. Devi and the entire Pullman KLCC team. Their efforts and commitment to excellence turned our celebration into a truly unforgettable experience. Once again, thank you for making our stay so special. /end

Dear hermonchristian, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. A double celebration is one that simply cannot go uncelebrated in some way! It was an absolute delight to surprise you both with the room decoration! We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back to Pullman KLCC Hotel & residences in the near future. Kind regards, Devi.C Guest Experience

体验一般性

客户意见评级 3.0/5

Alex 家庭住宿 - 所有已确认评论

我在飞猪上订的酒店,但在前台你们拿到护照后花费了1个小时时间才帮我办理好入住 第二天早上吃早餐,住宿包含2位早餐,但前台说只有一位 后又去确认了很久才让我进去吃早餐

Dear Zhen L., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to the feedback on the breakfast information. Please accept our sincerest apology for any inconvenience caused to your breakfast experience during your previous visit. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future for a more memorable stay. Kind regards, Devi.C Guest Experience

Great stay with quality and comfort at good price and opposite Pavilion Mall.

Tripadvisor 评级 5.0/5

dordor-Sin 家庭住宿 - 经 TripAdvisor 认证的评论

My 1st stay in KL in this Pullman. It took us by surprise overall on hotel environment, facilities, club lounge and room. Staff are all very friendly especially Club Lounge staff. Special mention on Ms Theressa who is very professional and attentive. The only setback on this stay is the ac in my Room 2806 super cold even adjusted to 27°c and fan 1. Another neg was my mom visited L1 Sedap cafe for breakfast but was rejected entry despite I am Platinum member. Staff refused her entry infront of big crowd and told her to check with reception. It was an embarrassing moment for my mom. So she went back to L4 Club Lounge and the duty staff brought my mom down to L1 and my mom could enter the cafe. Cafe staff claimed that the record wasn't showing my room has breakfast and seems no knowledge about Platinum benefit.

Dear dordor-Sin, Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Ms Teressa from the Club Lounge. Please accept our sincerest apology for the breakfast incident at Sedap restaurant which your mom encountered. This comment has been highlighted to the Executive Assistant Manager for prompt action as we would not want such incidents in the future. We truly look forward to welcoming you back soon to the Pullman KLCC for another memorable stay. Kind regards, Devi.C Guest Experience

Perfect Location in KL

Tripadvisor 评级 4.0/5

TravelTigers 经 TripAdvisor 认证的评论

The location is perfect, just across from Pavilion Shopping Mall. Stayed at Premium Grand Room which has an outstanding view. Very recommendable. Nice bathroom. Spacious. Room cleaning sub standard. Don't care much, even with big tip. Be careful when you book if you care about view to avoid disappointments. Parts of the pool area are under renovation. No sauna. Check in and check out can take a long time and front desk staff has no charm. Concierge service is great and caring. Breakfast price often cheaper when booked at the hotel than from Agoda website. Would happily come back.

Dear TravelTigers, While our unbeatable location was a highlight of your visit, it appears that our house keeping and front office services fell short of expectations. Our Pullman team will discuss your comments to ensure that our accommodations are in top-notch condition and arrival as well departure experience be more memorable. We are delighted that our concierge team impressed you during your stay with us. We would love another opportunity to earn your recommendation at Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi.C Guest Experience

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其他网络用户评价我们的酒店

  • 3,278 评论 9.6/10 位置
  • 3,930 评论 7/10 房间
  • 3,747 评论 7.7/10 服务
  • 134 评论 4.1/10 上网
  • 1,796 评论 7.6/10 早餐
  • 1,549 评论 7/10 清洁度
  • 1,114 评论 6.3/10 设施

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