吉隆坡市中心铂尔曼居所酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 4,021 评论

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No 4 Jalan Conlay, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • 无可挑剔、热情友好的宾客服务

  • 面向喜爱冒险的旅客推出的特色餐厅

  • 景色壮观的露台

  • 地处金三角，靠近购物和娱乐区

  • 毗邻奢饰品精品店和吉隆坡旅游景点

我们的客房

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酒店位置

吉隆坡市中心铂尔曼居所酒店

No 4 Jalan Conlay
50450 吉隆坡
马来西亚

GPS:3.15013, 101.7145

电话
传真 +60 3-2170 8808

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  4,021 评论

TripAdvisor 评级  4.1/5  644 评论

卓越奖 2024

Think twice about breakfast

Tripadvisor 评级 2.0/5

Alice S 经 TripAdvisor 认证的评论

Experience at the Pullman KL was below average at best. Our room was not tidied effectively each day. We stayed twice over our time in KL with a break in Penang. Our inital stay included a room upgrade. During our inital stay, a plate of discarded fruit was left in the room to rot. Our second did not, which is fine, however the variances in the room were significant. The AC was hold and clunky. The room was worn. The shower head started leaking on the final morning. Netflix was no longer able to be accessed. Water provided went from 4 bottles to 2 bottles. I expect variances on rooms based on cost prices and upgrades etc. But truly, i never realised how significant this variance was. The cleaniness of the room conitnued to be an issue. As during our second stay, a plate, knife and fork were left in our bathroom. The buffet breakfast was poor. No choice of seating. When asked if we could sit in a more comfortable place, we were told no, as it was all reserved for corporates and lead to the furthest point of the resturant. Totally fine it was reserved, my pain point is constantly being shoved in a corner each morning. The food was either, over cooked (my hashbrowns became dusted when cut) or cold and stale. Eggs were flavourless, and fruit in some instances tasted rotten. Ths best part of the food was Isla the lovely man delivering pasteries. I trired to leave a specific review on the food service, which i was unable to, with an error coming up each time I tried to submit and my answers changed to "excellent", which was incorrect. Lastly, when checking out, they attempted to charge me for the cost of the room, again! After explaining three times, we had already paid for the room, i was told no, they i only pre authorised the payment. I had to explain that was incorrect as the money had been removed from the card. What i was owed was my 400 RYM despoit to be charged back to my card as the room was paid for. Not to be recharged for the cost of the room at 2100 RYM. I had to walk away from the service desk before saying something increibly rude and inapporiate to service staff (unlike me!). As being presented with a rude and disrespectful attitude of the staff memeber, I knew I was at risk of matching the tempement. It is important to note, i work as a manager in customer service, i deal with service and complaints daily. I have no issues being told I am wrong and will always apologise for a misunderstanding. However, being told muliple times I had not paid for a room I had slept in for 3 nights, was incredibly frustrating. There was no admission that they were incorrect on rectifying this error or apology for trying to recharge me for a room. The logic of them thinking we had spent 3 free nights at the hotel boggles the mind. Frankly, it should have been a discounted price for the service received vs "free", which is what was being implied. The whole experience has left an incredibly sour taste in my mouth about Pullman and unfortuantly KL as a whole. When considering a stay in KL, I would suggest an alternative hotel. At the very least, dont include breakfast in your room charge, as you will be grossly disappointed. Instead if chosing to stay at the Pullman my recommendation qould be to opt for a room charge only and eat elsewhere. An incredibly disappointing stay. Feedback has/will also been provided directly to the hotel.

Disappointed

Tripadvisor 评级 4.0/5

dophbd 经 TripAdvisor 认证的评论

I am a Diamond member and for the 1st time since I am Diamond and before Platinum, I didn't have specific attention like plate of fruits, cake or chocolate (room 2423). The breakfast baguette wasn't fresh. They bringed a new one still frozen inside! Asking for the cleaning of the room is useless. 5 hours later I had to call the Housekeeping Department. 5:30pm, I had to call to receive the laundry gave the day before which was supposed to be delivered at noon ! Sedap Restaurant (international), 3 choice of red one and it took them 10 minutes to discover that in an Accor group hotel the French one wasn't available. A dinner without wine is sad. With such a poor choice, I understand why we are the only clients. It miss an involved General Manager.

Dear dophbd, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you encountered during your recent stay. Regarding the welcome amenities, our team was unable to deliver them on your arrival day as the Do Not Disturb (DND) sign was activated for your room. However, a fresh set was delivered the following day. We regret that this did not meet your expectations as a loyal Diamond member. We are also truly sorry for the issues you experienced with the breakfast baguette, the limited red wine selection at Sedap Restaurant, and the unavailability of the French wine, which should not happen in an Accor property. Your comments on this matter have been highlighted to our Food & Beverage team for immediate review and correction. Additionally, the delays in room cleaning and the late delivery of your laundry are far from the service standards we aim to provide. We understand how frustrating this must have been, and we apologise for the inconvenience caused by these inconsistencies. Please be assured that your feedback has been shared with all relevant departments for urgent improvement. We appreciate your loyalty as a Diamond member, and we hope to restore your confidence in us during your next stay. Kind regards, Devi.C Guest Experience

BEST DRINK THANK YOU

Tripadvisor 评级 5.0/5

Getaway68179072427 经 TripAdvisor 认证的评论

Anjacy has shown top tier service with her bar-tendering skills. Her exclusive apple sour recipe is just so good. THANK YOU ANJACY

Dear Getaway68179072427, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the drink and that Anjaly impressed you with her top-tier bartending skills. She will be thrilled to know that her special apple sour recipe made such a great impression. Your appreciation truly motivates our team. We look forward to welcoming you back for more exceptional experiences at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Great hospitality

Tripadvisor 评级 5.0/5

Shaoye 经 TripAdvisor 认证的评论

Great hospitality and prompt service when requested. Special thanks to the attentive team (Teressa, Adam and other staff that I cannot remember, sorry) in club lounge, The food and beverage selection is extensive and the environment is cosy for relaxation.

Dear Shaoye, Thank you for your wonderful review. We are delighted to hear that you enjoyed our hospitality and experienced service from the heart throughout your stay. Your kind words for our Club Lounge team , especially Teressa, Adam, and the rest of the team are truly appreciated, and we will be sure to share your compliments with them. We are also pleased that you found the food and beverage selection to be impressive and the ambience of the Club Lounge to be cosy Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Kind regards, Devi.C Guest Experience

Nice stay

Tripadvisor 评级 5.0/5

RendiR91 经 TripAdvisor 认证的评论

Satisfying. We had nice stay for 2 nights here. Good accessibility to activity spots and shopping malls. Will stay here again in the future. Good service by Mr Amerul.

Dear RendiR91, Thank you for sharing your wonderful feedback. We are delighted to hear that you had a satisfying stay with us and enjoyed the convenient location. It is also a pleasure to know that Mr. Amerul provided excellent service during your stay and we will be sure to share your kind words with him. We truly appreciate your intention to stay with us again and look forward to welcoming you back for another pleasant experience in the future. Kind regards, Devi.C Guest Experience

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其他网络用户评价我们的酒店

  • 2,835 评论 9.6/10 位置
  • 3,319 评论 7.2/10 房间
  • 3,294 评论 7.8/10 服务
  • 121 评论 4.9/10 上网
  • 1,346 评论 7.7/10 早餐
  • 1,301 评论 6.9/10 清洁度
  • 975 评论 6.6/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。