床真的很舒服，一覺就到早上了 出門前遇到打掃人員都會詢問我們是否要打掃，也都打掃的很乾淨 有24小時櫃檯人員安全性很高 就是一出飯店的周圍環境晚上不能單獨女生自己一個人

I always choose to stay in mercure kl shaw parade whenever my business trip to kl cause thus far my stays were pleasant one. unfortunately I am a bit upset with my recent stayed. when I checked in, I noticed the air-cond was not working well, hence I complaint to front counter. technician came and get it repair. however, the air-cond was not working mid night, and the room was stuffy and warm and affected my sleep quality. what is the different between accor live and accor plus ? I am having my dinner at the lobby café, I checked with the waitress if accor member enjoy any discount, he replied yes 25%. when the bill came, he said sorry discount only apply to accor plus member.

this very good hotel very near to Bukit bintag and many shopping malls. rooms are well kept. I was updated to executive room. Overall good break fast menu, Internet connection works very well. 'All hotel staff is very helpful. The roof top pool and restaurant is good place to relax.

Note: this is part 3 of a series of 3 hotel KL hotel reviews I will write in the next 2 months. How is this hotel not ranked as #1 on Tripadvisor? I selected this hotel having considered other (much) higher ranked hotels on Tripadvisor. It is a curiosity that this hotel has a stellar value for its price point, great location, similar amenities, and newer, well-kept facilities, yet it is ranked lower (top 15) than other hotels that have smaller rooms, dated facilities, much pricier, etc. I expected to be unimpressed at Mercure but instead I was blown away by this gem of a hotel. The facilities are almost indistinguishable from the other two KL hotels I’m reviewing (whose rates are >2X more). If anything, Mercure is better as it is newer (2 years old) and well maintained. My room & bathroom were spacious, well-appointed and designed. Outlets and switches are well situated and Wifi signal was strong. What other reviewers have written about the bed is true. I had my best nights of sleep ever during my stay – their bed is giving Westin’s Heavenly Bed a run for its money. Mercure’s breakfast offers the same diverse dining "stations" but variety is a little less. However, I find that what it lacked in quantity, it made up in quality. As a nasi lemak aficionado, their nasi lemak is the best of the three hotels I’m reviewing. What impressed me the most was their outstanding customer service. My experience with most hotels these days is that their staff has become a blur of tired, overworked and disenchanted, who are provided a script on how to squeeze more revenue and politely do as little as possible. The staff at Mercure genuinely wanted to be helpful. As an example, on my first morning there, I accidentally slept in, and had a late start on my planned walk to the highly google ranked nasi lemak stalls near the twin tower (about an hour away). The front desk staff (without fail) greeted me every time I’m in the lobby – politely asking how they could help. Upon hearing my plans, Wilson equipped me with bottles of water and an umbrella (which I greatly appreciated when I was in the relentless heat and humidity during my walk). Such thoughtfulness is so rare these days. I was really pleased that I “took the chance” and stayed here. I tend to be a tough reviewer, and it such a pleasure to be able to highly recommend Mercure Shaw Parade without any reservations.

让人感觉美好的精品商务酒店。

Clean and comfortable bed. The staff was polite and attentive. I was given an upgrade due to my wife birthday. The location is 10 minutes walk away from berjaya times Square and quite a lot of eateries nearby. Will come bsck and stay again !!

As usual, a fantastic stay, outstanding staff and services from the security all the way up to the managers. I guess it's leadership by example...…….which most leaders in this industry does not realise this. Thank you, Cindy and team.

We booked an additional room for our friends, a couple travelling with us. They were very impressed. Hotel is new and staff were very friendly and helpful esp at check-in and check-out. Hotel is connected to Shaw Parade Shopping Centre (don’t go there cuz it’s quite empty) and they can’t provide complimentary parking. But the parking charge was only RM10 for hotel guests. We enjoyed the breakfast which was good. We also enjoyed welcome drinks at the rooftop bar which has nice evening views of the city with all the lights. Berjaya Times Square, Pavilion Shopping Complex and KLCC are nearby.

員工有禮、笑容可掬，近商場、搵食唔難，call crab 方便，酒店價錢合理，整體唔錯

干净，服务很好

Hotel was conveniently located, not too close to pavilion but not too far either so we avoided the noise from traffic. Walking distance to main shopping Malls plus great food. Only issue was, there was dried sambal/curry under the table in my room. Housekeeping probably missed it but other than that everything was great. Hotel also provided something nice as we were celebrating our anniversary. Will definitely come back here when I’m back in KL!

We are very happy with this hotel, the room is clean, spacious and modern. All the staffs are very friendly and helpful. Definitely will go back to stay in this hotel. The rate that we paid for the room also very good.

整体环境不错，房间干净整齐，员工职业水平在东南亚地区表现中上，地理位置优越，周边有很多特色餐厅，但这不是酒店提供的餐饮种类不齐全的理由。特别是早餐，种类很少，咖啡机只有一台，排队等候时间太长

This hotel is being well maintained with nice rooms and beds. It is still a solid choice a few years down the track. Only 3 min walk to the back entrance of times square mall, which makes for an easy to access bukit bintang. I like the rooftop pool area, it's nicely decorated. The restaurant has improved since the last visit, but I still feel bewildered over the frequency of over or under cooked meals/dishes.

环境好，卫生好，服务不错！唯一的小遗憾是门口在修路，走路不太方便，其他很完美