吉隆坡邵氏广场美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,572 评论

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152 Jalan Changkat Thambi Dollah, Changkat Thambi Dollah, 55100 吉隆坡, 马来西亚

描述

酒店其他优惠

  • First Mercure brand in Kuala Lumpur

  • 从酒店出发，步行 5 分钟即可到达武吉免登购物区，驱车 5 分钟即可到达新开发的 BBCC 和 TRX。

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • 4 间会议室全部拥有充足的自然采光。

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酒店位置

吉隆坡邵氏广场美居酒店

152 Jalan Changkat Thambi Dollah, Changkat Thambi Dollah
55100 吉隆坡
马来西亚

GPS:3.139884, 101.712267

电话
传真 +60 3-9224 3039

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,572 评论

TripAdvisor 评级  4.3/5  779 评论

卓越奖 2025

Excellent Stay at a well run Hotel

Tripadvisor 评级 5.0/5

ollymac_9_10 经 TripAdvisor 认证的评论

We had another wonderful stay at Mercure SP-KL. From the moment we arrived until the day we left we were made to feel so welcome. We regularly stay here & on this occasion it was for 2 weeks. Many staff remembered us & it was great that on my birthday we had Towels in the shape of a cake with petals in the room, Pisang goreng made by the chef & well wishes. The hotels well located & everywhere is very clean, and the rooms are serviced thoroughly and to a high standard. The pool area is great for relaxing, although maybe a couple more sunbeds might be useful. There is a nice rooftop bar open from 3pm with great views. Also a coffee shop serving food in the ground floor foyer. The breakfast buffet was excellent — great variety, delicious food, and beautifully presented. What truly stood out is the staff. They were professional, attentive, friendly, and clearly took pride in their work. It was great to also meet with the GM who shared a gift with us. Special mentions to Dayang, Irfan, Hani, Samad, Fatia, Rounak, Ferdous & Imran for allways being so helpful. A very comfortable, well-run hotel with outstanding staff — a pleasure to stay here & highly recommended.

客户意见评级 0.5/5

Zuoqi N. -. W. 家庭住宿 - 所有已确认评论

希望其做好员工培训

Dear Guest, 感谢您抽空与我们分享您的入住体验。对于您在办理入住手续时等候时间过长、员工服务态度未达期望，以及中途需要更换房间且与预订房型不一致等情况，我们深表歉意。 我们非常重视您提到的员工服务态度及专业度问题。良好的服务与高效的入住流程是我们最基本的服务标准，显然这次未能做到位。您的反馈已被认真记录，并会用于加强前台及相关部门的员工培训与服务意识提升，以避免类似情况再次发生。 关于房型安排的不一致，我们也会进一步检讨沟通与分配流程，确保房间安排更加准确、清晰，减少对客人造成的不便。 感谢您坦诚的意见，这对我们改进服务非常重要。我们真诚希望未来仍有机会为您提供更顺畅、愉快的住宿体验。 Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

客户意见评级 4.5/5

Yue F. 家庭住宿 - 所有已确认评论

行李员和客服服务非常热情到位，大堂经理热心服务住客，主动搬椅子让住客坐下办手续，服务迅速到位。

尊敬的 Yue F.： 感谢惠赐有关下榻 Mercure Kuala Lumpur Shaw Parade 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Cindy Yeoh General Manager

Mercure Kuala Lumpur

Tripadvisor 评级 5.0/5

Ramani W 经 TripAdvisor 认证的评论

I had a wonderful stay at Mercure KL. The breakfast buffet was excellent — great variety, delicious food, and beautifully presented. What truly stood out was the staff, especially the young team members at breakfast. They were professional, attentive, friendly, and clearly took pride in their work. Their positive energy made each morning a pleasure. The hotel itself is very clean, and the rooms are serviced thoroughly and to a high standard. A comfortable, well-run hotel with outstanding staff — highly recommended.

客户意见评级 5.0/5

Xin G. 商务住宿 - 所有已确认评论

贵酒店位置优越，设施完善齐全，服务周到体贴，早餐营养美味！令我的马来西亚之旅几乎完美！！

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其他网络用户评价我们的酒店

  • 1,489 评论 9.1/10 位置
  • 1,852 评论 8.8/10 房间
  • 1,808 评论 8.9/10 服务
  • 125 评论 7.3/10 上网
  • 891 评论 8.6/10 清洁度
  • 675 评论 7.9/10 舒适度
  • 571 评论 7.3/10 早餐
  • 517 评论 7.8/10 设施

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